BCE GLOBAL TECHNOLOGY CENTRE PRIVATE LIMITED

Role Description As a QA Analyst, you will play a key role in ensuring that software products meet the highest quality standards. You will be responsible for executing manual and automated tests, identifying issues, and collaborating with cross-functional teams to deliver reliable and efficient solutions. - Execute manual and automated testing throughout the product or solution lifecycle. - Conduct tests and analyze results related to ServiceNow integrations and third party tools. - Report identified anomalies, track root causes, and collaborate with development teams to resolve issues. - Maintain and optimize test suites based on evolving customizations or configurations. - Monitor QA performance indicators (KPIs) to assess process quality and efficiency. - Contribute to the continuous improvement of QA processes, tools, documentation, and communication. - Collaborate with development, product, and operations teams to ensure comprehensive functional coverage. - Stay informed about QA tools and practices to suggest improvements. Qualifications - Proven experience as a QA Analyst. - Proficiency in manual testing and familiarity with automated testing. - Experience with complex workflows, large-scale projects and ServiceNow integrations. - Strong organizational skills, attention to detail, analytical mindset and problem solving abilities. - Effective communication skills with both technical and non-technical stakeholders. Requirements - Experience in an IT and/or Telecommunications environment. - Knowledge of ServiceNow and its integrations. - ISTQB certification, QA micro-certifications, or ServiceNow certifications. - Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira). Benefits - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment.

Role Description BCE Global Tech's Global Quality Engineering (GQE) function is building one of Canada's most ambitious AI quality programs — certifying every AI and agentic system deployed across Bell Canada before it reaches production. As a QA AI Specialist, you sit at the intersection of artificial intelligence, software engineering, and quality assurance: a hybrid role that does not yet have a textbook, because the discipline is being written in real time. You will do two things simultaneously: - Bring AI into GQE's existing testing practice — embedding AI-powered capabilities into the test automation tooling, pipelines, and frameworks that 250 QA engineers already use every day. - Build and operate the evaluation frameworks that test the AI systems being created by other Bell engineering teams — agents, orchestration pipelines, RAG applications, Salesforce AgentForce workflows, and ServiceNow Now Assist integrations. Qualifications - 5+ years of software quality engineering experience, with at least 2 years working directly with AI/ML systems, LLMs, or AI-powered applications. - Hands-on experience building or evaluating LLM-based applications — including prompt engineering, RAG pipelines, or agentic workflows. - Proficiency in Python: test framework development, API integration, data processing, and evaluation scripting. - Experience with modern test automation frameworks (Playwright, Selenium, Pytest, RestAssured, Postman/Newman) and CI/CD platforms (GitHub Actions, Google Cloud Build, Jenkins). - Working knowledge of at least one major AI/ML platform — Google Vertex AI, Azure OpenAI, or AWS Bedrock — with hands-on API usage. - Strong conceptual understanding of how LLMs work: tokenization, temperature and sampling, context windows, grounding, hallucination mechanics, and fine-tuning. - Demonstrated ability to design test strategies for non-deterministic systems — moving beyond assertion-based testing to probabilistic, rubric-based evaluation. Requirements - AI-Enhanced QA Tooling - Modernize GQE’s QA stack by embedding AI to improve speed, coverage, and intelligence: - Integrate AI-driven test generation into Selenium, Playwright, and Postman frameworks. - Use predictive models to prioritize tests based on code changes and defect history. - Enable self-healing automation for UI/API changes. - Automate defect triage and root-cause analysis using failure clustering. - Support natural-language test authoring (English/French) for non-technical QA. - Continuously pilot emerging AI testing tools via a technology radar. - AI Evaluation & Quality Pipelines - Build scalable evaluation systems tailored for AI behavior, not rule-based logic: - Implement LLM-as-Judge pipelines on Vertex AI (Gemini) across key quality dimensions. - Generate large, diverse, and adversarial test corpora from seed intents. - Evaluate RAG systems using metrics like faithfulness, relevance, and recall (RAGAS). - Validate multi-step agent workflows, tool usage, and escalation behavior. - Embed AI evaluations into CI/CD as mandatory release gates. - AI Safety & Adversarial Testing - Operate a dedicated AI red-teaming capability to uncover AI-specific risks: - Execute prompt injection and poisoned-context attacks on RAG systems. - Run automated jailbreak and constraint-bypass probes (e.g., Garak). - Systematically test hallucination, numerical accuracy, and domain knowledge. - Assess toxicity, bias, and fairness across English and French interactions. - Stress-test agentic systems for runaway actions and scope violations. - Continuous Quality Evolution - Ensure the quality framework evolves as models and systems change: - Monitor production AI outputs for quality drift and trigger re-certification. - Feed real production failures back into the test corpus. - Track model/version changes and generate quality delta reports. - Maintain a living benchmark of Bell-specific AI quality standards. - Continuously adopt new evaluation research and industry best practices. - Partner early with AI/ML teams to embed quality by design. - AI Quality Certification Operations - Lead technical execution of the AIQC program: - Own Tier 2 & 3 certification testing from corpus design to red-teaming. - Calibrate LLM-as-Judge rubrics using human-labeled golden datasets. - Produce clear AI Quality Certificates with scores, risks, and conditions. - Advise teams on AI testability, prompts, and evaluation instrumentation. - Contribute to AIQC playbooks, documentation, and knowledge sharing. Benefits - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment. - Access to cutting-edge technology and tools.

