NMDP

• Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts. • Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry. • Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams. • Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrates a keen ability to prioritize and execute on current and future opportunities. • Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve. • Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics. • Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

• As a Medical Science Liaison, you will leverage your clinical expertise in Hematology Oncology and Bone Marrow Transplant (BMT) to build strategic partnerships within integrated delivery and provider networks and among key stakeholders in the ecosystem. • This position plays a pivotal role in advancing our organization’s mission to increase access to transplant. • You will be responsible for identifying, pursuing, and advancing strategic partnerships that will allow NMDP to reach patients earlier in their disease through our access programs and resources and ultimately have meaningful impact on patient experience and outcomes. • Travel 20-40% of the time to identify and pursue new partnership opportunities with integrated delivery and provider networks and other key stakeholders across the hematology oncology and BMT ecosystem. • Attend conferences, partner meetings, roadshows and thought leadership events to network, explore collaboration opportunities, and stay informed about industry trends. • Act as a trusted internal and external clinical subject matter expert on matters related to hematology oncology and BMT. • Provide expertise and guidance to internal teams and external partners on clinical best practices, emerging trends, and industry developments. • Capture, document and share-out clinical insights. • Comfortably engage in public speaking engagements to represent the organization and share advancements and barriers influencing hematology oncology and BMT care at conferences, meetings, and events. • Work collaboratively with internal stakeholders from patient and provider services, marketing, enablement, research, and data teams to support partnership initiatives and align efforts. • Maintain thorough documentation of partnership management activities, including leads, contacts, and account information/insights in Salesforce. • Track and report on key metrics and outcomes related to partnership initiatives to assess effectiveness and inform future strategies.

• Serve as an advanced practice clinical resource across CIBMTR & Clinical Services and partner teams, providing consultation, guidance, and clinical decision support on donor and transplant-related topics. • Translate CIBMTR/NMDP evidence and research findings into operational guidance (e.g., clinical job aids, protocols, scripts, and training) for internal teams and external partners (transplant centers, collection centers, apheresis centers). • Provide clinical leadership for PBSC protocol/IND-related activities and other donor mobilization initiatives (e.g., plerixafor, biosimilars, alternative mobilizing agents), including clinical review, issue escalation, and coordination with operational and medical stakeholders. • Lead and/or support development, implementation, and continuous improvement of clinical processes and governance, including collaboration with WMDA and other professional organizations where appropriate. • Lead and participate in post-transplant genetic findings intake, review, donor notification decision support, and associated data tracking; translate clinically significant findings into donor and/or recipient management recommendations in partnership with medical leadership and genetic counseling resources. • Develop and deliver education and training for donor-facing and partner-facing teams (including clinical operations partners) on key clinical topics (e.g., donor suitability trends, mobilization, adverse events, and emerging donor care considerations). • Partner with NMDP Clinical Operations and frontline teams to align clinical guidance with day-to-day workflows, ensuring consistent implementation across donor and patient-facing programs. • Collaborate with NMDP Clinical Operations to identify emerging clinical issues and operational pain points; support triage, escalation, and rapid resolution using evidence-based recommendations. • Co-develop, update, and operationalize clinical tools with NMDP Clinical Operations (e.g., SOPs, scripts, job aids, and escalation pathways) to support reliable, compliant practice and clear staff messaging. • Maintain ongoing feedback loops with NMDP Clinical Operations to evaluate adoption and impact of clinical guidance (e.g., quality metrics, case reviews, and partner feedback) and drive continuous improvement and communication of updates. • Contribute to development and maintenance of clinical SOPs, protocols, tools, and job aids; ensure alignment with applicable regulatory, privacy, and quality requirements. • Represent Clinical Services in cross-functional projects and strategic initiatives, serving as a subject matter expert for donor and transplant-related clinical considerations. • Respond to clinical and research requests for information; monitor emerging literature and guidance to inform internal recommendations and educational content. • Other duties as assigned.

• Develop and implement HR processes, practices, and programs for the organization • Ensure proactive planning and effective execution of talent acquisition and performance management • Conduct exit interviews and analyze data for HR improvement • Assist leaders with job description creation and compensation analysis • Partner with Talent Acquisition for timely approvals and immigration processes • Anticipate and facilitate resolution of employee relations issues • Implement employee and leadership development strategy

