BrightSpring Health Services

Title: Family Care Specialist Bilingual Location: US-AZ-MESA Work Type: Hybrid, Full Time Job ID: 2026-190338 Job Description: We are seeking a driven and relationship focused Family Care Specialist who is passionate about recruiting and supporting foster families while making a meaningful impact in the lives of children in care. This role is ideal for someone who thrives in both outreach and connection building, and who is motivated by helping identify and prepare families to provide safe, stable, and nurturing homes for youth. The Licensing Specialist plays a key role in building strong foster parent pipelines through community engagement, targeted recruitment strategies, and ongoing relationship management. From initial outreach to final licensure, this role guides prospective families through the process with care, clarity, and a focus on ensuring each home is prepared to meet the unique needs of children impacted by trauma. In this role, you will develop recruitment strategies, engage with community partners, and support families through the SAFE home study and licensing process. You will also collaborate closely with internal teams to ensure successful placements and ongoing foster parent support, always prioritizing stability and positive outcomes for youth. We are looking for someone who is proactive, engaging, and purpose driven someone who can build trust quickly, communicate effectively, and remain committed to strengthening the network of families who open their homes to children in need. Responsibilities The following list does not include whole Job Description We are seeking candidates who are passionate about connecting children and youth to safe homes - and are highly adaptive, possess excellent communication skills, and manage their responsibilities well. - The primary role is to assist with the evaluation of potential foster and adoptive homes for study and training. - Provide ongoing monitoring, supervision, and support to licensed or certified families, and more. - This position is hybrid (work from home, office, and field work). Qualifications The following list does not include all of the job requirements - Bachelor's level degree in a related human services field, or two year of post-secondary education with two years of related work experience or any combination of experience, training, and education, equivalent to a minimum of five years - Must have the desire to provide ongoing support to foster homes for children with special needs - Working knowledge in developmental disabilities and early childhood development - Attend required foster care pre-service training - Bilingual English/Spanish preferred - Maintain flexibility in working hours that allows for early morning, after hour, and weekend appointments to accommodate foster family schedules, emergency placements, and more - Must maintain a Level One Fingerprint Clearance Card from the State of Arizona - Maintain a clear record through Adult and Child Safety Central Registry of any reports of abuse and neglect - Must have reliable transportation, maintain current vehicle registration and insurance, as well as a valid driver's license - Negative pre-employment and random drug tests are required About our Line of Business StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. Salary Range USD $17.00 - $20.00 / Hour

Role Description At All Ways Caring HomeCare our Caregivers play a crucial role in providing individualized care that suits the needs of each client in the comfort of their homes. It is our goal to identify individuals who are compassionate, a #DifferenceMaker, and want to feel awesome about their job every day. Responsibilities align with the needs of our clients in assisting with daily activities to include, but not limited to the following: - Meal preparation - Housekeeping - Companionship - Personal hygiene care - Transportation assistance - Other light duties as assigned Qualifications - Eighteen years of age or older with valid driver’s license - Valid driver’s license and reliable transportation - Minimum of six (6) months of caregiving experience (professional or familial, including care for a family member) - Effective verbal and written communication - Current CPR certification (or ability to obtain prior to start date) - Capable of working responsibly with confidential information - Accountable, reliable, and ability to work independently with good judgement - Successful completion of pre-employment background check Benefits - Flexible work schedules close to home - Competitive pay with daily pay options available - Benefits, Supplemental Plans, EAP, and 401K participation - Bonus Opportunities - Career growth and development opportunities - Tuition reimbursement and campus partnerships - Great company culture Company Description All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. - Personal care and homemaking programs - Professional nursing - Older adult care management - Alzheimer’s/dementia care - Respite care - Other programs For more information, please visit www.allwayscaring.com . Follow us on Facebook and LinkedIn . Salary Range USD $15.00 - $16.00 / Hour

