Title: Associate Customer Success Operations Manager - Spanish Language Expert (On Contract) Location: Gurugram, IN Job Description: Department: Client Operations About the Role This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do - Provide day-to-day operational and technical support for publisher clients across Spain. - Clearly explain technical concepts to non-technical stakeholders in Spanish and English. - Support publisher onboarding and implementation using defined processes and best practices. - Analyze reports to identify performance trends and basic anomalies. - Help translate data into clear, actionable insights for clients and internal teams. - Apply structured thinking to troubleshoot issues and propose next steps. - Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes. - Proactive and self-motivated, thriving in a small team environment. - You have a strong work ethic and ownership mindset you see issues through to resolution. - Analytical, logical, and structured in problem-solving approach. - Detail-oriented without losing sight of the bigger picture. - Customer-focused, with a bias toward action and continuous improvement. - Fluent in Spanish and English, both written and spoken. We'd Love for You to Have - 1 - 2 years of experience in Fluent in Spanish (written and spoken). - Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams. - Basic understanding of digital advertising or publisher monetization concepts. - Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). - Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. - Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies. - Exposure to BI tools or analytics platforms is a plus. - Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk. - Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity. Qualification: - Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university. Additional Information: Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

Role Description We are looking for a Zoho Automation Specialist to serve as the architect behind our business efficiency. In this role, you will be responsible for transforming complex manual processes into streamlined, automated workflows that drive growth. You will join a forward-thinking team where your technical expertise directly impacts our scalability and operational excellence. If you are passionate about the Zoho ecosystem and love solving puzzles through code and logic, this is the place to build your career. Key Responsibilities - Design, develop, and implement custom end-to-end automation solutions across the Zoho One suite, with a primary focus on Zoho CRM. - Write complex Deluge scripts to connect various Zoho applications and handle data manipulation. - Create and maintain sophisticated workflows, blueprints, and custom functions to automate lead routing, sales processes, and reporting. - Architect and manage API integrations between Zoho and third-party applications to ensure seamless data flow. - Troubleshoot system bottlenecks and optimize existing configurations for peak performance. - Collaborate with internal stakeholders to translate business requirements into technical specifications. Qualifications - 2+ years of professional experience as a Zoho Developer or Automation Specialist. - Mastery of the Zoho One ecosystem, specifically Zoho CRM, Zoho Desk, and Zoho Creator. - Proficient in Deluge scripting and deep understanding of Zoho’s API structures. - Proven track record of building automated workflows that solve real-world business problems. - Strong analytical skills with the ability to map out complex logic flows. - Excellent communication skills and the ability to work independently in a fast-paced environment. - Zoho Certified Creator or Specialist certifications. - Experience with Zoho Analytics for advanced data visualization. - Basic knowledge of HTML, CSS, or JavaScript. - Previous experience in a high-growth startup or SaaS environment. Benefits - 💻 Fully Remote: Work from anywhere with international teams - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services - 🤝 Peer Community: Connect with high-performing sales professionals in our network - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Role Description We are seeking a high-caliber Zoho Specialist and Automation Engineer to serve as the architect of our internal systems. In this role, you will be responsible for transforming complex business requirements into seamless, automated workflows that drive efficiency across the entire organization. This is a critical position for a technical problem-solver who enjoys building scalable infrastructure and ensuring that our data ecosystem remains robust, integrated, and high-performing. Key Responsibilities - Design, develop, and maintain custom end-to-end automations across the Zoho One suite, with a primary focus on Zoho CRM, Books, and Creator. - Write and optimize Deluge scripts to handle complex logic, API integrations, and data triggers. - Build and manage sophisticated workflows, blueprints, and custom functions to eliminate manual tasks. - Integrate Zoho applications with third-party tools via REST APIs and middleware solutions. - Conduct regular system audits to ensure data integrity, security, and optimal performance. - Act as the internal technical lead for all system upgrades, troubleshooting, and process improvements. Qualifications - Proven experience as a Zoho Specialist or Automation Engineer with a deep understanding of the Zoho One ecosystem. - Expert-level proficiency in Deluge scripting. - Strong background in business process mapping and translating operational needs into technical architecture. - Hands-on experience with API integrations (JSON, XML, RESTful services). - Advanced analytical skills with the ability to troubleshoot complex automation failures and data discrepancies. - Excellent communication skills and the ability to work independently in a fast-paced environment. Nice-to-Haves - Zoho Certified Developer or Administrator credentials. - Proficiency in additional programming languages (JavaScript, Python, or HTML/CSS). - Experience with Zoho Analytics for advanced business intelligence reporting. - Background in SQL or database management. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership. What You Get to Do in This Role: • Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment. • Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow's solutions with their business goals, and provide recommendations that drive both short-term and long-term success. • Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention. • Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed. • Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution. • Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow's broader initiatives. • Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Must be able to travel to Kuwait weekly - Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms. - We're seeking candidates with sector experience across Enterprise industries - 8+ years of experience working in a technology-driven, consultative environment where you've helped customers deploy and derive value from digital solutions. - Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal. - Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives. - Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making . - Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion. - Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer. - Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.