Kraft & Kennedy
Remote Jobs
Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
10 Jobs
IT Desktop Support Technician
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full-time position of Desktop Support Technician. The schedules are: - Monday through Friday: 4:30p to 1:30am Eastern - Wednesday through Sunday: 4:30p to 1:30am Eastern - Friday through Tuesday: 4:30p to 1:30am Eastern You must be located in one of these areas to be eligible for an interview: IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, and NC. This position reports to a Team Leader and will work closely with co-workers, senior technical staff, and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities: - Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles, and more. - Provide on-site assistance to clients on an as-needed basis. - Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues, and more. - Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. - Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. - Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. - Provide regional local on-site client support, as necessary. Qualifications - Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. - Strong customer service and communication skills. - Very organized and detail-oriented, with a high degree of accuracy and follow-up. - Strong problem-solving and technical troubleshooting skills. - Experience supporting environments with Windows Server and Exchange infrastructure is preferred. - Experience with server and network administration, software deployment, and MS Office. Document management experience preferred but not mandatory. - Some combined industry experience with Windows desktops. - Virtualization and storage experience strongly preferred. - MCSE and/or related technical certifications are strongly preferred. Benefits - Family-oriented team environment with strong emphasis on work-life balance. - Medical, dental, HSA, life, and long-term disability insurance. - 401k with company match. - Phone reimbursement. - Holidays/vacation/sick days. - Training on the latest technologies. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
IT Support Desktop Support Technician
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full-time position of Desktop Support Technician. The schedules are: - Monday through Friday: 4:30p to 1:30am Eastern - Wednesday through Sunday: 4:30p to 1:30am Eastern - Friday through Tuesday: 4:30p to 1:30am Eastern You must be located in one of these areas to be eligible for an interview: - IL - DE - FL - GA - MA - KY - PA - MD - TN - VA - TX - VT - WA - OH - UT - SC - NC The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff, and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities - Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. - Provide on-site assistance to clients on an as-needed basis. - Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. - Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. - Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. - Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. - Provide regional local on-site client support, as necessary. Qualifications - Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. - Strong customer service and communication skills. - Very organized and detail oriented, with a high degree of accuracy and follow up. - Strong problem solving and technical troubleshooting skills. - Experience supporting environments with Windows Server and Exchange infrastructure is preferred. - Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory. - Some combined industry experience with Windows desktops. - Virtualization and storage experience strongly preferred. - MCSE and/or related technical certifications are strongly preferred. Benefits - Family oriented team environment with strong emphasis on work-life balance. - Medical, dental, HSA, life and long-term disability insurance. - 401k with company match. - Phone reimbursement. - Holidays/vacation/sick days. - Training on the latest technologies. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Intern Technical
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description Work alongside the best minds in technology. If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you. Kraft Kennedy is a multidisciplinary managed services provider firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, end user support, and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years' experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's managed services offerings. This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote. We are hiring for the following schedules: - 1 position - Monday-Friday, 10am to 5pm eastern (29 total hours) - 2 positions - Monday-Thursday, 11am to 7pm eastern (28 total hours) There is some flexibility with the schedule. You must live in the Atlanta area to be considered for this remote position. Responsibilities - You will be required to learn about client environments and various technologies used therein. - You will work on environments utilizing the full breadth of cloud and on-premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc. - You will work closely with infrastructure and networking equipment from vendors such as Microsoft, Broadcom, and Cisco, etc. - Tickets are assigned or scheduled by the on-duty dispatcher. - You will be required to learn about our C.L.I.E.N.T. service pillars efforts and incorporate them into your ongoing work. The pillars are that we are Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious. Qualifications - Rising Sophomore or Junior in college. - Excellent verbal and written communication skills. - Strong interest in technology and related college major. - Very organized and detail-oriented, with a high degree of accuracy and follow-up. - Strong problem-solving and technical troubleshooting. - Some experience with Windows desktop or server operating systems is preferred. - Some experience with networking hardware and basics is preferred. Compensation The base pay for this position has an hourly rate of $17.00. The offer will take into account a wide range of factors. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Employer Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Consultant Document Management Systems MSP
