• Help coordinate and develop content for Canon’s website and digital platforms. • Create product launch content and compelling milestone storytelling. • Provide technical and creative vision on set for photo and video shoots. • Capture content for trade shows and events. • Strategically transform video assets into written narratives for the website. • Analyze performance metrics to create actionable strategies.

• Working cross-functionally to research, plan, write, and publish technical documentation • Collaborating with technical and non-technical SMEs to develop, organize, and write manuals, specifications, and process documentation. • Preparing source files for edit, SME review, and publication according to department procedures which includes Agile methodology. • Gaining a deep understanding of products and services, and translating complex information into simple, polished, engaging content • Developing content in alternative media forms for maximum usability, with a consistent voice across all documentation • Working with development and support leads to determine the best solutions for data presentation and interaction. • Developing, managing, and refining information architecture templates that align with organizational standards, ensuring seamless data migration and efficient updates.

Role Description We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability. Qualifications - 7+ years of experience in an IT-related role or bachelor’s degree in a computer-related field (or equivalent experience) - Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments - Strong experience with IT Help Desk frameworks and service delivery models - Experience with Microsoft technologies and/or Azure administration - Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems - Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome) - Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce) - Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems) - Excellent written, communication, and interpersonal skills Requirements - Provide advanced troubleshooting and technical support for Epic systems and related technologies - Research, diagnose, and resolve complex IT issues in a timely manner - Act as escalation point for high-priority incidents and critical system issues - Create, track, and prioritize tickets within the IT change management system - Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks - Review and follow up with internal IT teams on ongoing initiatives - Collaborate with third-party vendors to validate configuration and functionality within Epic environments - Plan and execute deployment of Epic end-user devices in coordination with local IT teams - Work closely with internal IT teams to ensure continuous service delivery - Lead and participate in internal and external trainings for IT staff and end users - Maintain clear communication with stakeholders regarding issue status and project updates - Create and maintain system documentation, support procedures, and application configurations - Follow IT policies, support procedures, and user code of ethics - Ensure HIPAA compliance and data security standards are consistently met Benefits - 100% Remote Work – work from anywhere in the U.S. - 100% Employer-Paid Medical Insurance - $1,500 Annual HSA Contribution - Generous Paid Time Off - 403(b) Retirement Plan - Professional Development & Education Assistance

Role Description Work alongside the best minds in technology. If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you. Kraft Kennedy is a multidisciplinary managed services provider firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, end user support, and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years' experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's managed services offerings. This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote. We are hiring for the following schedules: - 1 position - Monday-Friday, 10am to 5pm eastern (29 total hours) - 2 positions - Monday-Thursday, 11am to 7pm eastern (28 total hours) There is some flexibility with the schedule. You must live in the Atlanta area to be considered for this remote position. Responsibilities - You will be required to learn about client environments and various technologies used therein. - You will work on environments utilizing the full breadth of cloud and on-premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc. - You will work closely with infrastructure and networking equipment from vendors such as Microsoft, Broadcom, and Cisco, etc. - Tickets are assigned or scheduled by the on-duty dispatcher. - You will be required to learn about our C.L.I.E.N.T. service pillars efforts and incorporate them into your ongoing work. The pillars are that we are Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious. Qualifications - Rising Sophomore or Junior in college. - Excellent verbal and written communication skills. - Strong interest in technology and related college major. - Very organized and detail-oriented, with a high degree of accuracy and follow-up. - Strong problem-solving and technical troubleshooting. - Some experience with Windows desktop or server operating systems is preferred. - Some experience with networking hardware and basics is preferred. Compensation The base pay for this position has an hourly rate of $17.00. The offer will take into account a wide range of factors. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Employer Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.