Role Description We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth! Mission: To help Sleek achieve its revenue target by renewing all services in our existing clientele. - Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades - Deliver customer satisfaction at the highest level - Ensure renewal rates are optimal on a monthly basis - Understand own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets - Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes - Share best practices with team and be proactive in nature Qualifications - 3-5 years in Sales, Account management or Customer Success, in a role carrying sales target and customer facing abilities - Experience working with SMEs, startups, fast paced setups - Exposure to different cultures as Sleek clients are from all over the world - Ability to resolve issues by collaborating internally and externally - Familiar with Tableau, Zendesk, HubSpot - Experience handling complex customers and troubleshooting/escalations - Proactive to take up new projects to completion Requirements - Sales Driven & Ownership: Reliability and trust within the sales team - Humility: Open-mindedness to feedback and willingness to learn - Structured Thinking & Target Focused: Ability to show sound judgement - Data driven: Use sound data to support strategies - Can have tough conversations in a positive way: Build empathy and trust - Excellent listener and clear communicator: Present in calls and thoughtful in messages - Customer-centric: Act with the best interest of the customer in mind - Problem Solving: Identify, diagnose, and resolve production issues quickly - Collaboration-Driven: Thrive in a cross-functional team environment - Autonomous/ Entrepreneurial: Proactively seek out and own solutions Interview Process - Introductory Video Interview and TA Discovery Call - Technical round: A ~60 minute technical interview with one of the Hiring team - Soft skills round: A ~60 minute interview with the Hiring manager - Offer + reference interviews: Non-binding offer followed by reference checks Benefits - Humility and kindness: A culture of not taking ourselves too seriously - Flexibility: Work from home and remote work options - Financial benefits: Competitive market salaries and generous paid time off - Personal growth: Responsibility and autonomy with training programmes

• Identify and prospect new corporate catering opportunities through LinkedIn, email outreach and other sales channels. • Build and maintain prospect lists using tools such as LinkedIn, Apollo or similar platforms. • Develop personalised outreach that feels authentic and relationship-driven rather than generic. • Respond promptly to inbound catering enquiries and convert them into catering bookings. • Manage the customer journey from initial enquiry through to post-order follow-up. • Build strong, long-term relationships with office managers, executive assistants, personal assistants and workplace coordinators. • Proactively check in with existing customers to encourage repeat business and strengthen customer loyalty. • Follow up after each catering order to gather feedback and ensure an outstanding customer experience. • Handle customer enquiries relating to catering options, dietary requirements, allergies, invoices and general information. • Resolve customer concerns and coordinate solutions for delivery or order-related issues. • Maintain accurate customer records, notes and activity within the CRM. • Segment customers and develop ongoing engagement strategies for high-value accounts. • Work closely with internal teams to ensure orders are fulfilled smoothly. • Collaborate with your manager to refine outreach messaging, sales strategies and customer engagement processes. • Use AI tools to improve productivity while ensuring all customer communication remains personalised and high quality.

Role Description This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, SMB, within our Customer Experience team. In this role, you will act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery. - Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership. - Set and achieve regular operational reviews. - Educate clients on product functionality. - Support clients with any questions that might arise. - Collaborate with Sales to align on customer expectations. - Monitor account health to proactively prevent churn and manage escalations. - Identify valuable upselling and cross-selling opportunities. - Share direct customer feedback to continually improve team processes. Qualifications - Demonstrated experience as a Customer Success Manager. - Fluent written and spoken English, and well-structured communication skills in speaking & writing. Requirements - High-Volume Adaptability & Resilience: Maintains steady, high-quality execution across a large book of business (50+ accounts). - Accountability & Autonomy: Independently owns churn mitigation and core SMB success motions end-to-end. - Commercial Impact & Expansion Execution: Drives reliable business outcomes by surfacing qualified expansion and cross-sell opportunities. - Proactive Problem Solving: Runs standard playbooks with strong operational rigor. - Cross-Functional Communication & Collaboration: Delivers timely, clear customer and internal communications. - Operational Innovation & AI Adoption: Maximizes daily throughput and efficiency by adopting approved automation and AI tools. - Data & System Hygiene: Demonstrates strong fundamentals across the entire SMB lifecycle. - Customer Trust & Emotional Intelligence: Builds deep trust as a consistent, dependable advisor. - Leadership & Knowledge Sharing: Contributes visibly to team culture through active knowledge sharing. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

Title: Associate Customer Success Operations Manager - Spanish Language Expert (On Contract) Location: Gurugram, IN Job Description: Department: Client Operations About the Role This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do - Provide day-to-day operational and technical support for publisher clients across Spain. - Clearly explain technical concepts to non-technical stakeholders in Spanish and English. - Support publisher onboarding and implementation using defined processes and best practices. - Analyze reports to identify performance trends and basic anomalies. - Help translate data into clear, actionable insights for clients and internal teams. - Apply structured thinking to troubleshoot issues and propose next steps. - Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes. - Proactive and self-motivated, thriving in a small team environment. - You have a strong work ethic and ownership mindset you see issues through to resolution. - Analytical, logical, and structured in problem-solving approach. - Detail-oriented without losing sight of the bigger picture. - Customer-focused, with a bias toward action and continuous improvement. - Fluent in Spanish and English, both written and spoken. We'd Love for You to Have - 1 - 2 years of experience in Fluent in Spanish (written and spoken). - Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams. - Basic understanding of digital advertising or publisher monetization concepts. - Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). - Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. - Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies. - Exposure to BI tools or analytics platforms is a plus. - Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk. - Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity. Qualification: - Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university. Additional Information: Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.