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description We have an exciting full-time opportunity for a talented and driven individual to work in our Enterprise Content Management (ECM) Practice Group. The ECM Practice Group provides design, implementation, and support expertise to our Clients in the areas of Document Management, Email Management, and the various third-party applications that integrate with these systems. You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Nevada, South Carolina, North Carolina, Tennessee, Texas, Utah, Vermont, Virginia, DC, Kentucky, Pennsylvania, Ohio or Washington. Duties/Responsibilities: - Assist senior Practice Group consultants with ECM software installations and configurations - Assist senior ECM consultants with data migration tasks and analysis - Create, test, and develop scripts to aid in document management system conversions - Perform ECM system health check and administration activities for our clients - Research new technologies, product features, and industry best practices - Handle and troubleshoot DMS-related support issues submitted by managed Clients Qualifications - Excellent oral and written communication skills - Ability to manage multiple priorities - Knowledge of Microsoft SQL Server and Database queries - Knowledge of programmable scripting (i.e., Microsoft SQL, PowerShell) - Knowledge of NetDocuments or iManage Universal REST APIs - Data analysis and data conversions/migrations Requirements - College Degree - Experience with Microsoft Windows and Office products - 3+ years of experience with legal Document Management Systems, such as iManage or NetDocuments Benefits - Medical, dental, life and disability insurance - 401k with company match - Holidays/vacation/sick days - Cutting edge training on the latest technologies - Employee referral bonus program - Phone reimbursement
Microsoft Cloud Support Infrastructure Engineer
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes. Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more. We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Nevada, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia, Vermont, DC, Kentucky, Pennsylvania, Ohio, or Washington. Duties/Responsibilities - Implement and support infrastructure technologies such as Microsoft Azure, VMware, and networking technologies. - Execute migrations of on-premises platforms to cloud infrastructure. - Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services. - Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary. - Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients. - Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues. - Provide on-site support, as necessary. Qualifications - Microsoft Azure Infrastructure with a heavy focus on Azure Networking, including firewalls, site-to-site VPNs, load balancing, private endpoints, traffic managers, application gateways. - Networking (Cisco, Palo Alto, Meraki, etc.) - Active Directory and Entra ID - Microsoft Windows Server 2016 and higher - PowerShell - Experience in a technology support organization Requirements - Additional Microsoft 365 products (Intune, OneDrive for Business, etc.) - VMware - Citrix - Azure Virtual Desktop - Microsoft Certified: Azure Solutions Architect Expert and/or related technical certifications Education and Experience - Bachelor’s degree - 5 plus years of experience in IT - Excellent verbal and written communication skills - Very organized and detail-oriented, with a high degree of accuracy and follow-up - Strong problem-solving and technical troubleshooting skills Compensation The base pay for this position has a salary range of $85,000 to $140,000. The actual salary offer will take into account a wide range of factors including the individual’s qualifications, experience, as well as location. In addition, certain positions are eligible for bonuses or commissions. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Periodic after hours work. Benefits - Medical, dental, life, and disability insurance - 401k with company match - Holidays/vacation/sick days - Cutting edge training on the latest technologies - Employee referral bonus program - Phone reimbursement Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
Managed Services Customer Success
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description Kraft Kennedy is a leading technology and management consulting firm specializing in managed services, IT infrastructure, cybersecurity, and advisory solutions for professional services organizations. As a Managed Services Account Manager, you will play a pivotal role in ensuring client satisfaction and fostering long-term relationships across a portfolio of accounts. You will serve as the primary non-technical point of contact, collaborating closely with clients and internal teams to deliver exceptional service and drive strategic growth. You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Nevada, South Carolina, North Carolina, Tennessee, Texas, Utah, Vermont, Virginia, DC, Kentucky, Pennsylvania, Ohio, or Washington. - Serve as the non-technical point of contact for assigned group of Managed Services accounts and develop trusted relationships with both external and internal client teams. - Ensure that accounts are satisfied with Kraft Kennedy's level of service, communicating feedback raised by the client to Kraft Kennedy management, while ensuring any concerns are resolved in an effective and timely manner. - Proactively interface with accounts on a regular basis to ensure their needs are being met via ad-hoc check-ins and routine status meetings. - Develop and maintain agenda/meeting notes for ongoing status meetings, while working with the internal team to prioritize follow-up items and communicate updates. - Work with the technical team to explore improvements for the client’s technologies, bringing those recommendations to the attention of the client and the internal sales team. - Coordinate the preparation, scheduling, and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings. - Drive relationship growth through scheduled in-person meetings at client locations. - Assist with the management of onboarding new clients and contacts. - Develop a thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts. - Develop overall proficiency in internal systems and operating procedures. - Work with Procurement to ensure hardware/software renewals are processed in a timely manner. - Develop proficient understanding of Agreements and billing procedures for each client. - Review client invoices for accuracy and respond to any billing-related issues that arise. Qualifications - Bachelor’s degree preferred. - Demonstrated level of success in the development of client relationships. - Enjoy working with customers and external audiences. - High energy and drive with good negotiation skills. - Proficient with general office applications (MS Office, etc.). - Strong organizational, presentation, and customer service skills. - Strong written communication skills. - Interpersonal skills such as communication skills, active listening, and customer care. - Ability to multi-task and adapt to changes quickly. - Typing skills to ensure quick and accurate data entry. - Self-motivated with the ability to work in a fast-moving environment. - Ability to travel periodically to client locations. Benefits - Family-oriented team environment with strong emphasis on work-life balance. - Medical, dental, HSA, life, and long-term disability insurance. - 401k with company match. - Phone reimbursement. - Holidays/vacation/sick days. - Cutting-edge training on the latest technologies. - Employee referral bonus program.
