• Support end-to-end configuration, CMDB governance, and environment management across Nuvolo’s Connected Workplace Platform and the ServiceNow ecosystem. • Maintain configuration plans, change processes, technical integrations, and documentation while collaborating with analysts, developers, system partners, and platform teams. • Manage Change Requests, and maintain CI data across Jira, Confluence, GitHub, the ServiceNow CMDB, and Nuvolo modules. • Support Agile/DevOps workflows, release management, integration traceability, and provide subject matter expertise in technical reviews and customer-facing sessions.

• Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements. • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations. • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions. • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making. • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives. • Perform code reviews and ensure adherence to development standards, platform governance, and best practices. • Support platform upgrades, patching, and performance optimization activities. • Troubleshoot and resolve platform defects, integration issues, and production support requests. • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements. • Contribute to technical documentation, knowledge transfer, and cross-team collaboration.

Role Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Department of the Interior team. In this role, you will play a pivotal role in enhancing and integrating platform capabilities and module functionalities within the DOI ServiceNow environment. - Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. - Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience. - Foster platform-wide interoperability through integrations with DOI systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders. - Apply Agile Software Development Life Cycle (SDLC) methodologies to lead the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability between various tools and platforms. - Collaborate with stakeholders to gather requirements and design integration solutions that align DOI’s digital governance and enterprise architecture frameworks. - Implement ServiceNow enhancements and integrations, leveraging best practices to ensure iterative delivery, continuous improvement, and alignment with evolving mission and operational priorities. - Assist in promoting DOI business process reengineering and standardization to maximize the business value derived from integrated ServiceNow solutions. - Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. - We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

• Configure, customize, and enhance ServiceNow modules, including ITSM, ITOM, HRSD, and CSM, through UI Policies, Business Rules, Client Scripts, and Script Includes. • Design, develop, and implement complex workflows and process automations using Flow Designer and Workflow Editor. • Support and optimize ITSM, ITOM, Analytics, CMDB, and Discovery capabilities across the platform. • Provide architectural guidance and contribute to the long-term evolution and scalability of the ServiceNow platform. • Design, develop, and maintain Scripted REST APIs within scoped applications. • Develop, troubleshoot, and maintain ServiceNow scripting solutions using Glide APIs, including GlideRecord, GlideSystem, and GlideAjax. • Build and maintain integrations with third-party systems using REST/SOAP APIs, Integration Hub, and JDBC. • Design and develop custom Service Portal pages and widgets using HTML, CSS, AngularJS, and Bootstrap. • Collaborate with stakeholders and business analysts to gather requirements and translate them into scalable technical solutions. • Perform unit testing, support UAT activities, and participate in code reviews to ensure quality, performance, and maintainability. • Manage update sets, platform upgrades, and patch deployments while minimizing business disruption. • Maintain comprehensive technical documentation, including configurations, process flows, integrations, and operational procedures.