• Working cross-functionally to research, plan, write, and publish technical documentation • Collaborating with technical and non-technical SMEs to develop, organize, and write manuals, specifications, and process documentation. • Preparing source files for edit, SME review, and publication according to department procedures which includes Agile methodology. • Gaining a deep understanding of products and services, and translating complex information into simple, polished, engaging content • Developing content in alternative media forms for maximum usability, with a consistent voice across all documentation • Working with development and support leads to determine the best solutions for data presentation and interaction. • Developing, managing, and refining information architecture templates that align with organizational standards, ensuring seamless data migration and efficient updates.

Role Description We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability. Qualifications - 7+ years of experience in an IT-related role or bachelor’s degree in a computer-related field (or equivalent experience) - Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments - Strong experience with IT Help Desk frameworks and service delivery models - Experience with Microsoft technologies and/or Azure administration - Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems - Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome) - Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce) - Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems) - Excellent written, communication, and interpersonal skills Requirements - Provide advanced troubleshooting and technical support for Epic systems and related technologies - Research, diagnose, and resolve complex IT issues in a timely manner - Act as escalation point for high-priority incidents and critical system issues - Create, track, and prioritize tickets within the IT change management system - Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks - Review and follow up with internal IT teams on ongoing initiatives - Collaborate with third-party vendors to validate configuration and functionality within Epic environments - Plan and execute deployment of Epic end-user devices in coordination with local IT teams - Work closely with internal IT teams to ensure continuous service delivery - Lead and participate in internal and external trainings for IT staff and end users - Maintain clear communication with stakeholders regarding issue status and project updates - Create and maintain system documentation, support procedures, and application configurations - Follow IT policies, support procedures, and user code of ethics - Ensure HIPAA compliance and data security standards are consistently met Benefits - 100% Remote Work – work from anywhere in the U.S. - 100% Employer-Paid Medical Insurance - $1,500 Annual HSA Contribution - Generous Paid Time Off - 403(b) Retirement Plan - Professional Development & Education Assistance

Role Description Work alongside the best minds in technology. If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you. Kraft Kennedy is a multidisciplinary managed services provider firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, end user support, and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years' experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's managed services offerings. This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote. We are hiring for the following schedules: - 1 position - Monday-Friday, 10am to 5pm eastern (29 total hours) - 2 positions - Monday-Thursday, 11am to 7pm eastern (28 total hours) There is some flexibility with the schedule. You must live in the Atlanta area to be considered for this remote position. Responsibilities - You will be required to learn about client environments and various technologies used therein. - You will work on environments utilizing the full breadth of cloud and on-premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc. - You will work closely with infrastructure and networking equipment from vendors such as Microsoft, Broadcom, and Cisco, etc. - Tickets are assigned or scheduled by the on-duty dispatcher. - You will be required to learn about our C.L.I.E.N.T. service pillars efforts and incorporate them into your ongoing work. The pillars are that we are Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious. Qualifications - Rising Sophomore or Junior in college. - Excellent verbal and written communication skills. - Strong interest in technology and related college major. - Very organized and detail-oriented, with a high degree of accuracy and follow-up. - Strong problem-solving and technical troubleshooting. - Some experience with Windows desktop or server operating systems is preferred. - Some experience with networking hardware and basics is preferred. Compensation The base pay for this position has an hourly rate of $17.00. The offer will take into account a wide range of factors. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Employer Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Role Description InAir is an enterprise-grade Airtable architecture consulting firm that simplifies complex corporate operations through governed system design. We are seeking a B2B Social Media & Search (SEO/AI Referral) Technical Writer to lead our organic distribution engine, reporting directly to the Head of Marketing. This role sits at the cutting edge of modern B2B demand generation, combining executive thought leadership on social media with advanced search visibility. - Own and execute a new LinkedIn strategy designed to translate our founding team into prominent industry influencers. - Ghostwrite high-authority narrative content that drives brand search and captures the attention of enterprise RevOps, Sales, and IT executives. - Create deep-dive technical "pillar pages" that define InAir's system-first methodology. - Ensure content ranks on traditional search engines (SEO) and serves as definitive source material for AI search models. - Collaborate closely with technical and engineering teams to ensure all content is operationally accurate. Qualifications - 5+ years of experience in B2B technical writing, content marketing, or copywriting, with a strong focus on SEO and B2B content creation. - Proven capability to write deeply about technical topics for executive audiences (CTOs, RevOps, IT). - Familiarity with Generative Engine Optimization (GEO) and AI search citation mechanics. - Basic hands-on experience with Airtable and a strong conceptual understanding of relational database concepts. - C1/C2 English proficiency with exceptional written communication skills. Requirements - Experience in enterprise software, RevOps, IT, or systems consulting (nice-to-have). - Basic understanding of HTML/CSS structure and metadata tagging to assist with search indexability (nice-to-have). - Familiarity with HubSpot, Zapier, Make, and social analytics tools (like Taplio or Shield App) (nice-to-have). Benefits - Open to Full-Time or Contract (preference for long-term, full-time arrangement). - Availability of approximately 30 hours/week for contract engagements. - Competitive compensation, dependent on experience and engagement structure. - Remote work location. Key Responsibilities - Research and write technical "pillar pages" and deep-dives for enterprise system design. - Optimize evergreen content for AI search engines and traditional SEO. - Partner with internal technical and engineering teams for operational accuracy. - Collaborate with the Head of Marketing to repurpose long-form technical guides into social media copy. - Support the execution of the LinkedIn content calendar with narrative-driven posts. - Enforce InAir’s "Architecture-First" voice across all written assets. - Track and analyze search rankings and AI citations to optimize content indexability. Technical Skills & Tools Required - Search & SEO: Google Search Console, SEMrush/Ahrefs, SEO schema markup, AI citation monitoring tools. - Social & Analytics: Shield App, Taplio, LinkedIn Analytics. - Database & Systems: Airtable (basic hands-on experience) and HubSpot. - Creative & Collaboration: Google Docs, Figma (basic collaboration), Slack. Soft Skills - Receptive to constructive feedback from marketing leadership and technical teams. - Diagnostic thinker able to break down technical errors or system bottlenecks. - High agency; comfortable turning raw technical outlines into polished assets quickly. - Direct, unsentimental, and precise tone that matches InAir's brand voice.