SOC SIEM Analyst
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description We are seeking a dedicated and experienced individual with a strong background in information security and technology to join our growing Managed Security Service Provider (MSSP) within the Security Operations Center (SOC). As a SOC SIEM Analyst, you will play a crucial role as the technical expert who ensures our SIEM platform runs at peak performance and provides actionable security intelligence. This individual will be a key part of our security infrastructure team, working closely with SOC Analysts and IT staff. You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia, Vermont, DC, Kentucky, Pennsylvania, Ohio, or Washington. Qualifications - Must hold or be able to obtain within one “1” working year, two “2” Microsoft security certifications, AZ-500 and SC-200, required by Kraft Kennedy. - Minimum of 3 years of experience in IT Security or related field is required. - Experience with EDR, Mail Hygiene, Zero Trust, and Vulnerability management tools. - Ability to manage and prioritize multiple assignments while meeting deadlines. - Security Certifications (CISSP, GCIA, GCIH, GCFA, or GCFE) a plus! Requirements - SIEM Platform Management: Administer and maintain the SIEM platform, ensuring system health, performance, storage, and availability. Perform updates, patching, and backups regularly. - Log Source Integration: Coordinate with internal and client teams to onboard new log sources, ensuring accurate and efficient data collection and parsing. - Content Development and Optimization: Create, tune, and manage SIEM content including correlation rules, alerts, dashboards, and reports to enhance detection capabilities and reduce false positives. - Performance Monitoring and Optimization: Analyze SIEM performance metrics and implement improvements to support scalability and high-speed querying. - Documentation and Reporting: Maintain documentation for SIEM architecture, processes, and procedures. Generate reports on system health, performance, and security metrics for management and compliance. - Security Incident Response: Conduct in-depth analysis and investigation of security incidents. Collaborate with SOC analysts to escalate and resolve advanced threats. - Client Engagement and Advisory: Assess client security needs and recommend tailored solutions aligned with Kraft Kennedy SOC standards. Develop and implement security policies to strengthen client security posture. - Collaboration and Support: Provide technical guidance and support to the SOC team. Troubleshoot SIEM-related issues and ensure timely resolution. - Continuous Learning and Threat Awareness: Stay current with emerging security trends, technologies, and threats to proactively safeguard client environments. - Availability & Responsiveness: Be available on call outside of normal business hours in case of emergencies. Able to work in a fast-paced environment and manage multiple priorities. - Technical Expertise Across IT & Security: Leverage experience across various IT disciplines, including hands-on use of security monitoring tools, vulnerability scanning, and reviewing assessment reports. Maintain strong networking knowledge with a focus on security. - SIEM Platform Proficiency: Demonstrate deep understanding of enterprise-level SIEM platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation (correlation rules, exclusions, dashboards, reports). - System Administration & Scripting: Experience with Linux/Windows system administration and command-line tools. Proficient in scripting languages such as Python and PowerShell, and query languages like KQL. - Security Frameworks & Incident Response: Knowledge of security frameworks (MITRE ATT&CK, NIST, CIS). Hands-on experience with incident handling and response processes. - Troubleshooting & Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively. - Communication & Collaboration: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Strong teamwork and collaboration skills. - Platform Familiarity: Demonstrate proficiency with the Kraft Kennedy SOC stack. Benefits - Medical, dental, life, and disability insurance. - 401k with company match. - Holidays/vacation/sick days. - Cutting edge training on the latest technologies. - Employee referral bonus program. - Phone reimbursement. Compensation The base pay for this position has a range of $65,000 - $80,000. The actual salary offer will take into account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. Company Description Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Intern
