Role Description The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Responsibilities include: - Obtaining and verifying necessary demographic and insurance information. - Registering patients and entering data into the scheduling system. - Working in a call center type environment and meeting individual quality metrics. - Practicing the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience. Qualifications - Degrees: High School, Cert, GED, Trn, Exper. - Complete and pass the Patient Access training course. - Ability to work in a high volume, fast-paced work environment. - Ability to perform basic mathematical calculations. - Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. - Desired: Basic knowledge of medical and insurance terminology. - Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. - Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. - Bilingual English, Spanish/Creole preferred. Requirements - Minimum Required Experience: Less than 1 year. Benefits - Career growth and development opportunities, with clear pathways and ongoing support. - Comprehensive health and wellness resources that go beyond traditional benefits. - A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs. - Tuition reimbursement to support continued learning and advancement. - And so much more.

Role Description ¿Eres enfermero/a? ¿Te sientes motivado por la calidad y la seguridad del paciente? ¿Te interesa una jornada que facilite la conciliación entre la vida laboral y familiar? Estamos ampliando nuestro equipo de enfermería. Tu misión será ayudar a los pacientes con diferentes patologías, realizando educación sanitaria para el manejo de su día a día, promoviendo la motivación al cambio de hábitos de vida saludables. Qué harás en tu día a día: - Realizar encuestas sobre salud para recopilar datos útiles acerca del estado de salud y bienestar de los encuestados. - Comprender la salud en general, los factores que repercuten en cierta enfermedad, la opinión sobre los servicios médicos proporcionados y los factores de riesgo asociados con la salud del individuo. - Obtener una evaluación general acerca de la salud del cliente, teniendo en cuenta su historial médico. - Recopilar los datos de salud de acuerdo con los estándares de calidad establecidos a nivel interno. - Transcripción de información clara, ordenada, completa y comprensible. - Ayudar a pacientes con desconocimiento sobre sus antecedentes médicos. Qualifications - Licenciatura/Grado en Enfermería (Colegiatura en España). - Experiencia de min. 6 meses en el ámbito sanitario. - Habilidades informáticas nivel usuario. Requirements - Contrato fijo discontinuo directamente por empresa. - Incorporación en 07/09. - Jornada laboral FLEXIBLE de lunes a viernes de turno de mañana (9-15) o de tarde (15-21h) (mínimo 20 h/semana). - Nos adaptamos a tu disponibilidad. - Formación inicial y continuada. - Posibilidad de desarrollarte en la empresa referente a nivel mundial en servicios. - TELETRABAJO 100%.

• Provide therapy sessions for clients • Focus on client care without administrative burdens • Ensure a professional environment for sessions • Communicate effectively with clients • Manage caseloads by working with insurance clients

Role Description The Care Coordinator is part of our inbound call center team, often serving as the first point of contact for patients. This role is responsible for answering and transferring inbound calls as well as facilitating communication and collaboration between internal and external care teams. Care Coordinators play a key role in delivering a compassionate, patient-centered experience by listening, problem-solving, and connecting patients to the appropriate care team members. This position is a non-exempt (hourly) role. Location: This role is 100% remote. Responsibilities - Call Center & Patient Support - Answer patient calls and transfer escalated patient issues to the appropriate team member or resources. - Provide excellent customer service by actively listening, resolving questions, or escalating issues as needed. - Care Coordination Tasks - Identify, request, and collect necessary documentation from patients and community providers. - Support care teams with operational and non-clinical tasks. - Capture patient referrals through inbound fax. - Administrative & Document Support - Accurately document patient interactions and relevant details. - Ensure timely follow-up and completion of assigned tasks to maintain smooth care coordination. - Other duties may be assigned. Qualifications - High School Diploma / GED (or higher). - Experience with escalated customer service issue resolution. - Knowledge of Google Suite products - Google Docs, Gmail, Google Calendar, Google Slides, and proficiency in Google Sheets. - Phone/Fax system experience. - EMR experience, Athena & Epic preferred. Preferred Qualifications - Associate's Degree or higher. - Typing speed of 40+ WPM. - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting. Skills - Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. - Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. - Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas. - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events. - Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. - Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.