Role Description Responsible for design, developing, and maintaining automated test frameworks, scripts, and test cases for various software applications and systems. - Collaborate with software developers to understand functional and non-functional requirements, identify testable scenarios, and create comprehensive test plans. - Execute automated tests suites across different environments, including but not limited to, development, staging, and production. Qualifications - Bachelor’s degree in engineering. Department: IT, CS, ECE, EEE (10th, 12th, and Engineering min 70% or 7 GPA and above) - 5-8 years of experience in software development. Requirements - Proven experience in automated testing, including hands-on experience with industry-standard testing tools and frameworks. - Strong understanding of Agile software development methodologies and testing concepts (test planning, test design, test execution, test reporting). - Proactively identify potential risks and issues related to software quality and propose mitigation strategies. Benefits - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment.

Role Description At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow. - Ability to communicate with business or IT stakeholders and team members to discuss testing for projects and potential production defects and manage client's expectations. - Attending daily scrum stand-ups and provide daily testing status reporting and keep Project Manager / Scrum Master informed on all issues and progress. - Helping Product Owners to refine user stories. - Sizing user stories. - Write and execute test cases for user stories using Jira. Document actual results and ensure they align with testing outlined in user stories. This includes identifying, analyzing, and documenting defects, errors, and inconsistencies in application outputs, online screens and content by comparing test execution to specifications and documentation. - Verify and validate bug fixes. Follow up with the defects that have been opened until the defects are closed. - Assist with regression testing in SFT, pre-prod and production environments. This includes production deployment testing. - Investigate/reproduce potential production issues. Qualifications - Manual Testing - Ability to develop test strategies/plans/scenarios. Experience in writing and executing test cases, reviewing and maintaining test scripts, to ensure quality applications. Risk analysis and test status reporting using JIRA. Ability to reproduce production defects. Experience in all phases of testing: System Integration (SIT), Functional, User Acceptance (UAT), Regression, Sanity, E2E (End to End) testing, and System testing. Excellent knowledge in conditioning data for preparation of test case scenarios. - Automation Testing - Ability to write basic scripts. - Web Services and Micro Services testing (SOAP UI and Postman) - Ability to create requests and validate responses. - SQL/Database testing - Ability to validate data using basic SQL queries. - Test Management Tools (JIRA/TestRail/ALM) - Proficiency in Test Case Management, Test Execution, and Defect Tracking using tools like JIRA, TestRail, or ALM. Ability to create and manage Test Plans and Test Reports. Requirements - Team members will be part of an agile team and must know how to work in this type of model. SAFe trained/certified. - Proficient in English. Strong communication skills, capable of effective dialogue with clients, vendors, and team members to drive project success. - Exceptional problem-solving skills, able to balance project collaboration with critical support in resolving production issues. - Excellent organizing and planning skills, with ability to test execute successfully with tight deadlines. - Excellent knowledge and work experience of System Development Life Cycle (SDLC) phases, including testing, defect tracking, management, and reporting. - Excellent skills in troubleshooting. - Understanding of Bell's Mobility products, and retail, call center and online applications is an asset. - Ability to work on complex projects, integrating with multiple systems/teams. - Nice to have: test automation experience using Ginger automation framework, Selenium / Rest Assured Framework / karate Framework for API's, Jira, confluence, Maven, Git, CI/CD pipeline. Telecom knowledge. WAC / fastAct application knowledge. NM1 / CSM knowledge. - Comfortable with Confluence. Benefits - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment.

