• Trabajar en multiclientes, realizando la optimización, desarrolllo y mantenimiento de la herramienta CRM Dynamics.

Role Description We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth! Mission: To help Sleek achieve its revenue target by renewing all services in our existing clientele. - Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades - Deliver customer satisfaction at the highest level - Ensure renewal rates are optimal on a monthly basis - Understand own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets - Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes - Share best practices with team and be proactive in nature Qualifications - 3-5 years in Sales, Account management or Customer Success, in a role carrying sales target and customer facing abilities - Experience working with SMEs, startups, fast paced setups - Exposure to different cultures as Sleek clients are from all over the world - Ability to resolve issues by collaborating internally and externally - Familiar with Tableau, Zendesk, HubSpot - Experience handling complex customers and troubleshooting/escalations - Proactive to take up new projects to completion Requirements - Sales Driven & Ownership: Reliability and trust within the sales team - Humility: Open-mindedness to feedback and willingness to learn - Structured Thinking & Target Focused: Ability to show sound judgement - Data driven: Use sound data to support strategies - Can have tough conversations in a positive way: Build empathy and trust - Excellent listener and clear communicator: Present in calls and thoughtful in messages - Customer-centric: Act with the best interest of the customer in mind - Problem Solving: Identify, diagnose, and resolve production issues quickly - Collaboration-Driven: Thrive in a cross-functional team environment - Autonomous/ Entrepreneurial: Proactively seek out and own solutions Interview Process - Introductory Video Interview and TA Discovery Call - Technical round: A ~60 minute technical interview with one of the Hiring team - Soft skills round: A ~60 minute interview with the Hiring manager - Offer + reference interviews: Non-binding offer followed by reference checks Benefits - Humility and kindness: A culture of not taking ourselves too seriously - Flexibility: Work from home and remote work options - Financial benefits: Competitive market salaries and generous paid time off - Personal growth: Responsibility and autonomy with training programmes

• Identify and prospect new corporate catering opportunities through LinkedIn, email outreach and other sales channels. • Build and maintain prospect lists using tools such as LinkedIn, Apollo or similar platforms. • Develop personalised outreach that feels authentic and relationship-driven rather than generic. • Respond promptly to inbound catering enquiries and convert them into catering bookings. • Manage the customer journey from initial enquiry through to post-order follow-up. • Build strong, long-term relationships with office managers, executive assistants, personal assistants and workplace coordinators. • Proactively check in with existing customers to encourage repeat business and strengthen customer loyalty. • Follow up after each catering order to gather feedback and ensure an outstanding customer experience. • Handle customer enquiries relating to catering options, dietary requirements, allergies, invoices and general information. • Resolve customer concerns and coordinate solutions for delivery or order-related issues. • Maintain accurate customer records, notes and activity within the CRM. • Segment customers and develop ongoing engagement strategies for high-value accounts. • Work closely with internal teams to ensure orders are fulfilled smoothly. • Collaborate with your manager to refine outreach messaging, sales strategies and customer engagement processes. • Use AI tools to improve productivity while ensuring all customer communication remains personalised and high quality.

Role Description This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, SMB, within our Customer Experience team. In this role, you will act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery. - Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership. - Set and achieve regular operational reviews. - Educate clients on product functionality. - Support clients with any questions that might arise. - Collaborate with Sales to align on customer expectations. - Monitor account health to proactively prevent churn and manage escalations. - Identify valuable upselling and cross-selling opportunities. - Share direct customer feedback to continually improve team processes. Qualifications - Demonstrated experience as a Customer Success Manager. - Fluent written and spoken English, and well-structured communication skills in speaking & writing. Requirements - High-Volume Adaptability & Resilience: Maintains steady, high-quality execution across a large book of business (50+ accounts). - Accountability & Autonomy: Independently owns churn mitigation and core SMB success motions end-to-end. - Commercial Impact & Expansion Execution: Drives reliable business outcomes by surfacing qualified expansion and cross-sell opportunities. - Proactive Problem Solving: Runs standard playbooks with strong operational rigor. - Cross-Functional Communication & Collaboration: Delivers timely, clear customer and internal communications. - Operational Innovation & AI Adoption: Maximizes daily throughput and efficiency by adopting approved automation and AI tools. - Data & System Hygiene: Demonstrates strong fundamentals across the entire SMB lifecycle. - Customer Trust & Emotional Intelligence: Builds deep trust as a consistent, dependable advisor. - Leadership & Knowledge Sharing: Contributes visibly to team culture through active knowledge sharing. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.