Role Description This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, SMB, within our Customer Experience team. In this role, you will act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery. - Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership. - Set and achieve regular operational reviews. - Educate clients on product functionality. - Support clients with any questions that might arise. - Collaborate with Sales to align on customer expectations. - Monitor account health to proactively prevent churn and manage escalations. - Identify valuable upselling and cross-selling opportunities. - Share direct customer feedback to continually improve team processes. Qualifications - Demonstrated experience as a Customer Success Manager. - Fluent written and spoken English, and well-structured communication skills in speaking & writing. Requirements - High-Volume Adaptability & Resilience: Maintains steady, high-quality execution across a large book of business (50+ accounts). - Accountability & Autonomy: Independently owns churn mitigation and core SMB success motions end-to-end. - Commercial Impact & Expansion Execution: Drives reliable business outcomes by surfacing qualified expansion and cross-sell opportunities. - Proactive Problem Solving: Runs standard playbooks with strong operational rigor. - Cross-Functional Communication & Collaboration: Delivers timely, clear customer and internal communications. - Operational Innovation & AI Adoption: Maximizes daily throughput and efficiency by adopting approved automation and AI tools. - Data & System Hygiene: Demonstrates strong fundamentals across the entire SMB lifecycle. - Customer Trust & Emotional Intelligence: Builds deep trust as a consistent, dependable advisor. - Leadership & Knowledge Sharing: Contributes visibly to team culture through active knowledge sharing. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

Title: Associate Customer Success Operations Manager - Spanish Language Expert (On Contract) Location: Gurugram, IN Job Description: Department: Client Operations About the Role This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do - Provide day-to-day operational and technical support for publisher clients across Spain. - Clearly explain technical concepts to non-technical stakeholders in Spanish and English. - Support publisher onboarding and implementation using defined processes and best practices. - Analyze reports to identify performance trends and basic anomalies. - Help translate data into clear, actionable insights for clients and internal teams. - Apply structured thinking to troubleshoot issues and propose next steps. - Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes. - Proactive and self-motivated, thriving in a small team environment. - You have a strong work ethic and ownership mindset you see issues through to resolution. - Analytical, logical, and structured in problem-solving approach. - Detail-oriented without losing sight of the bigger picture. - Customer-focused, with a bias toward action and continuous improvement. - Fluent in Spanish and English, both written and spoken. We'd Love for You to Have - 1 - 2 years of experience in Fluent in Spanish (written and spoken). - Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams. - Basic understanding of digital advertising or publisher monetization concepts. - Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). - Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. - Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies. - Exposure to BI tools or analytics platforms is a plus. - Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk. - Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity. Qualification: - Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university. Additional Information: Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

Role Description We are looking for a Zoho Automation Specialist to serve as the architect behind our business efficiency. In this role, you will be responsible for transforming complex manual processes into streamlined, automated workflows that drive growth. You will join a forward-thinking team where your technical expertise directly impacts our scalability and operational excellence. If you are passionate about the Zoho ecosystem and love solving puzzles through code and logic, this is the place to build your career. Key Responsibilities - Design, develop, and implement custom end-to-end automation solutions across the Zoho One suite, with a primary focus on Zoho CRM. - Write complex Deluge scripts to connect various Zoho applications and handle data manipulation. - Create and maintain sophisticated workflows, blueprints, and custom functions to automate lead routing, sales processes, and reporting. - Architect and manage API integrations between Zoho and third-party applications to ensure seamless data flow. - Troubleshoot system bottlenecks and optimize existing configurations for peak performance. - Collaborate with internal stakeholders to translate business requirements into technical specifications. Qualifications - 2+ years of professional experience as a Zoho Developer or Automation Specialist. - Mastery of the Zoho One ecosystem, specifically Zoho CRM, Zoho Desk, and Zoho Creator. - Proficient in Deluge scripting and deep understanding of Zoho’s API structures. - Proven track record of building automated workflows that solve real-world business problems. - Strong analytical skills with the ability to map out complex logic flows. - Excellent communication skills and the ability to work independently in a fast-paced environment. - Zoho Certified Creator or Specialist certifications. - Experience with Zoho Analytics for advanced data visualization. - Basic knowledge of HTML, CSS, or JavaScript. - Previous experience in a high-growth startup or SaaS environment. Benefits - 💻 Fully Remote: Work from anywhere with international teams - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services - 🤝 Peer Community: Connect with high-performing sales professionals in our network - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Role Description We are seeking a high-caliber Zoho Specialist and Automation Engineer to serve as the architect of our internal systems. In this role, you will be responsible for transforming complex business requirements into seamless, automated workflows that drive efficiency across the entire organization. This is a critical position for a technical problem-solver who enjoys building scalable infrastructure and ensuring that our data ecosystem remains robust, integrated, and high-performing. Key Responsibilities - Design, develop, and maintain custom end-to-end automations across the Zoho One suite, with a primary focus on Zoho CRM, Books, and Creator. - Write and optimize Deluge scripts to handle complex logic, API integrations, and data triggers. - Build and manage sophisticated workflows, blueprints, and custom functions to eliminate manual tasks. - Integrate Zoho applications with third-party tools via REST APIs and middleware solutions. - Conduct regular system audits to ensure data integrity, security, and optimal performance. - Act as the internal technical lead for all system upgrades, troubleshooting, and process improvements. Qualifications - Proven experience as a Zoho Specialist or Automation Engineer with a deep understanding of the Zoho One ecosystem. - Expert-level proficiency in Deluge scripting. - Strong background in business process mapping and translating operational needs into technical architecture. - Hands-on experience with API integrations (JSON, XML, RESTful services). - Advanced analytical skills with the ability to troubleshoot complex automation failures and data discrepancies. - Excellent communication skills and the ability to work independently in a fast-paced environment. Nice-to-Haves - Zoho Certified Developer or Administrator credentials. - Proficiency in additional programming languages (JavaScript, Python, or HTML/CSS). - Experience with Zoho Analytics for advanced business intelligence reporting. - Background in SQL or database management. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.