Role Description The Vice President of PBM and Payor Contracting is a senior leadership role responsible for developing, leading, and executing the Company’s contracting strategy with Pharmacy Benefit Managers (PBMs), health plans, and other third-party payors. This position will drive revenue and market access by securing advantageous contract terms, managing key relationships, and leading a high-performing team. - Develops and implements a comprehensive payor and PBM contracting strategy that aligns with the Company’s overall strategic goals, financial objectives, and market access priorities. - Leads or directs the negotiation and execution of contracts with national and regional PBMs, managed care organizations (MCOs), health insurance plans, and other payors to ensure optimal reimbursement rates, favorable formulary positioning for the Company’s preferred formulary, and viable terms. - Builds, maintains, and strengthens long-term strategic relationships with key executives and decision-makers within payor organizations, PBMs, and trade associations. - Oversees the financial analysis and modeling of proposed contracts to evaluate their impact on revenue and profitability. Oversees tracking of contractual performance to contractual guarantees. - Makes data-driven recommendations to the executive team. Utilizes data to enforce compliance with contractual terms with PBMs, payors, and the like. - Stays abreast of industry trends, competitor activities, legislative changes, and shifts in the payor landscape to proactively identify risks and opportunities. - Works closely with internal departments, including Sales, Marketing, Finance, Legal, and Operations to ensure contracting strategies are integrated and supported throughout the organization. - Leads, mentors, and develops the contract and market access team. Fosters a culture of accountability, performance, and continuous improvement. - Monitors the performance of existing contracts to ensure compliance with all terms and conditions. Leads renegotiation efforts as needed to address performance issues or changing market dynamics. - Prepares and presents regular updates to the executive leadership team on contracting activities, market trends, and performance metrics. Qualifications - Bachelor’s degree in pharmacy, Business Administration, Healthcare Administration, Finance, or a related field. - Minimum of 10-15 years of progressive experience in the healthcare industry, with at least 8 – 10 years focused directly on PBM and payor contracting. - Extensive experience negotiating complex, high-value contracts with major national PBMs and health plans. - Proven experience in a senior leadership role, with demonstrated ability to manage and develop a team. - Experience in long term care, hospice, infusion, and/or specialty a plus. - Deep knowledge of drug pricing, reimbursement methodologies, rebate structures, and formulary access. - Exceptional negotiation, influencing, and persuasion skills desired. - Superior strategic thinking and business acumen desired. - Strong analytical skills and proficiency in financial modeling and contract analysis desired. - Excellent written and verbal communication skills, with the ability to present complex information clearly to a variety of audiences desired. - Proven ability to build and maintain strong professional relationships desired. - Decisive and results-oriented leadership style desired. - Ability to thrive in a fast-paced dynamic environment desired. Requirements - Percentage of Travel: 25-75% - Travel as needed (estimated 25 – 30%) for negotiations and relationship management. - Driving Position: No. - To perform this role will require frequently sitting and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs. Company Description PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.

Role Description The Financial Clearance Center (FCC) Specialist contacts insurance companies, branch operations, and patients to ensure accurate patient demographic and insurance information including insurance verification/benefits/authorizations, and the status of a used/remaining benefits. - Verifies eligibility and insurance benefits including but not limited to: - Confirming the status of used/remaining benefits using electronic and telephonic resources. - Communicating and identifying insurance plan to billing manager for system updates. - Obtains pre-certification, authorizations, and referrals to ensure managed care compliance for necessary services. - Fulfills notification requirements. - Partners and maintains working relationship with various departments throughout the organization, including Business HUB, Clinical Coordinators, and Branch Operations. - Provides patient education as needed on various topics including patient rights, regulatory requirements, and financial policies. - Prepares oral/written communications including periodic status updates. - Maintains documentation and notes in computer system regarding all conversations with patients, insurance company representatives, and pre-certification. - Supports BrightSpring Health’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, and other laws applicable to BrightSpring Health’s business practices. - Completes all required training, maintains active working knowledge of BrightSpring Health’s Code of ethics (LEGACY), and immediately follows reporting procedures related to