Role Description Lead and define enterprise-wide cybersecurity architecture, ensuring secure, scalable, and compliant solutions across cloud, applications, infrastructure, data, AI systems, and third-party ecosystems. Drive Zero Trust, DevSecOps, and AI security strategies aligned with business and regulatory requirements. Key Responsibilities - Own and evolve enterprise security architecture (NIST, ISO, Zero Trust) - Act as security design authority for cloud, AI, and digital transformation programs - Architect IAM, PAM, and risk-based access controls - Lead DevSecOps and embed security into CI/CD and application development - Design security for cloud, endpoints, and workloads (EDR/XDR) - Oversee asset management, vulnerability management, and security testing - Define AI security and governance frameworks - Manage third-party and supply chain security risks - Drive security awareness and secure-by-design practices Qualifications - Bachelor’s degree in Computer Science or related field - Certifications such as CISSP, CISM, CCSP, TOGAF (preferred) - Cloud security certifications (AWS/Azure/GCP preferred) Requirements - Enterprise security architecture (cloud, on-prem, hybrid) - IAM and Zero Trust expertise - DevSecOps and application security - SIEM, EDR/XDR, vulnerability management - Cloud, API, and data security - Knowledge of AI/ML security Benefits - Competitive salaries and comprehensive health benefits - Flexible work hours and remote work options - Professional development and training opportunities - A supportive and inclusive work environment - Access to cutting-edge technology and tools

