Rogers Behavioral Health

Role Description The Talent Acquisition Coordinator is responsible for facilitating an exceptional experience to our prospective candidates in our pursuit to secure top talent. In this role you will partner closely with recruiters to ensure that candidates are seamlessly transitioned through all stages of the interview process. Job Duties & Responsibilities: - Act as point of contact for candidates throughout the interview process and provide a great candidate experience. - Handle heavy, complex interview scheduling that may consist of candidate travel, offsite meetings or video conferencing. - Provide timely follow-up on talent pipelines by managing our Applicant Tracking System. - Communicate professionally and tactfully, treating all candidates with the highest level of confidentiality and customer service. - Prepare and deliver employment offer letters and other related documents with a high attention to detail. - Create job postings and advertisements to market positions consistently and effectively. - Plan, prepare and conduct recruiting related events in person or virtually. - Assist in recruiting, programs and diversity related projects as needed. Qualifications - A high school diploma is required; a Bachelor's degree in Human Resources or related field preferred. - A minimum of 1+ year of experience in a related position with complex candidate communication and scheduling. - Experience using applicant tracking systems or similar tools for documentation and reports. - Experience creating job advertisements, social media posts or online ads. - Experience with high volume interview scheduling, career fairs, campus recruiting and event planning. - High attention to detail. - Strong organizational skills and experience multitasking effectively in a fast-paced environment. - Exceptional verbal and written communication skills. - Strong sense of ownership and drive. - Discretion and sound judgement, with ability to interact with all levels of candidates and leaders within our organization. Requirements - Developing strategic mindset, business acumen, good executive presence, strong communications skills and influencing capabilities. - Experienced professional supporting HR functional programs including Talent Acquisition, Talent Development, Succession Planning, Organizational Development, Diversity and Inclusion, and Change Management. - Ability to work effectively across service and clinical lines. - Ability to work independently, with limited direct supervision. - Strong team orientation and ability to collaborate with other HR members and business leaders/managers. - Travel is primarily local during the business day, although some out-of-the-area and overnight travel is required. Benefits - Health, dental, and vision insurance coverage for you and your family. - 401(k) retirement plan. - Employee share program. - Life/disability insurance. - Flex spending accounts. - Tuition reimbursement. - Health and wellness program. - Employee assistance program (EAP).

• Provide virtual psychoeducational groups, to patients, according to clinical standards of care and under the supervision of the Clinical leader to address patients’ specific needs and goals • Use video calls to gain insights into the patient's home environment and identify potential triggers or supports • Guide patients through in-the-moment skill practice for real-world situations, such as navigating anxiety-provoking scenarios within their own home • Understand the nuances of facilitating a virtual group, moving multiple patients to break out rooms, assess safety and other tasks that happen throughout the treatment day • Master the virtual care platform's features, such as screen sharing, virtual whiteboards, and breakout rooms, to enhance therapeutic sessions • Develop and communicate clear plans with patients for technical disruptions, including backup contact methods • Utilize secure messaging or patient portals to provide timely, non-urgent support and check-ins between scheduled sessions • Virtually observe and provide real-time feedback on a patient's behavior in their natural environment • Develop and share digital resources, such as worksheets, guided meditations, and psychoeducational videos, to support patient learning outside of sessions • Implement and train on a virtual crisis protocol that ensures a seamless and rapid response to emergencies from a remote location • Participate in supervision sessions with the Clinical leader, communicate regularly on specific patient progress, and adjustments needed to care plan based on observations and response to interventions delivered • Provide technical support and troubleshooting for patients to ensure connectivity throughout their session • Document mental health services according to applicable regulations and payer expectations • Assure acute and timely documentation of therapeutic treatment plans, outcome assessments, psychosocial information, and other patient care data is completed within the medical record • Participate in multidisciplinary treatment team meetings and assist in development of the treatment plan • Communicate treatment interventions and support needs for assigned caseload to applicable interdisciplinary team members and to support systems as needed • Offer training support to other direct care team members less familiar with cognitive behavioral treatment interventions (MHT, nurses, clinic assistants, etc.) • Provide for patient safety and the safety of the facility • Support changes in staffing/scheduling assignment when program and patient care needs require.

