Creating remarkable health experiences, freeing people to be their best.
HR Shared Services Customer Intake Specialist
Location
Louisiana + 4 moreAll locations: Louisiana | North Carolina | Maryland | Pennsylvania | Washington
Posted
3 days ago
Salary
$19 - $27 / hour
Seniority
Mid Level
Job Description
HR Shared Services Customer Intake Specialist
Highmark Health
• Respond to inquiries and requests received from customers • Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution • Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees • Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level • Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure • Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately
Job Requirements
- Bachelor's Degree- Business, Human Resources or related field
- 6 years of relevant experience in lieu of Bachelor's degree
- 2-5 years' of experience with Human Resources, or 2-5 years' of experience in call center/customer service
- Experience with Workday or any other HR database or platform system
- Knowledge of case management processes
- Ability to work in a fast-paced environment while delivering quality results
- Maintain strict confidentiality with regards to work processes and employee information
- Translate & interpret foreign language (preferred)
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Law Offices of Sabrina LiThe Law Offices of Sabrina Li, P.C. is a leading, full-service immigration law firm with offices in Los Angeles and Dallas, as well as international operations. We are dedicated exclusively to immigration law — helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity. We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.
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