Role Description We are seeking a highly organized and analytical Inventory Management Specialist to support our BMO/CIBC accounts, with a strong focus on inventory management for SDWAN/SDA Utility and BTCV 1.1 and 2.0 solutions. This role plays a critical part in ensuring accurate inventory tracking, demand forecasting, procurement coordination, and lifecycle management of telecom/network equipment. You will collaborate closely with Engineering, DSA teams, Procurement, Sales, and logistics partners such as Progistix to maintain efficient and cost-effective inventory operations. Qualifications - Experience in inventory management, supply chain, or telecom operations - Strong understanding of inventory planning, forecasting, and control processes - Experience managing purchase orders, suppliers, and logistics coordination - Proficiency in data analysis, reporting, and inventory management tools - Working knowledge of telecom/network equipment inventory (SDWAN/SDA preferred) - Strong analytical and problem-solving skills - Ability to manage multiple stakeholders across teams (Engineering, Sales, Procurement) - Good understanding of financial processes (budgeting, cost optimization) - Experience working in structured processes using job aids and workflow tools - Strong communication and collaboration skills Requirements - Supporting inventory management for SDWAN/SDA Utility and BTCV 1.1 & 2.0 solutions - Leading the development of business cases for inventory and solution requirements - Initiating and managing purchase order (PO) requests for additional equipment - Collaborating with DSA teams and Engineering to ensure accurate inventory projections - Partnering with Progistix to manage receipt, tracking, and lifecycle of assets (new, reusable, refurbished, decommissioned) - Maintaining inventory databases and ensuring data accuracy across systems - Utilizing job aids and standard processes for consistency and efficiency - Identifying operational gaps in inventory and supply chain processes - Recommending and implementing process improvements to enhance efficiency and reduce costs - Driving continuous improvement initiatives for better service delivery - Analyzing sales forecasts to predict future inventory demand - Developing inventory control strategies and maintaining optimal stock levels - Setting reorder points and safety stock levels using Min/Max reporting - Partnering with Procurement and Sales teams for demand planning and budgeting - Preparing inventory forecasts, reports, and participating in budget discussions - Managing supplier relationships and obtaining quotes - Creating business cases and securing purchase orders from Finance - Tracking shipments and ensuring timely delivery of equipment - Resolving delivery discrepancies and coordinating with vendors - Maintaining accurate procurement and inventory records - Monitoring inventory levels using inventory management systems - Conducting cycle counts and supporting physical inventory audits - Reconciling inventory records and investigating discrepancies - Ensuring accurate tracking of all inventory movements - Implementing strategies to reduce excess and obsolete inventory - Conducting regular inventory reviews to optimize stock levels - Collaborating with Sales to identify unused or surplus inventory - Managing disposition of old equipment (reuse, refurbishment, or disposal) - Generating inventory reports such as stock levels, turnover, and carrying costs - Providing Min/Max reports and storage cost analysis - Creating dashboards and insights for stakeholders - Analyzing data to identify trends, risks, and improvement opportunities - Presenting findings and recommendations to management Preferred Qualifications - Experience in telecom OSS/BSS or network inventory environments - Familiarity with SDWAN/SDA technologies and infrastructure - Experience working with logistics partners (e.g., Progistix) - Knowledge of inventory lifecycle management (new, reusable, refurbished, decommissioned assets) - Experience with reporting tools, dashboards, and data visualization - Understanding of supply chain optimization techniques - Exposure to Agile, ITIL, or process improvement frameworks - Experience in cost optimization and inventory reduction strategies - Certification in Supply Chain, Inventory Management, or related fields (nice to have) Benefits - Competitive salaries and comprehensive health benefits - Flexible work hours and remote work options - Professional development and training opportunities - A supportive and inclusive work environment - Access to cutting-edge technology and tools

Role Description At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow. If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, we’d love to hear from you. Qualifications - Hold an active Salesforce Certified Administrator credential. - 3 to 5 years of hands-on experience as a Salesforce Administrator, managing and configuring Salesforce environments. - Solid experience with core features and configuration of Salesforce Sales Cloud and Service Cloud. - Experience with Revenue Cloud or Industries Cloud is required. - Proficiency in declarative automation tools, primarily Salesforce Flow. - Strong understanding of the Salesforce security model, including profiles, roles, permission sets, and sharing rules. - Experience with data management tools (e.g., Salesforce Data Loader) and a firm grasp of data hygiene best practices. - Demonstrated analytical and problem-solving skills, with strong attention to detail. - Excellent communication skills and the ability to interact effectively with both technical and non-technical stakeholders. - Ability to work independently and manage tasks effectively within a remote team environment. Requirements - Hold additional active certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant. - Experience working in a consulting environment or managing multiple Salesforce orgs is an asset. - Experience with Experience Cloud (Community Cloud) or Marketing Cloud Account Engagement (Pardot) is an asset. - Basic understanding of when programmatic solutions (Apex, LWC) might be needed. - Experience participating in data migration projects is a plus. - Familiarity with Agile/Scrum methodologies is a plus. Benefits - Competitive salaries and comprehensive health benefits - Flexible work hours and remote work options - Professional development and training opportunities - A supportive and inclusive work environment - Access to cutting-edge technology and tools.

