Role Description As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. At the senior level, you are expected to work both independently and collaboratively based on project needs. - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. - Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. - Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. Qualifications - US Citizenship is required (required by the federal government for this position). - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 6+ years of software development experience. - 2+ years of experience implementing ServiceNow solutions. - 1+ years of experience in scoped application / custom application development using App Engine. Requirements - 2+ year experience troubleshooting and resolving technical issues related to ServiceNow implementations. - 2+ years of experience building integrations using REST APIs. - 1+ years of experience with Portal customization. - 1+ years of experience scripting beyond basic ServiceNow scripts. - 1+ years of experience in Agile Scrum. - Active DHS Public Trust clearance. - 1+ years of experience in App Engine. - Certified in one or more additional mainline certifications, with preference for: - ServiceNow Certified Application Developer - ServiceNow Certified System Administrator - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. - Familiarity with ITIL processes and IT Service Management (ITSM) principles. - Strong scripting skills in JavaScript and GlideScript. - Strong technical skills, including workflow configuration, and business rule development. - Experience in customizing UI and creating complex workflows. Benefits - Hands-on experience troubleshooting and resolving technical issues. - Detail-oriented tendencies with excellent problem-solving and analytical abilities. - The ability to work effectively in a team-oriented, collaborative environment. - Ability to interact with clients and internal teams professionally. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Role Description We are seeking a skilled ServiceNow Scrum Master to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of the ServiceNow platform, and a commitment to delivering high-impact solutions in a mission-driven environment. As a ServiceNow Scrum Master at Bravium, you will play a key role in guiding Agile teams to deliver high-quality ServiceNow implementations efficiently and effectively. You will: - Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals. - Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment. - Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress. - Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow. - Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality. - Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards. - Ensure that the team has a clear understanding of Definition of Done and how to meet it. - Collect and share team metrics with the team, determine when new metrics are needed, and develop improvements in metrics. - Ad hoc deliverables and action items at the discretion of leadership. Qualifications - Experience: Proven experience as a Scrum Master, preferably in a ServiceNow environment. - Certification: Certified Scrum Master (CSM) or equivalent Agile certification. - ServiceNow Knowledge: Strong understanding of ServiceNow platform capabilities and experience in implementing ServiceNow solutions. - Agile Expertise: Deep knowledge of Agile methodologies, including Scrum and Kanban. - Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences. - Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing challenges. - Team Player: Ability to work collaboratively with cross-functional teams and foster a positive team culture. - Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field. - U.S. Citizenship is required. - Active Public Trust clearance or the ability to obtain one. Requirements - Understanding of Agile methodologies and tools (e.g., Jira, Confluence). - Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively. - Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders. - Hands-on experience with ServiceNow, including familiarity with common modules and functionality. - Proficiency in developing business process documentation using Microsoft Visio or similar tools. - Experience translating business needs into detailed technical requirements. - Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices. Benefits - 15 PTO days - 11 paid holidays - Medical Insurance - Dental Insurance - Vision Insurance - Short Term and Long Term Disability coverage with 100% premium support - 401k Program with Bravium matching 100% of up to 4% of salary - Training Program - Employee Assistance Program - Maternity Leave - Paternity Leave - Annual performance bonuses - Referral bonus - Flexible work arrangements - Access to robust training and professional development program - Employee Assistance Program (EAP) for mental health and wellness support

• Work closely with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements • Collaborate with cross-functional teams to implement ServiceNow solutions • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow • Assist architects and senior developers in the integration of ServiceNow with other systems and applications • Create detailed documentation of configurations, customizations, and data schemas • Conduct thorough testing of ServiceNow configurations • Support end-user training to ensure smooth adoption of implemented solutions • Troubleshoot and resolve technical issues related to ServiceNow implementations • Adhere to security best practices and ensure compliance requirements

Role Description We are seeking a highly skilled ServiceNow Integration Developer to design, develop, and support integrations between the ServiceNow platform and enterprise systems. This role focuses on delivering scalable, secure, and reliable integrations that enhance HR & IT service management, automation, and operational workflows. The ideal candidate will have strong hands-on experience with ServiceNow integrations, including: - ITOM Discovery - UiPath - Jira - Exposure to modern cloud, DevOps, HR, data, and AI-driven platforms In this role, you will have the opportunity to: - Design, develop, and maintain integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, and MID Server. - Configure and support ITOM Discovery to ensure accurate CMDB data and infrastructure visibility. - Deliver and maintain integrations with Jira and UiPath to enable workflow synchronization and automation. - Support integration use cases across cloud platforms (AWS/Azure) and enterprise applications (e.g., Workday). - Collaborate with architects and stakeholders to translate business requirements into scalable, secure integration solutions. - Implement monitoring, error handling, and data reconciliation to ensure reliability and performance of integrations. - Troubleshoot production issues and maintain documentation, governance alignment, and continuous improvement of integration capabilities. Qualifications - ServiceNow certified Application Developer with strong hands-on expertise in building and supporting integrations. - Solid experience with ServiceNow integration technologies, including REST/SOAP APIs, IntegrationHub/Flow Designer, MID Server, and JavaScript. - Demonstrated experience with ITOM Discovery, including MID Server configuration, discovery troubleshooting, and CMDB data quality management. - Experience integrating ServiceNow with Jira and UiPath to enable workflow automation and cross-platform coordination. - Strong understanding of CMDB, ITSM/ITOM processes, and experience troubleshooting integration issues, APIs, and authentication mechanisms. Requirements - Travel Requirements: The role will require occasional travel globally for stakeholder workshops and events. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Health care program and paid time off. - Flexible, remote working arrangements for eligible roles.