Role Description The Campus Chapter Intern (CCI) is a student intern who represents NMDP on their college campus. Interns must be currently enrolled undergraduate students at the University of South Carolina. Their primary objective is to create or maintain a registered student organization (chapter) on their campus, develop and grow the membership of that chapter, and mobilize that chapter to engage students to educate, recruit, and fundraise in support of the NMDP mission. The CCI will work closely with the regional territory team to plan campus wide events, deliver captive audience presentations, establish consistent tabling opportunities and collaborate with student organizations to recruit quality individuals to the NMDP registry. The CCI is responsible for managing partnerships focused on assigned audience(s) and/or program(s). The CCI’s target recruitment audience is 18-24 years olds with focus on partnerships and organizations with high African American, Hispanic/Latino and/or Asian American Native Hawaiian Pacific Islander student membership. Accountabilities - Participate in program communications, complete required check-ins, and attend a weekly call with the Supervisor, Account Manager, and Member Recruitment Coordinator - Lead chapter operations by advising chapter leadership toward goals and serving as acting chapter president as needed - Recruit, retain, and engage a balanced, representative chapter membership and mobilize members to support education, recruitment, and fundraising - Deliver a weekly captive audience presentation to educate and recruit prospective registry members - Establish and staff consistent tabling opportunities to maintain on-campus visibility (minimum four hours per month in highly frequented locations) - Build and maintain relationships with faculty, administrators, staff, and partners and complete timely follow-up to enable campus awareness and education efforts - Collaborate with student organizations and event organizers to expand outreach and recruit and educate prospective registry members - Promote recruitment and education efforts via social media and other available distribution channels - Plan and execute one campus-wide Member Education and Registration event per semester, including logistics, volunteers, materials, and follow-up - Coordinate activities and priorities with the territory team and communicate progress, barriers, and upcoming opportunities - Maintain student status throughout the internship term and model belonging and inclusion in interactions and chapter practices Qualifications - Knowledge of NMDP mission and key lifesaving messages used to educate others about NMDP and the Registry - Knowledge of NMDP member registration process, including steps, requirements, and standards - Knowledge of computer systems and tools, including Microsoft Outlook, Word, Excel, PowerPoint, and internet search applications Requirements - Currently enrolled in a bachelor’s degree program at a targeted college or university - Completed at least 30-hours of coursework - Minimum GPA 2.8 - Meet or exceed the college/university’s Standard Academic Progress requirements Time Commitment - The selected individual commits to serve in this role for a full academic year and a summer, with the targeted term beginning in June 2026 and ending in May 2027. - On average, 10 hours/week time commitment - Active attendance in a weekly 1:1 call with supervisor - Active attendance in a weekly CCI team call - Live attendance or a review of the recording of Monthly National Chapter Program calls - Active attendance in onboarding training (Virtual- Summer 2026 dates TBD) - Active attendance at Chapter Program Meeting (Minneapolis, MN – July 20-22) - All travel, food, lodging covered by NMDP (Contingent upon travel restrictions and budget) Pay Rate - $18.50/hour Preferred Qualifications - Preference given to students who are currently NMDP Chapter members, NMDP Ambassadors and/or NMDP volunteers - Previous leadership roles, professional or volunteer - Experience in planning and facilitating meetings, including agenda preparation - Experience in goal setting and timeline planning - An enthusiasm for personal and professional development How This Role Will Benefit You As a Campus Chapter Intern, you will gain a wealth of leadership experience. You will have the opportunity to provide direct leadership and insight to the work of NMDP on a national scale and work directly with staff from across the NMDP organization to support the achievement of organizational goals. You will gain knowledge, practice, and a transferable skillset that will assure a positive and gratifying internship experience. NMDP staff are committed to ensuring CCI have a positive experience that provides value to both the organization and the individual.

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life. • The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors. • Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly. • The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through. • Good guardianship of member confidentiality and identity is required. • Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

• work to develop, design and own technical solutions on the ServiceNow platform • provide administration, application development, maintenance, and technical support • configure robust solutions to the customer utilizing the ServiceNow platform • collaborate with application teams to design and implement data interfaces • coordinate and solve complex technical data and transformation issues • develop, maintain, and execute reports, dashboards, and analytics • support data imports and integrations • maintain the CMDB (including CSDM) • answer technical and application configuration questions • create and maintain system design, operations, and platform documentation • support Knowledge Management and Asset Management processes • maintain certificate management knowledge • plan, execute, monitor, control, and close technical tasks related to configuration • provide software coding and customization • update and maintain a comprehensive testing protocol for ServiceNow instance upgrades • obtain and analyze/interpret business requirements to propose sustainable solutions