• Provide virtual psychoeducational groups to patients, according to clinical standards of care and under the supervision of the Clinical leader • Use video calls to gain insights into the patient's home environment and identify potential triggers or supports • Guide patients through in-the-moment skill practice for real-world situations • Understand the nuances of facilitating a virtual group, moving multiple patients to break out rooms • Master the virtual care platform's features to enhance therapeutic sessions • Develop and communicate clear plans with patients for technical disruptions • Utilize secure messaging or patient portals to provide timely support • Virtually observe and provide real-time feedback on a patient's behavior • Develop and share digital resources to support patient learning • Implement and train on a virtual crisis protocol • Participate in supervision sessions with the Clinical leader • Document mental health services according to applicable regulations • Communicate treatment interventions and support needs for assigned caseload

Role Description The Behavior Specialist (1, 2) - Virtual is part of the organization’s Telehealth division and is responsible for providing virtual support for the delivery of high-quality psychoeducational groups within Rogers Behavioral Health treatment programs. Critical functions for this role include: - Virtual rapport building - Technical support - Digital health literacy - Telehealth compliance The Behavior Specialist is trained to: - Assess the function of behavior - Develop & implement individualized plans to address maladaptive behaviors - Provide training and education to patients and support persons - Collaborate within an interdisciplinary team - Monitor progress of behavior interventions and make necessary changes Job Duties & Responsibilities include: - Provide virtual psychoeducational groups to patients under the supervision of the Clinical leader. - Conduct Environmental Context Assessments via video calls. - Guide patients through virtual skill practice for real-world situations. - Manage virtual milieu and facilitate group activities. - Master the virtual care platform's features. - Provide technical troubleshooting for patients. - Develop contingency plans for technical disruptions. - Utilize secure messaging for asynchronous support. - Virtually observe and provide feedback on patient behavior. - Develop digital resources to support patient learning. - Implement and train on a virtual crisis management protocol. - Participate in supervision sessions with the Clinical leader. - Document mental health services according to regulations. - Participate in multidisciplinary treatment team meetings. - Communicate treatment interventions to interdisciplinary team members. - Offer training support to other direct care team members. - Provide training and education to parents or support persons. - Ensure patient and facility safety. - Support changes in staffing/scheduling as needed. - Perform other duties as assigned. Qualifications - Bachelor’s Degree required (human services, psychology, social work, or related field). - Must hold a valid Substance Abuse Counselor-in-Training credential (or state equivalent) if working in an Addiction Recovery program. - Relevant Cognitive-Behavioral Treatment (CBT) experience (12 months preferred). Requirements - Compliance with Residential Care Center (RCC) and Community Based Residential Facility (CBRF) standards. - Training on telehealth platform and technical troubleshooting. - Additional trainings may be required per unit during onboarding. Benefits - Health, dental, and vision insurance coverage for you and your family. - 401(k) retirement plan. - Employee share program. - Life/disability insurance. - Flex spending accounts. - Tuition reimbursement. - Health and wellness program. - Employee assistance program (EAP).

Role Description The Registered Nurse (RN, RN II, RN III) - Virtual is part of the organization's Telehealth division and virtually performs professional nursing activities in the care of patients so they may achieve or regain, and then maintain, maximum physical, emotional or social functions. Role functions are governed by the Nurse Practice Act, the Administrative Code (in the state of employment), as well as the professional standards for nursing practice, and the corresponding policies and procedures of Rogers Memorial Hospital (Rogers). The registered nurse seeks consultation with other members of the health team as the patient’s condition and treatment goals warrant. He/She, in conjunction with the Patient Accounts department, provides patient information to ensure compliance with federal and state statutes. This position is fully remote; however, the selected candidate must reside in a state that Rogers currently operates in (WI, MN, IL, PA, TN, FL, GA, CO, CA, WA, CO) and must hold licensure in Wisconsin and be able to obtain in MN and IL. Qualifications - Bachelor’s degree in nursing (BSN) preferred. - Registered nurse licenses in multiple states issued by State Board of Nursing. Licenses must be in good standing with the State Board of Nursing in the states licensed in. - American Health Association Healthcare Provider CPR certification or is required within thirty (30) days of date-of-hire. Bi-annual re-certification is required. - Formal training in management of the aggressive patient is required within sixty (60) days of date-of-hire. Annual re-certification is required. - Previous psychiatric experience with children, adolescents, and adults is preferred. - Employees at the Child/Adolescent Day Treatment programs licensed under HFS §40 are required to have either training in psychiatric nursing, including training in work with children with mental health disorders, or one (1) year of experience working in a clinical setting with these children. - Registered Nurse Board Certified - Cert, Registered Nurse - Cert. Requirements - Utilize video conferencing to establish and maintain a therapeutic relationship, using active listening and visual cues to compensate for the lack of physical presence. - Guide patients through virtual de-escalation techniques and provide support during crises, coordinating with local emergency services as needed. - Coach patients on how to create a safe and private space for their virtual sessions. - Assist patients with basic technical issues related to their virtual sessions (e.g., poor audio/video quality, connection problems). - Guide patients on the use of remote monitoring devices like blood pressure cuffs or pulse oximeters. - Complete initial assessments and documents virtually as required. - Collect, record and analyze pertinent data for admission assessment according to Hospital policy. - Involve patients’ support systems (family, friends) in assessment and documentation. - Act as an advocate for patients and explain patient’s rights. - Assist in patient orientation process. - Initiate and update treatment plan and documentation as required. - Participate in planning and modifying the patient’s plan of care. - Evaluate data obtained by others by reviewing patient’s treatment plan and multi-disciplinary assessment. - Participate in care conferences and represent the nursing care component of the treatment plan. - Write clear, concise and obtainable treatment goals on the treatment plan for each problem. - Review the treatment plan as goals are achieved, changed or updated. - Identify potential for self-abuse, suicidality and/or assaultive behavior. - Implement patient care and demonstrate safe and correct medication administration. - Identify potential patient care problems and exercise leadership to intervene appropriately. - Organize patient care activities and interventions according to patient priorities and preferences. - Adhere to the Nursing department and Hospital’s standards of nursing practice and standards of patient care. - Participate in continuing education and inservice programs. - Communicate pertinent information regarding status and projected needs. - Demonstrate effective communication and organizational skills. - Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs. Benefits - Health, dental, and vision insurance coverage for you and your family. - 401(k) retirement plan. - Employee share program. - Life/disability insurance. - Flex spending accounts. - Tuition reimbursement. - Health and wellness program. - Employee assistance program (EAP).

