• Administer and maintain ServiceNow instances across development, test, and production environments • Configure core platform components including users, groups, roles, access controls, system properties, platform settings, and reference data • Support platform setup for new environments and assist in foundational instance configuration • Maintain platform stability through proactive monitoring, controlled configuration, and ServiceNow administration best practices • Manage Role-Based Access Control, Access Control Lists, user criteria, and data visibility rules for applications such as Knowledge Management and Service Catalog • Configure and support LDAP integration, SSO authentication, and platform security hardening activities • Manage update sets, application promotions, and release migration activities • Support ServiceNow Store and application repository updates, including scoped application lifecycle management • Perform and coordinate instance cloning activities across environments • Support platform upgrades, patching, and regression validation • Review system logs, performance metrics, and error reports to proactively resolve issues • Develop and execute structured test plans for platform changes • Build and maintain Automated Test Framework test suites • Support regression testing, validation, and User Acceptance Testing during upgrades and releases • Maintain integrity of CMDB records, configuration items, relationships, reference data, and core platform data structures • Administer Knowledge Management, including lifecycle, publishing, and access controls • Ensure test evidence and documentation support audit and compliance requirements • Support validation and troubleshooting of platform integrations, including REST/SOAP data flows as applicable • Support platform governance processes, including change workflows, release controls, naming conventions, configuration standards, and citizen development guardrails • Monitor instance health, respond to platform incidents, troubleshoot issues using logs and diagnostics, maintain documentation, and collaborate with developers, architects, security teams, and business stakeholders.

• Work with the ServiceNow team to implement ServiceNow solutions across global locations • Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM • Design, develop, and implement ServiceNow integrations • Understand business needs and align them with standardized processes and solution design • Develop and implement technical solutions on the ServiceNow platform • Perform component integration testing and ensure quality delivery • Configure and customize ServiceNow applications based on business requirements • Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS • Collaborate with cross-functional teams to ensure successful project delivery • Troubleshoot and resolve technical issues on the ServiceNow platform • Ensure adherence to ServiceNow best practices and continuous improvement initiatives • Participate in design reviews, code reviews, and provide technical recommendations

• Work with the ServiceNow team to implement ServiceNow solutions across global locations • Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM • Design, develop, and implement ServiceNow integrations • Understand business needs and align them with standardized processes and solution design • Develop and implement technical solutions on the ServiceNow platform • Perform component integration testing and ensure quality delivery • Configure and customize ServiceNow applications based on business requirements • Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS • Collaborate with cross-functional teams to ensure successful project delivery • Troubleshoot and resolve technical issues on the ServiceNow platform • Ensure adherence to ServiceNow best practices and continuous improvement initiatives • Participate in design reviews, code reviews, and provide technical recommendations

Role Description NewRocket is hiring a ServiceNow Software Engineer with ITOM. The Software Engineer- ITOM is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects. As a Senior Software Engineer, you will: - Interface with end-users, IT teams, and key stakeholders to gather systems requirements for Integrations. - Customize ServiceNow applications and facilitate rollout of new applications, module - ITOM (CMDB/Discovery). - Configure integrations between ServiceNow via REST/SOAP web and other applications. - Utilize Flow designer, Business rules, Scripting, Integrations & Logic implementations. - Guide customers through understanding technical solutions to their business requirements. - Interact with technical SMEs to get necessary environment information to support your service map and event work. - Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders. - Participate in user acceptance testing of the resulting maps, impact rules, and event management work. - Promote your update sets and data across applicable SN environments. - Remediate any production incidents that arise related to this scope. - Align with existing SN technical lead for map/event work to ensure a consistent approach that does not break shared patterns. - Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency. Qualifications - 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services). - Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud. - Experience working with ITOM and any bi-directional, automated integration between two systems. - Knowledge of Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations. - Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes. - Ability to create technical design documents and user documentation. Education - A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience. Certifications & Knowledge - The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. - Expected to complete ServiceNow competency Certifications as well as Module Accreditations. - Preferred Certifications: ITIL Foundation, ServiceNow CSA and CAD. Benefits - NewRocket is committed to a diverse and inclusive workplace. - We value and celebrate diversity, believing that every employee matters and should be respected and heard. - We are proud to be an equal opportunity workplace and affirmative action employer. - Commitment to providing employment opportunity regardless of various statuses. - For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.