compliance, incidents, HIPAA, and adheres to confidentiality obligations. - Maintains effective communication strategies and style with patients, insurance companies both verbally and in writing to ensure a positive overall internal/external customer service experience. Qualifications - HR Diploma/GED required; Preferred Associates Degree or BS/BA from accredited college. - 2+ years of experience in a role that interfaces with commercial or government insurance payers to verify medical coverage or to perform billing, collections or follow up activities on covered charges for patients. - Medical billing certificate/ medical insurance specialty certificate preferred. - Strong analytical skills to process admissions accurately and timely. - Demonstrated ability to navigate Web Based programs and Microsoft Office/including Excel. - Demonstrated ability to communicate effectively and to simplify complex information to all stakeholders in verbal and written form. - Ability and willingness to work cohesively in a team environment locally and across other departments and locations. - Demonstrate patience with a strong attention to detail. - Demonstrated ability to apply critical thinking skills, creativity, and a commitment to ensure that we meet the needs of stakeholders and patients. - Minimal travel, rarely or as needed. Company Description Rehab in Motion, an affiliate of Rehab Without Walls, is devoted to elevating the physical and emotional wellbeing of older adults through physical, occupational and speech therapies. Our team’s holistic approach integrates mindfulness-based interventions to address trauma, fostering increased independence, strength, and fall prevention. At Rehab in Motion, our tailored physical therapy and fun-filled exercise classes embrace the unique culture of every retirement or assisted living community we serve, because staying active and independent should be as enjoyable as it is beneficial. Our team excels in trauma-informed care, fostering a nurturing and empathetic environment for all clients. This approach ensures that each individual receives comprehensive care, incorporating support, evidence-based interventions, and an overall improved quality of life, leading to more favorable outcomes. For more information, please visit www.rehabwithoutwalls.com/rehab-in-motion . Follow us on Facebook and LinkedIn . Salary Range USD $15.00 / Hour

Title: Director Of Business Development / Behavioral Health & IDD Location: US-OR-PORTLAND | US-WA-SEATTLE Remote - OR & WA ID 2025-179113 Line of Business Pharmacy Alternatives Position Type Full-Time Pay Min USD $80,000.00/Yr. Pay Max USD $120,000.00/Yr. Job Description: Our Company Pharmacy Alternatives Overview Accelerate your career! We apply innovative solutions that improve patient outcomes through some of the industry's best and brightest business professionals, innovators and clinicians. Right now, we have an exciting opportunity for you to join our team as a Business Development Director with PharMerica's Behavioral Health and Individuals with Developmental Disabilities (IDD) Division. The ideal candidate will have B2B sales and Behavioral Health and Individuals with Developmental Disabilities (IDD) Care experience, with industry knowledge, and the ability to effectively communicate with Executive Level persons. Remote; MUST reside within the territory Territory: OR & WASchedule: Monday-Friday, 8:00am-5:00pm, weekends as needed60-70% Travel We offer: Flexible schedules Competitive pay Health, dental, vision and life insurance benefits Company paid STD and LTD Employee Discount Program 401k Results Driven (unlimited) Time Off Tuition reimbursement Commission Plan If your passion is service excellence and top-quality care, come join our team and and make an impact. Apply today! Responsibilities - Works with RVP of Sales in evaluating and qualifying new business opportunities as to profitability and strategic impact on the pharmacy and the region in order to achieve annual revenue goal - Works with RVP of Sales in identifying business opportunities through sales calls, referrals, targeting reports and CRM and in communicating (verbally and in writing) with IDD agencies and behavioral health organizations to assess market needs - Works with RVP of Sales in finalizing contracting, coordinating startup of new account and transitioning account services to pharmacy operations, upon obtaining service commitment from client - Works with RVP of Sales to utilize marketing segmentation information in developing strategic territory plans and executes those plans to budget time effectively and target high potential prospective customers - Works with RVP of Sales ,local Pharmacy Director and Account Manager to maintain and strengthen customer relationships by providing ongoing support and value to customers through products and services - Responsible for customizing IDD and BH presentations and proposals to meet the customers needs - Director of Business Development is responsible for attaining quarterly and annual total bed and revenue goals - Communicates with other pharmacy team members (Pharmacy Consultant, and pharmacy staff) to uncover leads and resolve customer service concerns - Completes sales, reporting, and contracting for new business and other