• Develop, manage, and further enduring alliances with existing and prospective referring providers • Identify new referral and partnership opportunities • Develop, maintain, advance strategic referent relationships • Develop and enhance alliance workflow and standards • Plan and implement proactive growth tactics on a daily basis • Conduct daily face to face and virtual customer meetings, including regular cold calling • Organize Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-oriented appointments • Monitor expenditures and effectively utilize budget allocation • Assist in planning and executing continuing education events and promoting CE webinars and in person events • Enter and maintain record of all referent interactions within CRM software

• The Community Relations Liaison is responsible for developing, managing, and furthering enduring alliances with existing and prospective referring providers; • identifying new referral and partnership opportunities; • developing, maintaining, advancing strategic referent relationships; • developing and enhancing alliance workflow and standards; • planning and implementation of proactive growth tactics on a daily basis. • Daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers). • Daily activities such as: Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-orientated appointments and activities. • Assist in planning and executing continuing education events and promoting CE (CONTINUED EDUCATION) webinars and in person events in referent meetings.

Role Description The care coordinator serves as a patient advocate and point of contact when a recommendation for care is received. The care coordinator works closely with many other disciplines to ensure patients have the highest level of support and care from recommendation for services to treatment. Job Duties and Responsibilities - Program Coordination - Support patient experience preadmission and throughout the continuum of care. - Screening patients. - Relay recommendations of programs/services to patients/families. - Provide program information to patients/families. - Coordinate admissions appointment. - Assist with patient/family member/guardian inquiries/questions. - Perform weekly check-in with patients waiting for treatment. - Confirm insurance verification; collaborate with PFS. - Ensure timely follow-up with patients/families. - Maintain an open line of communication with patients and/or guardians. - Facilitate internal transfers between sites. - Receive internal referrals and send for review. - Relay recommendations to the referring treatment team. - Communicate all pertinent information and follow-up to ensure seamless internal transfer. - Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient’s care. - Be available and punctual for all shifts, including a holiday schedule rotation. - Apply good practice principles to job duties. - Use good communication skills and tact to deal effectively with third-party carrier representatives, all staff members, and external customers. - Demonstrate excellent customer service by providing a friendly tone and empathic statements whenever appropriate. - Follow scripting when it is provided. - Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient/guardian, regardless of their behavior. - Maintain a calm attitude and create a conducive atmosphere in difficult situations. - Work cooperatively and supportively with all staff. - Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis. - Complete assignments and documentation on time. - Meet or exceed performance metrics. - Complete other duties as assigned. - Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills. - Be open to change and actively support change. - Be open to others’ ideas and points of view. - Evaluate employees objectively and provide employees with periodic feedback. - Promote department goals as well as the mission of Rogers. - Communicate goals to fellow staff members. - Maintain department policies and procedures. - Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin). - Demonstrate acceptance and training of student interns in the department, as directed. - Conduct self in a professional manner. - Demonstrate organizational skills that promote timely response to all inquiries and to task completion. - Communicate with all individuals in a positive and professional manner. - Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. - Communicate concerns and provide solutions for same. - Project a professional image by wearing appropriate, professional attire. - Ability to influence departments within Rogers and provide technical guidance. Schedule - Work Schedule: Sunday-Thursday, 11a-730p Qualifications - Bachelor’s degree preferred. - High School diploma required. - Two (2) years of customer service and relevant experience required, preferably in a healthcare setting. - Experience with computers and demonstrated proficiency with software platforms and EMRs. - Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred. Benefits - Health, dental, and vision insurance coverage for you and your family. - 401(k) retirement plan. - Employee share program. - Life/disability insurance. - Flex spending accounts. - Tuition reimbursement. - Health and wellness program. - Employee assistance program (EAP).

