GBTI Solutions Inc

Role Description This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment. - Lead all development, maintenance, and enhancement activities for three complex scoped ServiceNow applications. - Design, develop, test, and implement customizations using ServiceNow best practices, including Business Rules, Client Scripts, UI Actions, Workflows, Flow Designer, Script Includes, and Transform Maps. - Maintain and enhance Angular JS frontend components and Service Portal user experiences. - Develop and maintain integrations with external library systems, MID Server processes, and other internal/external systems. - Create and customize bibliographic record interfaces and data ingestion processes using industry standards. - Provide expert support during annual ServiceNow platform upgrades and patches, including impact analysis, regression testing, and remediation. - Troubleshoot complex production issues and implement timely resolutions. - Work within formal change management, SDLC, and security processes to promote code through Development, Test, and Production environments. - Mentor client staff and ensure knowledge transfer on application architecture and custom functionality. - Contribute to agile ceremonies, backlog refinement, and delivery of production-ready code and documentation. - Ensure all deliverables meet coding standards, accessibility, security, and performance requirements. Qualifications - 12+ years of IT experience, with 7+ years of hands-on ServiceNow development and architecture experience. - Proven experience designing and developing complex, scoped ServiceNow applications. - Strong expertise in Angular JS, HTML, CSS, JavaScript, and Service Portal development. - Deep knowledge of the ServiceNow Customer Service Management (CSM) module. - Active Certifications (must be verifiable): - ServiceNow Certified Administrator - ServiceNow Certified Application Developer - ServiceNow Certified Implementation Specialist - ITIL v3 (or higher) - Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI. - Strong understanding of JSON, REST APIs, XML, and MID Server architecture. - Experience working in Agile/Kanban environments with story point estimation. Preferred Qualifications - Prior experience supporting library, archival, publishing, or similar content management systems. - Experience with ServiceNow Flow Designer and Integration Hub. - Familiarity with federal records management and Controlled Unclassified Information (CUI) requirements. Requirements - Must be able to successfully complete federal contractor fitness/background investigation. - Must complete annual mandatory IT Security and Records Management training. Company Description

Role Description The Software Engineer is responsible for the full lifecycle sustainment, enhancement, and maintenance of the BH Pulse web-based survey platform and administrative website in a government .mil or approved cloud environment. This role ensures the system remains fully operational, mobile-optimized, secure, and capable of supporting unit-level behavioral health assessments, reporting, and data analytics. - Perform application maintenance, user interface modifications, survey module updates, and reporting enhancements. - Conduct planning, system design, and documentation (functional diagrams, screen layouts, business rules). - Develop and maintain front-end, middle-tier, and integration components while ensuring compliance with DoD security standards. - Support mobile device optimization and 24/7/365 system availability (downtime ≤5%). - Assist with training materials, best-practices documentation, and quarterly capability presentations. - Support decommissioning activities if required (open-source code and data handover). - Collaborate with the Database Administrator on system integration and performance. Qualifications - Bachelor’s Degree in Information Technology, Software Engineering, Computer Science, or equivalent. - Minimum of eight (8) years of software engineering experience. - Demonstrated experience working in DoD environments. - Strong server-side and web development expertise utilizing industry application packages. - Extensive knowledge of concurrent programming concepts, design, development, testing, maintenance, troubleshooting, and fielding of new capabilities. - Experience with project requirements tracking and implementation. - Background in graphic arts / user interface design required. Company Description

Role Description Leads the strategic design and execution of comprehensive user research programs to improve IRS taxpayer-facing digital services and applications. - Develop and execute research plans for usability testing, taxpayer interviews, and longitudinal user studies. - Synthesize findings into actionable insights and recommendations for IRS development teams. - Establish and maintain research methodologies that comply with accessibility (Section 508) and privacy standards. - Oversee research quality assurance and insight validation processes. - Mentor junior researchers and moderators. Qualifications - Bachelor’s or Master’s degree in Human Factors, Psychology, HCI, or related field. - 7+ years of UX research experience, with at least 4 years leading research programs. - Extensive portfolio of moderated usability testing and interview projects. - Experience with sensitive or government audiences preferred. - Proficiency in research platforms (UserTesting, Qualtrics, Dovetail, etc.). Requirements This is a remote position.

Role Description The Project Manager provides overall leadership and accountability for successful delivery of all usability testing, taxpayer research, and user research support services. This role ensures seamless integration of technical, operational, and compliance requirements while maintaining strict adherence to FTI security, privacy, and IRS standards. Qualifications - Bachelor’s degree (Master’s preferred) in Business, IT, UX, or related field. - PMP certification or equivalent. - 8+ years of project/program management experience on government contracts. - 5+ years managing UX/research or digital services contracts. - Demonstrated experience with FTI handling and IRS security requirements. - Active or ability to obtain minimum background investigation. Requirements - Serve as primary point of contact with IRS stakeholders for all contractual, technical, and administrative matters. - Manage cost, schedule, risk, quality, and deliverables in alignment with the QASP. - Oversee recruitment operations, usability testing cycles, and research reporting. - Lead surge staffing response and resource allocation. - Monitor performance metrics and implement corrective actions. - Ensure all staff complete required background investigations and FTI training. - Manage subcontractors and maintain fiscal accountability. Benefits - This is a remote position.

Role Description The Pega Developer will play a critical role in implementing and enhancing business rules, workflows, and case management functionality. - Design, develop, configure, and maintain business rules, processes, and workflows using Pega Platform (Constellation and Cosmos React). - Implement complex case management solutions within the Enterprise Case Management (ECM) environment to support tax credit application intake, validation, adjudication, and fraud review. - Develop and integrate Pega-based solutions with a web portal, Enterprise Data Platform (EDP), Enterprise API Gateway, and legacy systems. - Build and optimize reusable rules, decisioning logic, and business process automation. - Support Fraud Detection and Reporting initiatives by developing enhanced adjudication interfaces, data imports, and real-time monitoring capabilities. - Perform unit testing, debugging, and performance tuning of Pega applications. - Collaborate with Agile teams (Scrum/Kanban) to refine user stories, participate in sprint planning, reviews, and retrospectives. - Ensure all Pega deliverables meet IRS security, privacy, and Section 508 accessibility standards. Qualifications - Minimum 5 years of hands-on experience developing in Pegasystems Constellation and Cosmos React. - Strong expertise in Pega Platform (Rules, Case Management, Decisioning, Integration Services, and UI development). - Proven experience implementing Pega solutions in large-scale, regulated environments. - Solid understanding of tax processing, case management, or public benefits systems is highly desired. - Experience integrating Pega with enterprise systems (APIs, databases, AWS GovCloud, EDP/Tableau). - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - U.S. Citizenship is required. Requirements - Pega Constellation & Cosmos React (advanced). - Pega Business Process Management & Case Management. - JavaScript, HTML/CSS, REST/SOAP APIs. - SQL and data modeling. - Agile tools (JIRA, GitHub, CI/CD pipelines). - AWS GovCloud integration knowledge (a plus). Company Description