Title; Care Transition Coordinator Location: US-AL-HUNTSVILLE ID;2026-192273 Line of Business;Adoration Health Position Type;Full-Time Job Description: Our Company Adoration Health Overview The Care Transition Coordinator (CTC) plays a pivotal role in facilitating seamless transitions for patients from healthcare facilities to home health or hospice care. This position is responsible for evaluating patient eligibility, coordinating care plans, and ensuring all services—including ancillary needs such as DME and infusion—are arranged in alignment with agency protocols and patient needs. The CTC serves as a liaison between the agency, referral sources, and healthcare providers, ensuring timely communication, documentation, and patient education. By executing strategic outreach plans and managing sales-related administrative functions, the CTC supports market growth, maintains compliance with financial stewardship, and enhances patient satisfaction through personalized, informed care transitions. Office location: Huntsville, AL Coverage territory: Weekend Central and N Alabama coverage (remote), Mon+Fri Hunstville, Athens, and surrounding markets (in-person) Schedule: Full-Time Fri-Mon (hybrid) Responsibilities • Achieve monthly personal production goals and Medicare-certified (MC) admission targets for assigned locations. Manage sales and marketing expenses to ensure financial stewardship and return on investment. • Implement weekly, monthly, and quarterly strategies to increase market share within assigned facilities. • Evaluate patients and physician orders for home care eligibility in accordance with Right of Choice guidelines. • Conduct face-to-face patient transitions to provide agency education and identify the primary care physician responsible for the plan of care. • Present identified patient needs to the Executive Director to obtain branch approval and acceptance. Complete Care Transition Coordinator (CTC) encounter documentation in Home Care Home Base. • Upon patient acceptance, coordinate transfer orders and ancillary services (e.g., DME, infusion). Educate patients on home care or hospice orders and related services received from the referral source. • Ensure all patient needs identified by the referral source are documented and addressed by the agency upon acceptance. • Collaborate with the Executive Director and Clinical Director to promote growth by aligning team efforts with the needs and expectations of referral sources and patients. • Perform sales administration duties including BOA expense entry, adherence to BOA policies and procedures, payroll timesheet submission, participation in weekly 3LS meetings, submission of PTO requests, and attendance at required sales calls and company-provided in-services. Maintain timely communication via phone and email. • Educate patients on the importance of post-discharge physician appointments, obtaining necessary prescriptions prior to discharge, and understanding medication regimens, pharmacy use, and delivery methods. • Act as liaison between the agency and healthcare providers for newly referred patients and existing patients transferred to hospitals from home health services. • Notify discharge planning of active patients transferred from home health to a facility. Coordinate resumption of care with patients prior to discharge when applicable orders are obtained. • Provide follow-up feedback to the case management team on readmission status and non-admitdecisions based on agency-provided information. • Maintain patient confidentiality in accordance with applicable laws and agency policies. • Demonstrate knowledge of agency services, competitive advantages, specialty programs, and Medicare guidelines. Educate medical professionals using appropriate tools and literature. Qualifications • Required: Minimum of one (1) year of experience in home health or hospital-based case management. • Preferred: One (1) to three (3) years of experience in medical marketing or healthcare business development. • Current and active licensure in the state of practice as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker (SW), or Physical Therapist (PT) is required. • Respiratory Therapist (RT) certification and/or completion of a technical clinical program demonstrating strong clinical knowledge is preferred. • Must possess a valid driver’s license, reliable transportation, and current auto insurance. • Demonstrated understanding of home health eligibility criteria and Medicare/insurance coverage guidelines is required. About our Line of Business Adoration Health, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company.

• Manage a portfolio of up to the equivalent of 15 clients. • Take full ownership of assigned accounts from client onboarding through ongoing campaign management. • Conduct client onboarding to understand business goals, target audience, brand positioning, tone of voice, and marketing objectives. • Serve as the primary point of contact for assigned clients. • Build and maintain long-term client relationships. • Conduct monthly client meetings to present campaign performance and recommendations. • Proactively identify campaign opportunities, issues and recommend solutions • Develop paid advertising strategies aligned with client objectives. • Plan, create, launch, and manage paid advertising campaigns. • Manage campaign budgets efficiently while meeting performance goals. • Implement audience targeting, segmentation, and retargeting strategies. • Ensure campaigns are delivered on schedule. • Monitor campaign performance using key advertising metrics. • Analyse campaign data to identify trends and opportunities. • Optimise targeting, bidding, scheduling, creatives, and budgets to improve results. • Prepare and present performance reports with actionable recommendations. • Create high-performing ad creatives in Canva using existing brand assets and internal creative guidelines. • Write engaging advertising copy. • Ensure all content aligns with each client's brand identity and Australian English standards. • Ensure campaigns comply with advertising platform policies. • Resolve ad approval or policy-related issues. • Maintain accuracy and consistency across all advertising materials. • Work closely with the digital ads team and internal marketing team • Participate in team meetings and collaborate through ClickUp and Slack. • Maintain timely communication with internal stakeholders during working hours

Title: Records Retrieval Specialist Location:Remote, SC Job Description: Become a part of our caring community The Medical Records Retrieval Specialist conducts quality assurance audits of medical records and ICD‑9/10 diagnosis codes submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies. This is a remote role with field‑based responsibility, requiring travel to provider offices to retrieve, review, and validate medical records on‑site in or around the Sumter, SC area and surrounding counties, reporting directly to the Risk Adjustment Supervisor. The Medical Records Retrieval Specialist performs moderately complex administrative and operational tasks in a remote and field‑based, structured environment, with a focus on accuracy, compliance, and efficiency. Use your skills to make an impact Scheduled Hours: - The normal business hours for this position are Monday - Friday from 8:00 am - 4:30 pm EST. - Occasional schedule flexibility may be required to support business needs. What You'll Do: - Collect medical records and conduct research to ensure accuracy of member information and obtain provider signatures. - Upload verified documents to Cotiviti centralized repository within 24-hour time frame. - Follow state and federal regulations as well as internal policies and guidelines while retrieving medical records. - Interpret and apply departmental procedures to complete assignments with accuracy and efficiency. - Use a laptop computer and a portable scanner and encrypted flash drive to retrieve medical records which will be uploaded into a database. - Conduct a high volume of calls to physician offices by phone and email to efficiently meet all deadlines. - Maintain strict confidentiality and safeguard protected health information (PHI) in compliance with HIPAA guidelines. - Independently manage workload within defined service level expectations. Travel Requirements: - Reside within South Carolina. - MUST be able to travel and occasionally stay overnight up to 60% of the time at peak season, as needed. - Must have reliable car transportation. Required Qualifications - 1 or more years of customer service experience. - 1 or more years with medical records. - Use Microsoft Teams and Outlook daily to coordinate meetings, manage calendars, and communicate with supervisor and peers. - Experience handling a high volume of tasks and follow up and maintaining a high standard of professional conduct. - Experience articulating information to internal peers and external partners. - Knowledge or experience in a health care environment/managed care (provider office, billing, coding, release of information, etc.) - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications - Associate's degree or higher in a related field. - Knowledge or experience in health care environment/managed care. - Knowledge of ICD-9/10 codes. - Knowledge of medical terminology. - Experience and comfort with EMR systems. Additional Information Work at Home Guidance To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular and microwave connection can be used only if approved by leadership - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Interview Format As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. - If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. - If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

• Handle tasks related to Accounting and Finance • Understand Credit/loan funding processes in Bank/NBFCs • Learn quickly and adapt to various tasks • Flexibly manage Ad Hoc activities and shifting priorities • Accommodate various shifts based on business requirements