administrative procedures as determined by the RVP of Sales in a timely and accurate manner - Successfully completes all components of sales training and implements sales process and procedures, such as pre-call planning, into everyday practice - Participates in local, state and national industry trade shows as required to grow area of responsibility - Performs other tasks as assigned - Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - The requirements listed above are representative of the knowledge, skill, and/or ability required - Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualifications - Must have a Bachelor's Degree or equivalent experience - Experience selling healthcare services to IDD agencies and behavioral health facilities is preferred - Three or more years of prior sales experience background required in healthcare sales, medical equipment sales, consumer products and services/solutions sales experience a plus - Experience selling and negotiating contracts for products and services a plus - Proficient computer skills in MS Office Suite including: MS Word, MS Excel, MS PowerPoint, and MS Outlook, Hubspot and CRM. - Must have valid driver's license and willing to travel 75%. - Must be results orientated, adaptable, product/service knowledgeable, organized, and have good oral communication skills About our Line of Business Pharmacy Alternatives, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives. Salary Range USD $80,000.00 - $120,000.00 / Year

Role Description The Account Executive at Abode Care Partners is responsible for driving strategic growth and expanding the organization’s presence across senior living communities, skilled nursing facilities, and continuing care retirement communities (CCRCs). This role focuses on identifying new market opportunities, developing and managing high-value partnerships, and positioning Abode as a preferred provider of value-based primary care services for older adults. Blending strategic sales, relationship management, and market development, the Account Executive leads efforts to engage prospective partners, navigate complex sales cycles, and convert opportunities into long-term, sustainable partnerships. The role requires a deep understanding of the post-acute and senior living landscape, as well as the ability to align Abode’s clinical model with the operational and financial goals of its partners. Working closely with senior leadership, community relations, and patient engagement teams, the Account Executive ensures a seamless onboarding experience for new partners and supports ongoing relationship success. This includes maintaining strong partner satisfaction, identifying opportunities for growth within existing accounts, and contributing to overall market strategy and performance. The current territory of this role encompasses the following Central markets/state geographies: TN, VA, NC (Nashville, Memphis, Knoxville, VA/NC expansion) Responsibilities - Analyze market data to develop and implement community- and territory-specific go-to-market strategies - Identify, evaluate, and pursue new business opportunities through sales calls, referrals, CRM targeting reports, and direct engagement with senior living communities and parent company operators - Present Abode’s value-based care and healthcare services model with clarity and enthusiasm to diverse audiences - Finalize contracts, coordinate new account startups, and transition account services to operations after client commitment - Develop strategic territory plans and execute them to maximize efficiency and revenue growth - Achieve and exceed quarterly and annual sales, bed, and census growth goals - Build and maintain strong, lasting relationships with key stakeholders, from C-suite executives to community teams, referral sources, and industry partners - Customize presentations and proposals to meet the unique needs of each community/facility - Maintain accurate tracking and reporting of activity, referrals, and metrics in Salesforce and other CRM systems - Collaborate internally with sales and clinical operations to ensure smooth onboarding, exceptional service, and high community satisfaction - Monitor market trends, competitor activity, and client needs to inform strategic decision-making - Coordinate with internal teams to uncover leads, resolve client concerns, and deliver ongoing value - Represent Abode Care Partners at local, state, and national trade shows as needed Qualifications - Bachelor’s degree or equivalent experience - Minimum 3 years of healthcare sales experience, including senior living and skilled nursing preferred - Experience negotiating contracts and selling healthcare services or solutions is preferred - Valid driver’s license; travel as required - Salesforce and CRM experience preferred - Strong sales, communication, negotiation, and presentation skills - Excellent analytical and critical thinking skills to interpret market data and implement strategy - Ability to prioritize tasks, take initiative, and support multiple stakeholders effectively - Proficiency in Microsoft Office Suite, including Excel, Outlook, and PowerPoint - Experience with CRM and sales management tools preferred - Self-motivated, organized, and capable of working independently and collaboratively - High professionalism and empathy for older adult populations Salary Range USD $75,000.00 - $85,000.00 / Year

