Role Description The Care Coordinator is part of our inbound call center team, often serving as the first point of contact for patients. This role is responsible for answering and transferring inbound calls as well as facilitating communication and collaboration between internal and external care teams. Care Coordinators play a key role in delivering a compassionate, patient-centered experience by listening, problem-solving, and connecting patients to the appropriate care team members. This position is a non-exempt (hourly) role. Location: This role is 100% remote. Responsibilities - Call Center & Patient Support - Answer patient calls and transfer escalated patient issues to the appropriate team member or resources. - Provide excellent customer service by actively listening, resolving questions, or escalating issues as needed. - Care Coordination Tasks - Identify, request, and collect necessary documentation from patients and community providers. - Support care teams with operational and non-clinical tasks. - Capture patient referrals through inbound fax. - Administrative & Document Support - Accurately document patient interactions and relevant details. - Ensure timely follow-up and completion of assigned tasks to maintain smooth care coordination. - Other duties may be assigned. Qualifications - High School Diploma / GED (or higher). - Experience with escalated customer service issue resolution. - Knowledge of Google Suite products - Google Docs, Gmail, Google Calendar, Google Slides, and proficiency in Google Sheets. - Phone/Fax system experience. - EMR experience, Athena & Epic preferred. Preferred Qualifications - Associate's Degree or higher. - Typing speed of 40+ WPM. - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting. Skills - Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. - Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. - Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas. - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events. - Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. - Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

• Oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement. • Support operational consistency, documentation quality, and billing readiness. • Collaborate with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations. • Manage, coach, and develop RTM Care Navigation employees and contractors. • Monitor workflow adherence and identify operational risks affecting patient experience. • Track, analyze, and report on RTM operational KPIs.

• Lead individual therapy sessions in a telehealth setting • Participate in supervision or consultation to enhance clinical skills and receive support as needed • Work remotely in a fully flexible, but supportive environment

Role Description As a Vori Health Physical Therapist, you are an integral part of the care team. You have responsibility for making sure that Vori Health patients are experiencing the best care possible, ultimately empowering them to live their best life. You have a passion for practicing the most current evidence-based care, learning, and are motivated by helping people, no matter how challenging the circumstances. You have extreme patient empathy and are driven to help others overcome their obstacles. You do not accept the status quo and always question how we can make things better. You prefer building relationships and treating the whole person over treating a condition. Your day-to-day will involve: - Deep dives into patient care. - Speaking with other clinicians and key stakeholders on the patients’ care team to identify opportunity areas to focus on. - Working closely with the Director of Physical Therapy and Lead Physical Therapist. This is an exciting opportunity to work directly with the founders in building a world-class healthcare ecosystem that will fundamentally transform healthcare into evidence-based, personalized medicine. Qualifications - Doctorate of Physical Therapy Degree. - Active, unencumbered PT license in your home state. - State of residence is part of the PT Compact. - Orthopedic Physical Therapy Expertise: At least 3 years of experience in digital care or outpatient physical therapy clinic evaluating and treating patients with a range of musculoskeletal pain conditions utilizing a biopsychosocial model. OCS a plus. - Demonstrated track record of continuing education and/or post-graduate training in relevant areas. - Demonstrated competence and passion for digital care delivery or telehealth. - Completion of the APTA telehealth certificate course series. - Proven record of matching patient needs to treatment plans. - Strong experience administering a wide range of physical therapy techniques delivered digitally. - A strong sense of empathy and the ability to motivate patients. - Ability to create effective therapeutic alliances with patients. - Strong organizational skills and attention to detail. - Excellent interpersonal, communication, organizational and problem-solving skills. - Critical thinking skills, flexibility, and the ability to design innovative solutions in a fast-paced environment. - Graceful at managing expectations while pushing for continuous improvement. - Comfort working within an environment of rapid pace and constant change. Requirements - Responsible for overseeing and supervising the work of Physical Therapist Assistants (PTAs). - Ensure PTAs deliver safe and effective patient care. - Communicate and collaborate, developing treatment plans. - Co-sign PTA notes and monitor progress. - Provide guidance and ensure compliance with clinical standards. - Perform other projects and duties as assigned. Benefits - Competitive Salary & Equity. - Equity Options. - Health & Wellness benefits including medical, dental, and vision coverage. - Retirement Plans including a 401(k) plan and Roth options. - Generous Paid Time Off (PTO). - Fully Remote Work environment. - Professional Development opportunities. - Paid Parental Leave. - Employee Assistance Program (EAP). Company Description Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Our mission is to empower humanity to lead a healthier life through high-value virtual and in-person care.