Role Description NewRocket is hiring a ServiceNow Software Engineer with ITOM. The Software Engineer- ITOM is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects. As a Senior Software Engineer, you will: - Interface with end-users, IT teams, and key stakeholders to gather systems requirements for Integrations. - Customize ServiceNow applications and facilitate rollout of new applications, module - ITOM (CMDB/Discovery). - Configure integrations between ServiceNow via REST/SOAP web and other applications. - Utilize Flow designer, Business rules, Scripting, Integrations & Logic implementations. - Guide customers through understanding technical solutions to their business requirements. - Interact with technical SMEs to get necessary environment information to support your service map and event work. - Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders. - Participate in user acceptance testing of the resulting maps, impact rules, and event management work. - Promote your update sets and data across applicable SN environments. - Remediate any production incidents that arise related to this scope. - Align with existing SN technical lead for map/event work to ensure a consistent approach that does not break shared patterns. - Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency. Qualifications - 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services). - Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud. - Experience working with ITOM and any bi-directional, automated integration between two systems. - Knowledge of Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations. - Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes. - Ability to create technical design documents and user documentation. Education - A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience. Certifications & Knowledge - The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. - Expected to complete ServiceNow competency Certifications as well as Module Accreditations. - Preferred Certifications: ITIL Foundation, ServiceNow CSA and CAD. Benefits - NewRocket is committed to a diverse and inclusive workplace. - We value and celebrate diversity, believing that every employee matters and should be respected and heard. - We are proud to be an equal opportunity workplace and affirmative action employer. - Commitment to providing employment opportunity regardless of various statuses. - For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Role Description As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. At the senior level, you are expected to work both independently and collaboratively based on project needs. - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. - Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. - Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. Qualifications - US Citizenship is required (required by the federal government for this position). - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 6+ years of software development experience. - 2+ years of experience implementing ServiceNow solutions. - 1+ years of experience in scoped application / custom application development using App Engine. Requirements - 2+ year experience troubleshooting and resolving technical issues related to ServiceNow implementations. - 2+ years of experience building integrations using REST APIs. - 1+ years of experience with Portal customization. - 1+ years of experience scripting beyond basic ServiceNow scripts. - 1+ years of experience in Agile Scrum. - Active DHS Public Trust clearance. - 1+ years of experience in App Engine. - Certified in one or more additional mainline certifications, with preference for: - ServiceNow Certified Application Developer - ServiceNow Certified System Administrator - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. - Familiarity with ITIL processes and IT Service Management (ITSM) principles. - Strong scripting skills in JavaScript and GlideScript. - Strong technical skills, including workflow configuration, and business rule development. - Experience in customizing UI and creating complex workflows. Benefits - Hands-on experience troubleshooting and resolving technical issues. - Detail-oriented tendencies with excellent problem-solving and analytical abilities. - The ability to work effectively in a team-oriented, collaborative environment. - Ability to interact with clients and internal teams professionally. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Role Description We are seeking a skilled ServiceNow Scrum Master to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of the ServiceNow platform, and a commitment to delivering high-impact solutions in a mission-driven environment. As a ServiceNow Scrum Master at Bravium, you will play a key role in guiding Agile teams to deliver high-quality ServiceNow implementations efficiently and effectively. You will: - Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals. - Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment. - Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress. - Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow. - Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality. - Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards. - Ensure that the team has a clear understanding of Definition of Done and how to meet it. - Collect and share team metrics with the team, determine when new metrics are needed, and develop improvements in metrics. - Ad hoc deliverables and action items at the discretion of leadership. Qualifications - Experience: Proven experience as a Scrum Master, preferably in a ServiceNow environment. - Certification: Certified Scrum Master (CSM) or equivalent Agile certification. - ServiceNow Knowledge: Strong understanding of ServiceNow platform capabilities and experience in implementing ServiceNow solutions. - Agile Expertise: Deep knowledge of Agile methodologies, including Scrum and Kanban. - Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences. - Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing challenges. - Team Player: Ability to work collaboratively with cross-functional teams and foster a positive team culture. - Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field. - U.S. Citizenship is required. - Active Public Trust clearance or the ability to obtain one. Requirements - Understanding of Agile methodologies and tools (e.g., Jira, Confluence). - Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively. - Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders. - Hands-on experience with ServiceNow, including familiarity with common modules and functionality. - Proficiency in developing business process documentation using Microsoft Visio or similar tools. - Experience translating business needs into detailed technical requirements. - Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices. Benefits - 15 PTO days - 11 paid holidays - Medical Insurance - Dental Insurance - Vision Insurance - Short Term and Long Term Disability coverage with 100% premium support - 401k Program with Bravium matching 100% of up to 4% of salary - Training Program - Employee Assistance Program - Maternity Leave - Paternity Leave - Annual performance bonuses - Referral bonus - Flexible work arrangements - Access to robust training and professional development program - Employee Assistance Program (EAP) for mental health and wellness support

• Work closely with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements • Collaborate with cross-functional teams to implement ServiceNow solutions • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow • Assist architects and senior developers in the integration of ServiceNow with other systems and applications • Create detailed documentation of configurations, customizations, and data schemas • Conduct thorough testing of ServiceNow configurations • Support end-user training to ensure smooth adoption of implemented solutions • Troubleshoot and resolve technical issues related to ServiceNow implementations • Adhere to security best practices and ensure compliance requirements