• Develop, coordinate, and facilitate all direct social services to patients and their families • Provide therapeutic treatment services to the individual, group, family and/or significant others • May provide individual treatment sessions with patients as indicated per the program and patient needs • Provide crisis intervention services as needed and assess for safety daily • Interact with patients, family members, and significant others with respect and dignity • Participate in psychoeducational support sessions with patient/family/significant others • Provide case management and therapeutic interventions to all assigned patients • Serve as patient advocate when a patient has a grievance • Document progress according to the treatment plan • Complete all documentation within required time • Communicate effectively with treatment team members and utilize technology for program execution. • Attend and participate in all department meetings virtually and provide feedback concerning departmental or clinical issues.

Role Description The AI Practitioner serves as a flexible, project-based contributor within the Rogers Research Center, leading the design, development, implementation, and evaluation of advanced artificial intelligence solutions that support clinical care delivery, operational excellence, and behavioral health innovation. This role is intended for an experienced AI professional with expertise in machine learning, large language models (LLMs), generative AI, natural language processing (NLP), and healthcare-focused AI deployment. The practitioner will support project-based strategic initiatives including grant-funded programs, pilot implementations, translational research efforts, and enterprise innovation projects. The ideal candidate combines strong technical AI engineering capabilities with healthcare domain awareness, experience working with sensitive and complex clinical data, and the ability to rapidly prototype and operationalize scalable AI-enabled solutions within a highly regulated healthcare environment. Job Duties & Responsibilities - Lead discrete AI projects with clearly defined deliverables, timelines, and operational outcomes across clinical, research, and administrative domains. - Design, prototype, and iterate AI-enabled solutions that improve patient care access, operational efficiency, clinical decision support, and workforce effectiveness. - Develop proof-of-concept and production-ready applications utilizing machine learning, generative AI, LLMs, NLP, computer vision, and predictive analytics technologies. - Evaluate emerging AI technologies, vendors, and frameworks to identify strategic applications within behavioral health and healthcare operations. - Develop AI pipelines leveraging structured and unstructured healthcare data including EHR data, operational metrics, outcomes datasets, claims information, clinical notes, patient-reported outcomes, and multimodal research data. - Build and optimize retrieval-augmented generation (RAG) architectures, prompt engineering frameworks, vector databases, and agentic AI workflows. - Support model deployment, orchestration, monitoring, and lifecycle management in secure healthcare environments which may include the following: - Develop APIs, integrations, dashboards, and user-facing applications that operationalize AI outputs into clinical and business workflows. - Monitor model performance, bias, drift, explainability, and reliability to ensure safe and effective deployment in real-world settings. - Apply best practices in MLOps, version control, reproducibility, testing, and AI governance. - Ensure AI systems are designed with scalability, interoperability, cybersecurity, and HIPAA compliance in mind. - Design evaluation frameworks to assess the effectiveness, safety, usability, and operational impact of AI-enabled interventions. - Support responsible AI practices through attention to ethical considerations, fairness, transparency, explainability, and human oversight. - Ensure compliance with institutional data protection standards where applicable, including research procedures, HIPAA requirements, cybersecurity policies, and data governance frameworks. Qualifications - Minimum Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Biomedical Informatics, Engineering, Healthcare Analytics, or related field preferred. - Experience developing and deploying AI/ML solutions within healthcare, behavioral health, hospital systems, digital health, or regulated industries. - Demonstrated expertise with LLMs, generative AI systems, NLP, predictive modeling, and AI application development. - Utilize modern AI development frameworks and tooling such as Python, PyTorch, TensorFlow, Hugging Face, LangChain, Azure AI, Microsoft Fabric, OpenAI APIs, and cloud-native AI infrastructure. - Experience working with EHR platforms, healthcare interoperability standards, and clinical datasets preferred. - Strong proficiency in Python and modern AI/ML frameworks and cloud platforms. - Familiarity with healthcare privacy regulations, HIPAA compliance, and responsible AI governance practices. - Experience supporting research initiatives, grants, publications, or IRB-governed projects preferred. - Strong communication skills with the ability to bridge technical and operational audiences. Benefits - Health, dental, and vision insurance coverage for you and your family. - 401(k) retirement plan. - Employee share program. - Life/disability insurance. - Flex spending accounts. - Tuition reimbursement. - Health and wellness program. - Employee assistance program (EAP).