Role Description We are looking for a ROKU TV Developer focused on the development and support of our TV apps, including Crave, CTV, Noovo, and a few others! Our developers work closely with Product Owners to develop specifications and make recommendations on the use of new and emerging technologies. Development, UAT, and product support are all elements of this position. The right individual for this role will be a motivated and energetic developer and leader who takes initiative, enjoys finding solutions to a varying number of challenges, is detail-oriented, and takes extreme pride in their work. As a ROKU TV Developer, you will be responsible but not limited to: - Developing new features and maintaining the applications. - Working with external teams to ensure they adhere to our development guidelines. - Collaborating with other talented teams of engineers and designers to ensure the best user experience. Key Responsibilities - Have a voice in the architectural definition and implementation of various key technology pieces. - Translate business requirements into technical design specifications. - Participate in the product definition phase, daily scrums, grooming sessions, and story refining. - Implement robust unit and UI tests, including edge cases, usability, and general reliability. - Collaborate with the team and participate in knowledge sharing. - Include and implement Agile Scrum development methodologies in every research, analysis, prototyping, and interfaces development initiatives. - Openly expose problems and turn them into learning and team bonding experiences. - Integrate data from our back-end services. Qualifications - ROKU TV Development & experience with Roku SDK and Roku Developer Tools. - Deep understanding of the BrightScript and SceneGraph. - Experience with GraphQL, REST API. - Understanding of the limitations of the Roku platform and how to optimize the app to improve performance. - Experience in leadership leading technical people and/or typical people management skillset. - Understanding of video streaming technologies and DRM solutions. - Solid understanding of object-oriented design patterns and principles. - Experience with test-driven development - unit, integration, and UI tests. - Strong understanding of TV user interface guidelines and best practices. - Experience with Accessibility (WCAG 2.0) and Screen Reader. - Proficient in version control systems such as Git to create pull requests, review code, and merge branches. - Experience with planning and writing technical documentation. - Excellent problem-solving, debugging, and risk management skills. - Strong initiative, priority setting, and collaboration skills. Good to have - Familiar with CI/CD pipelines. - Experience and familiarity with video streaming technologies (HLS, Dash, DRM via Widevine/PlayReady, player configuration). - Experience with content management systems (CMS). Benefits - Competitive salaries and comprehensive health benefits. - Flexible work hours and remote work options. - Professional development and training opportunities. - A supportive and inclusive work environment. - Access to cutting-edge technology and tools.

Role Description At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow. If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, we’d love to hear from you. Qualifications - 5+ years in Automation Anywhere (A360 preferred) - Strong expertise in Excel VBA (macros, debugging, optimization) - Experience in web automation (AA browser packages) - Solid understanding of RPA lifecycle - Knowledge of APIs, databases & integrations Requirements - Design, develop, test & deploy bots using Automation Anywhere (A360) - Build robust web automations (dynamic elements, selectors, browser flows) - Create & optimize Excel VBA macros integrated with bots - Support and enhance existing automations (debugging & performance tuning) - Collaborate with stakeholders to identify automation opportunities - Prepare documentation (PDDs, SDDs, runbooks) - Monitor bot performance and resolve failures - Support deployments & critical cycles like month-end close Benefits - Competitive salaries and comprehensive health benefits - Flexible work hours and remote work options - Professional development and training opportunities - A supportive and inclusive work environment

Role Description At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow. If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, we’d love to hear from you. Key Responsibilities - Design, develop, and maintain scalable applications using .NET Framework /.NET Core and C# - Build and enhance RESTful APIs for enterprise-grade applications - Develop modern, responsive UI using ReactJS and TypeScript - Own end-to-end feature development (frontend + backend) - Collaborate with product, QA, and cross-functional teams - Optimize application performance, scalability, and reliability - Participate in code reviews and enforce best practices - Contribute to cloud migration and modernization initiatives (AWS/GCP) - Leverage AI-assisted development tools to improve productivity - Monitor applications using tools like Kibana, Postman, or similar - AI-assisted development awareness and usage (e.g., GitHub Copilot, AI coding tools, prompt-based development) Qualifications - Strong expertise in .NET, C#, REST APIs - Experience in frontend technologies like ReactJS and TypeScript - Ability to work across the full stack and own end-to-end development of application components - Contribute to cloud migration initiatives - Adopt AI-assisted development practices - Collaborate with cross-functional teams to deliver high-quality solutions Benefits - Competitive salaries and comprehensive health benefits - Flexible work hours and remote work options - Professional development and training opportunities - A supportive and inclusive work environment