Role Description As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments. - Partners with providers to ensure daily appointments meet Care Path requirements and RVU production goals. - Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. - Responsible for schedule adjustments or cancellations upon request from providers or patient/caregiver/facility. - Coordinate translation services as needed to ensure clear communication with patients. - Ensure all active patients have a future scheduled appointment, in alignment with ACP’s care model. - Utilize and analyze scheduling reports/dashboard to identify scheduling gaps, new admissions, or discharges. - Proactively outreach to Regional Administrator to discuss provider assignments and panel size. - Maintain updates to accounts by AC. - Initiate contact to newly registered patients to welcome them to ACP and schedule their initial appointment. - Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and proactive outreach to ensure care path compliance. - Triages inbound calls to Scheduling queue, as well as overflow from Nursing. - Conduct tasks in a collaborative, friendly, and empathetic way when handling patients, providers, and co-workers. - Maintain demographics in digital client records, including key contacts such as the POA or legal guardian. - Monitor and distribute inbound faxes to the appropriate team. - Strive to de-escalate situations involving dissatisfied customers, offering patient assistance and support. - Document and work together with Regional Administrator to resolve any issues. - Generate access to patient portal. - Collaborate with leadership to implement strategic administrative improvements. - Help organize and facilitate workflow to ensure a productive workplace. Qualifications - High school diploma/GED required; Associate degree or some college preferred. - Prefer two or more years of geriatric clinical experience. - Medical Assistant certification preferred, but not required. - Demonstrates effective and professional interpersonal, verbal, and written communication skills. - Strong assessment skills. - Able to work independently and as part of a team. - Organized and able to function under minimal supervision. Salary Range USD $17.00 - $20.00 / Hour

Role Description The Talent & Workforce Strategy Partner serves as the enterprise level talent strategist for one or more large, complex Lines of Business within BrightSpring’s diverse $14B portfolio. This role develops and executes multi-year (3 year) workforce strategies that directly influence operational performance, workforce stability, talent availability, and leadership pipeline strength. - Own measurable workforce outcomes, lead enterprise-wide talent programs, and ensure competitive positioning in national labor markets. - Act as the strategic advisor to executive leadership, blending market intelligence, workforce analytics, organizational design, and talent systems optimization. - Lead large-scale programs, cross-functional workstreams, and strategic initiatives that shape the enterprise talent ecosystem. - Partner closely with HR Operations, Enterprise OD, and Talent Acquisition teams. Responsibilities - Enterprise Talent Strategy & Market Leadership: - Serve as the enterprise talent strategist for assigned Lines of Business. - Develop 1‑, 2‑, and 3‑year workforce strategies aligned to business needs, labor market dynamics, and competitive intelligence. - Lead labor market intelligence efforts by assessing competitive talent dynamics, skill supply and demand, and industry hiring trends. - Identify target talent populations and sourcing markets to support strategic workforce planning. - Own measurable outcomes, including workforce stability, retention, time‑to‑fill, and leadership pipeline readiness. - Provide predictive labor insights for future business expansion, shifting operational models, or strategic initiatives. - Ensure roles are competitively positioned to attract high‑quality talent across diverse markets. - Workforce Planning, Organizational Architecture & Succession: - Lead enterprise workforce planning processes that align with growth, operational demands, and labor supply realities. - Design workforce models and organizational structures that improve operational continuity and cost efficiency. - Lead enterprise succession planning and pipeline development with direct accountability for 3‑year readiness. - Track and ensure completion of actions identified during reviews to strengthen leadership depth. - Identify and communicate trends, risks, and gaps in workforce capability. - Talent Systems Ownership & Process Modernization: - Lead design and optimization of scalable, enterprise-level people processes across the employee lifecycle. - Translate business needs into sustainable, technology‑enabled processes that improve workforce health and operational reliability. - Partner with HRIS, HR Operations, TA, OD, and Analytics to drive system adoption and measurable process improvement. - Identify process friction points and lead redesign efforts that enhance employee experience and stability. - Operate in close partnership with the enterprise OD function, leveraging