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description Work alongside the best minds in technology. If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you. Kraft Kennedy is a multidisciplinary consulting firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, managed services and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years’ experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote. We are hiring for the following schedules: - Thursday through Saturday, 8:30 AM to 5:30 PM - Sunday through Tuesday, 8:30 AM to 5:30 PM There is some flexibility with the schedule. You must live in one of these locations to be considered for this remote position: - Connecticut - Delaware - Florida - Georgia - Illinois - Maryland - Massachusetts - New York - South Carolina - North Carolina - Tennessee - Texas - Utah - Virginia - Vermont - DC - Kentucky - Pennsylvania - Ohio - Washington Qualifications - Rising Sophomore or Junior in college - Excellent verbal and written communication skills - Strong interest in technology and related college major - Very organized and detail oriented, with a high degree of accuracy and follow up - Strong problem solving and technical troubleshooting - Some experience with Windows desktop or server operating systems is preferred - Some experience with networking hardware and basics is preferred Requirements - You will be required to learn about client environments and various technologies used therein. - You will work on environments utilizing the full breadth of cloud and on premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc. - You will work closely with infrastructure and networking equipment from vendors such as Microsoft, VMware, Cisco, etc. - Tickets are assigned or scheduled by the on-duty dispatcher. - You will be required to learn about our C.L.I.E.N.T. (Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious) service efforts and incorporate them into your ongoing work. Benefits - The base pay for this position has an hourly rate of $17.00. The offer will take into account a wide range of factors. Company Description Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Microsoft Cloud Support Infrastructure Engineer
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes. Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more. We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia, Vermont, DC, Kentucky, Pennsylvania, Ohio, or Washington. Qualifications - Bachelor’s degree - 5 plus years of experience in IT - Excellent verbal and written communication skills - Very organized and detail oriented, with a high degree of accuracy and follow-up - Strong problem solving and technical troubleshooting skills Requirements - Implement and support infrastructure technologies such as Microsoft Azure, VMware, and networking technologies - Execute migrations of on-premises platforms to cloud infrastructure - Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services - Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary - Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients - Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues - Provide on-site support, as necessary Benefits - Medical, dental, life and disability insurance - 401k with company match - Holidays/vacation/sick days - Cutting edge training on the latest technologies - Employee referral bonus program - Phone reimbursement Compensation The base pay for this position has a salary range of $85,000 to $140,000. The actual salary offer will take into account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Periodic after hours work
Enterprise Content Management (ECM) Consultant
Kraft & KennedyKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Role Description We have an exciting full-time opportunity for a talented and driven individual to work in our Enterprise Content Management (ECM) Practice Group. The ECM Practice Group provides design, implementation, and support expertise to our Clients in the areas of Document Management, Email Management, and the various third-party applications that integrate with these systems. You must live in one of these locations to be considered for this remote position: Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Vermont, Virginia, DC, Kentucky, Pennsylvania, Ohio, or Washington. - Assist senior Practice Group consultants with ECM software installations and configurations - Assist senior ECM consultants with data migration tasks and analysis - Create, test, and develop scripts to aid in document management system conversions - Perform ECM system health check and administration activities for our clients - Research new technologies, product features, and industry best practices - Handle and troubleshoot DMS-related support issues submitted by managed Clients Qualifications - Excellent oral and written communication skills - Ability to manage multiple priorities - Knowledge of Microsoft SQL Server and Database queries - Knowledge of programmable scripting (i.e., Microsoft SQL, PowerShell) - Knowledge of NetDocuments or iManage Universal REST APIs - Data analysis and data conversions/migrations Requirements - College Degree - Experience with Microsoft Windows and Office products - 3+ years of experience with legal Document Management Systems, such as iManage or NetDocuments Benefits - Medical, dental, life and disability insurance - 401k with company match - Holidays/vacation/sick days - Cutting edge training on the latest technologies - Employee referral bonus program - Phone reimbursement