Role Description The Special Taxes Division is seeking a motivated, service-oriented individual to join our team as a Departmental Technician. This role is ideal for someone who excels at managing multiple tasks, setting priorities, working independently, and identifying opportunities for improvement. As we continue building a new division with evolving procedures and processes, we are looking for someone who is adaptable, open to change, and eager to contribute to shaping efficient and effective workflows. Our division values initiative, teamwork, innovation, and originality, and we are committed to supporting the growth and development of every employee. This position supports the Marijuana Retailers Excise Tax, Wholesale Marijuana Tax, and Heavy Equipment Owners Excise Tax sections. The work involves a wide range of responsibilities and offers meaningful opportunities for growth. The preferred candidate for this job will have the following skills: - Ability to research information and provide recommendations to enhance operations. - Strong written and verbal communication skills, with the ability to assist customers and resolve inquiries by phone and email. - Ability to facilitate training as needed. - Strong problem-solving skills with a positive, customer-focused mindset. - Demonstrated commitment to providing excellent customer service. If this job sounds like a good fit for you and you want to work in an environment where you are valued, please consider applying today. Qualifications - Education typically acquired through completion of high school. Requirements - Departmental Technician 7: One year of experience performing administrative support activities equivalent to the 7-level in state service. - Departmental Technician 8: One year of experience performing administrative support activities equivalent to the 8-level in state service or one year of experience as a technician or paraprofessional equivalent to the entry level in state service. - Departmental Technician E9: One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service or one year of experience performing administrative support activities equivalent to the 9-level in state service or two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. - Departmental Technician 10: Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service or two years of experience performing administrative support activities equivalent to the 9-level in state service or three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service. Benefits - Remote work eligibility up to five days per week, with a safe and appropriate designated workspace. - Secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. - Occasional onsite work will be required. Additional Requirements and Information - Please attach a cover letter and detailed resume to your application. - If applicable, please attach a copy of your official college transcript(s) to your application. - Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. - This position has a FTINPRINT sub-class code, indicating access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. - If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.