enterprise frameworks while tailoring solutions to meet line of business needs. - Leadership Partnership & Executive Consulting: - Serve as strategic workforce advisor to senior and executive leaders (SVPs, EVPs, Presidents). - Provide guidance on workforce architecture, organizational design, labor models, and talent-related decisions. - Offer data-driven recommendations that strengthen team effectiveness and advance leadership readiness. - Influence leaders to adopt proactive, future-oriented workforce strategies. - Employee Lifecycle Optimization & Engagement Strategy: - Own workforce health metrics, including turnover, engagement, and lifecycle performance indicators. - Partner with HR and operations to design targeted strategies that improve retention and engagement. - Lead initiatives aimed at improving onboarding, early tenure retention, and lifecycle consistency. - Translate organizational engagement insights into actionable plans and measurable improvements. - Enterprise Program Leadership (No Direct Reports): - Lead cross-functional talent initiatives (succession, workforce planning, lifecycle redesign, talent analytics). - Manage enterprise program governance, timelines, stakeholder alignment, and executive updates. - Ensure program outcomes are achieved and adopted consistently across assigned LOBs. - Serve as a primary integrator across HRBP, TA, Compensation, HR Ops, and operational leadership. Qualifications - Bachelor’s degree in HR, Business, Organizational Development, or related field (or equivalent experience). - Significant experience in Talent Management, Workforce Strategy, Organizational Effectiveness, or People Operations. - Demonstrated success advising senior leaders and driving enterprise-level workforce initiatives. - Experience leveraging analytics to inform strategic decisions and drive measurable talent outcomes. - Advanced business acumen and demonstrated understanding of complex, multi-industry workforce environments. - Ability to influence senior leaders without direct authority. - Strong program leadership capability across multiple stakeholders and competing priorities. - Strategic, systems-oriented thinker with ability to translate insights into multi-year plans. - Exceptional communication, facilitation, and executive presentation skills. - High judgment, confidentiality, and professional maturity. - Travel to business sites and field operations as required.

Role Description We are seeking a Senior Global Process Engineer to lead the design, execution, and continuous improvement of end-to-end business processes across multiple Lines of Business (LOBs), including pharmacy, provider, and corporate functions. This is a hands-on, execution-oriented role focused on translating strategy into operationally sound, scalable, and measurable processes. You will partner closely with business, product, IT, data, and AI teams to improve how work gets done—driving efficiency, quality, compliance, and value realization in highly complex, regulated healthcare environments. The role requires strong analytical skills, disciplined process improvement methods, and the ability to lead change across organizational boundaries. Responsibilities - Global Process Design & Optimization - Lead analysis and improvement of end-to-end processes spanning multiple LOBs, ensuring alignment across pharmacy, provider, and corporate workflows. - Conduct deep current-state (as-is) process analysis to identify inefficiencies, defects, bottlenecks, and variation. - Design and implement future-state (to-be) processes that improve efficiency, quality, scalability, and user experience. - Standardize and harmonize processes where appropriate, while respecting LOB-specific requirements. - Execution & Change Delivery - Own the execution of process improvement initiatives from concept through implementation and stabilization. - Partner with IT, product, and engineering teams to ensure process designs are supported by systems, data, and automation. - Translate process changes into actionable implementation plans, work instructions, and operational guidance. - Support rollout, adoption, and change management for new or improved processes. - Cross-Functional & Cross-LOB Collaboration - Facilitate cross-LOB working sessions to resolve process conflicts, dependencies, and handoffs. - Build strong relationships with operational leaders to drive alignment and sustained adoption. - Act as a trusted advisor on process improvement best practices. - Measurement, KPIs & Value Realization - Define/optimize and track process KPIs and performance metrics (cycle time, cost, quality, throughput, compliance). - Establish baseline measurements and quantify improvement benefits. - Track and report value realization tied to process initiatives. - Use data and insights to drive continuous improvement and prioritization decisions. - Continuous Improvement & Operational Excellence - Apply Lean, Six Sigma, and continuous improvement methodologies to drive measurable outcomes. - Lead root-cause analysis and structured problem-solving efforts. - Support development of repeatable process improvement patterns, tools, and standards. - Contribute to enterprise operational excellence and transformation initiatives. Qualifications - 10+ years