• Perform functional testing within enterprise applications. • Create test plans, test cases, and test data. • Identify, document, and track software defects. • Collaborate with team members to ensure software quality.

• Develop and implement automated testing strategies, ensuring efficiency and coverage across QA processes. • Support the QA team in creating and evolving automation frameworks and best practices. • Design test cases and automated scripts for functional and non-functional validation. • Execute integration, regression, and acceptance tests to ensure the quality and stability of deliverables. • Analyze results and report quality metrics, contributing to data-driven decision making. • Identify defects and propose technical solutions that drive continuous improvement in software quality.

• Lead project quality activities across ITO and OTR phases • Develop, implement, and maintain Project Quality Plans and Inspection & Test Plans • Collaborate with Project Managers and teams for quality activities • Support and oversee FATs, inspections, and project site visits • Track project quality KPIs and manage deviations/non-conformances • Perform root cause analysis and continuous improvement initiatives • Plan, conduct, and support project, process, supplier, and site audits

Role Description The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates. - Monitor/audit each assigned associate in accordance with Everise and client requirements - Work with supervisors and management to ensure that all associates are meeting quality standards - Provide training as needed to both new hires and experienced associates - Attend and contribute to both internal and client calibration sessions - Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s) - Any other duties and responsibilities assigned by management of the company Qualifications - At least 1 year customer service and/or sales experience, preferably in a call center environment - High school diploma or equivalent required. Some college preferred - Proficiency in Microsoft Office applications, especially MS Word and Excel - Excellent oral and written communication skills - Detailed-oriented - Analytical skills - Exceptional motivational and interpersonal skills - Able to work independently - Flexible Schedule - Dependability regarding completion of assignments and attendance