Role Description The Product Business Analyst partners with Product Management, Product Owners, Technology, and business stakeholders to ensure product decisions and delivery are informed by clear requirements, insights, and analysis. This role focuses on understanding business needs, translating them into well-defined requirements, and supporting data-informed decision-making across the product lifecycle. Embedded within the product organization, the Product Business Analyst supports both strategic and delivery activities by clarifying problems to be solved, analyzing impacts and outcomes, and ensuring alignment between business objectives, product priorities, and delivered solutions. Qualifications - Knowledge of business analysis practices, including requirements elicitation, documentation, and validation. - Knowledge of product and digital delivery environments, including agile or product-oriented delivery models. - Knowledge of data-informed decision making, using insights and evidence to evaluate options and support recommendations. - Knowledge of translating business and customer needs into clear, actionable product and functional requirements. - Knowledge of outcome-based measurement and value assessment across the product lifecycle. - Ability to analyze complex business problems and synthesize information into clear, actionable insights. - Ability to communicate clearly and concisely with technical and non-technical stakeholders. - Ability to collaborate effectively across cross-functional teams in a matrixed environment. - Ability to operate effectively in ambiguity, adapting analysis and recommendations as information evolves. - Ability to balance multiple priorities while maintaining focus on delivering business and product value. - Education: Bachelor’s degree in business, technology, information systems, or a related field, or equivalent professional experience. - Experience: 3–5 years of experience in a business analyst, product analyst, or similar role. - Experience working with cross-functional teams to support digital products or capabilities. - Familiarity with agile methodologies and product lifecycle management. Requirements - Elicit, analyze, and document business needs, product requirements, and functional specifications. - Partner with stakeholders to clarify problems, define desired outcomes, and evaluate solution options. - Translate business objectives and customer needs into clear, actionable requirements that support product planning and delivery. - Collaborate with Product Managers to support product discovery, roadmap development, and prioritization through analysis and insights. - Partner with Product Owners and delivery teams to refine epics, user stories, and acceptance criteria as needed. - Support release and sprint activities by answering questions, clarifying requirements, and validating delivered functionality. - Analyze qualitative and quantitative data to inform product decisions, trade-offs, and prioritization. - Support the definition and tracking of success measures and outcomes for product initiatives. - Partner with analytics and decision support teams to assess impacts and inform future recommendations. - Serve as a key liaison between business stakeholders and product teams. - Communicate analysis, requirements, and insights clearly to technical and non-technical audiences. - Support alignment across teams by ensuring shared understanding of scope, assumptions, and expected outcomes. Benefits - Medical, dental, vision, life and disability, accident/critical illness/hospital benefits. - Well-being, legal, identity theft, and pet benefits. - Retirement plans. - Paid time off/holidays. - Leave and incentive plans for eligible employees.

• ensuring compliance with the NMDP/CIBMTR Research Database Protocol by independently conducting audits at Transplant and Cellular Therapy Centers. • Requires working autonomously with center staff, interpreting complex reporting guidelines, making real-time decisions during audits, and exercising professional judgment to assess data reporting compliance without direct supervision. • Leads site audits with a focus on data verification and regulatory review, utilizing independent judgment to identify, prioritize, and directly resolve data reporting issues in partnership with transplant center staff. • Builds strong relationships with transplant center staff by leveraging mentoring and professional guidance, while effectively managing complex challenges through independent problem-solving and a commitment to continuous improvement. • Analyzes patterns and root causes in audit findings, synthesizing trends into actionable insights and authoring follow-up reports that drive corrective and preventative strategies to support transplant center staff. • Cultivates clear, constructive communication with site teams, providing technically sound guidance and confidently facilitating discussions that encourage collaboration and quality of the date being reported to CIBMTR. • Assists in the development and testing of electronic data capture (EDC) systems, clinical trial management systems (CTMS), and other applications as required. • Other duties as assigned, often involving special projects that require the individual to plan, organize, and execute tasks with minimal supervision. These projects may necessitate creative problem solving, cross-functional collaboration, and the ability to adapt quickly to changing priorities.

• The Senior Salesforce Developer will provide innovative solutions for business needs while balancing effort and feasibility with cost and maintainability. • Participates in all phase of software development life cycle including functional analysis, development of technical requirements, prototyping, coding, testing, deployment and support. • Develops high-quality and scalable application logic with Apex and SOQL. • Architects and develops advanced UI components using Lightning Web Components (LWC), modern JavaScript frameworks (ES6+), and CSS/SASS, while deprecating legacy technologies like Visualforce and JQuery. • Designs and implements complex custom applications using Apex, Lightning Experience, and Salesforce Platform tools, ensuring seamless integration with external systems via REST/SOAP APIs, GraphQL, Platform Events, and MuleSoft. • Leverages Salesforce best practices and design patterns to build highly scalable, secure, and maintainable solutions on the Salesforce multi-cloud environment (Sales, Service, Marketing, and Experience Clouds). • Advocates for Salesforce’s latest features and enhancements, and serves as a technical leader and mentor to junior and mid-level developers, conducting code reviews, sharing industry best practices, and promoting continuous learning within the team. • Works closely with stakeholders from Sales, Marketing, and Service to drive strategic projects, enhance business processes, and optimize cloud-based solutions across the organization. • Develops and enforces comprehensive testing strategies, leveraging ApexMocks, Salesforce CLI, and Jest for LWC to ensure unit, integration, and automated testing coverage. • Champions and drives the adoption of Agile, Scrum, and DevOps methodologies, utilizing tools like Salesforce DX, Git, Copado, and CI/CD pipelines for efficient development, testing, and release management. • Leads requirement gathering, solution architecture, and technical documentation for complex projects, focusing on system performance, data architecture, and long-term scalability. • Takes on additional responsibilities such as leading technical design sessions, evaluating new technologies, and influencing strategic direction of Salesforce implementations. • Other duties as assigned.