of professional experience, with a strong focus on process engineering, operational improvement, or business transformation. - Proven experience leading complex, cross-functional process initiatives. - Strong execution skills with the ability to take process designs from analysis through implementation. - Experience working across multiple business units or functional domains. - Excellent facilitation, communication, and stakeholder management skills. - Strong analytical mindset with the ability to use data to drive decisions. Preferred Qualifications - Experience in healthcare environments, including pharmacy, provider, payer, or corporate healthcare functions. - Experience supporting processes enabled by IT systems, data platforms, or AI-driven solutions. - Six Sigma certification (Green Belt or Black Belt preferred). - Familiarity with Agile delivery models and collaboration with product and engineering teams. - Experience operating in regulated or compliance-driven environments. Success Metrics - Measurable improvements in process efficiency, quality, and consistency across LOBs. - Successful execution and adoption of redesigned processes. - Clear visibility into process performance and value realization. - High stakeholder satisfaction and trust across pharmacy, provider, and corporate teams. - Sustainable continuous improvement practices embedded into operations. Benefits - Drive meaningful end-to-end process improvement across a complex healthcare ecosystem. - Work at the intersection of operations, technology, data, and AI. - Influence how work is done across pharmacy, provider, and corporate functions. - Be part of a mission-driven organization focused on quality, outcomes, and operational excellence.

Role Description The Regional Director of Nursing is responsible for daily and strategic management of those branches within his/her designated region. Responsibilities include but are not limited to: - Nursing operations - Education and competency - Staffing and scheduling - Labor costs - Clinical care - Quality improvement The Regional Director of Nursing collaborates with the Director of Clinical Services for Nursing, the Pharmacy Directors, and the Regional Director of Operations in the designated region. Flexibility to travel within the region as needed to provide nursing program support and supervision, at a minimum, visiting each location once a quarter. (Travel 30-50%) Territory Coverage: Anchorage, Portland, SLC, Oxnard, Denver, Tucson, Prescott, Phoenix, Kansas City and Bentonville. - Oversees and manages the nursing departments in the region to ensure the delivery of high-quality patient care. - Ensures that nursing services are provided to patients in a professional and appropriate manner and in compliance with company policies and procedures, state and federal regulatory requirements, and accepted clinical standards. - Provides leadership and guidance to nursing staff in collaboration with the Director of Clinical Services – Nursing and the Director of Pharmacy Operations. - Collaborates with nurse managers to optimize workflow and streamline processes. - May require knowledge of nursing regulations in more than one state, including ongoing updates and new regulations. - Oversees patient care coordination with the pharmacy staff and with outside nursing agencies as indicated. - Participates in the branch Performance Improvement Program (PIP), assuring that local metrics include nursing performance improvement initiatives. - Monitors performance improvement activities and compliance to policies and procedures by performing regular branch and chart audits. - Fosters a culture of continuous quality improvement and patient satisfaction with nursing services. - Responsible for the hiring, coaching, performance appraisal, supervision, and discipline of the nurse managers in the region. - Oversees hiring, competency development, continuing education, performance appraisal, supervision, and discipline of nursing staff within the region. - Ensures the availability of nursing care for the region during normal business hours and after hours by utilizing on-call nurses. - Oversees the on-call schedule for their region. - Analyzes key performance indicators (KPIs) and clinical outcomes to identify trends and areas for improvement. - Supports sales staff in growing new business by accompanying them on sales calls to discuss clinical services and programs. - Contributes to the development of marketing tools and programs, marketing documentation, and clinical programs. - Develops and presents in-services to referral sources as needed. Qualifications - Graduate of an accredited school of nursing; Bachelor of Science in Nursing. - Valid nursing license in state(s) of practice. - Valid driver’s license and evidence of automobile insurance. - Three to five (3-5) years of experience in nursing management. - Three to five (3-5) years recent experience in infusion, preferably in the home. - Current BCLS. - Excellent leadership, communication, and interpersonal skills. - Effective verbal and written communication skills. - Proficiency in data analysis and reporting. - Flexibility to travel within the region as needed to provide nursing program support and supervision. Salary Range USD $145,000.00 - $155,000.00 / Year