Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.
Student Success Mentor
Location
MST (UTC-7)
Posted
2 days ago
Salary
$21 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Student Success Mentor
Learning Network
Role Description As a Student Success Mentor, you'll walk alongside students who need someone to believe in them before they believe in themselves. Through genuine relationships, consistent encouragement, thoughtful accountability, and proactive intervention, you'll help students reconnect with school, overcome obstacles, and build the habits and confidence needed to achieve their goals. Your success is measured in both meaningful outcomes and measurable results: students who reconnect after disengaging, regain confidence following setbacks, remain on pace toward graduation, and develop the resilience, habits, and belief needed to succeed long after they leave our schools. This is a deeply student-centered, relationship-driven role where your greatest impact comes from consistently showing up for students who need someone in their corner. You'll proactively connect with students and families through various communication channels while monitoring engagement, attendance, academic progress, and overall student well-being. Core Responsibilities - Build lasting relationships that make every student feel seen, valued, supported, and capable of achieving more than they believed possible. - Monitor engagement, attendance, communication, and academic progress with relentless consistency, identifying early warning signs and launching timely interventions before students fall behind. - Partner with students, families, teachers, and support teams to remove barriers, develop personalized success plans, and keep students moving confidently toward graduation. - Inspire resilience through encouragement, accountability, and consistent follow-through, helping students develop the confidence and habits needed for lifelong success. Essential Duties - Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset. - Build trusted relationships with students and families through consistent, proactive communication. - Monitor student attendance, assignment completion, engagement, course pacing, and other key indicators daily. - Identify academic, social-emotional, motivational, or environmental barriers impacting student success. - Partner closely with classroom teachers, Special Education staff, administrators, and other student support professionals. - Help students establish meaningful academic and personal goals. - Maintain thorough, accurate documentation of student interactions, interventions, progress, and outcomes. - Accurately assess student concerns and promptly escalate safety issues according to company policy. - Participate enthusiastically in professional development and team meetings. - Support student enrollment, retention, and long-term success. - Embrace other duties as needed to advance our mission. Work Schedule and Availability - Work a fixed schedule: 8:30 a.m.–5:30 p.m. Mountain Time, year-round. - Work full time in this hourly role, requiring at least 40 hours per week. - Remain actively available and immediately responsive throughout the workday. - Avoid all concurrent work during scheduled hours. - Maintain a private, professional, distraction-free remote workspace. - Maintain consistent daily availability; absences exceeding two consecutive instructional days cannot be accommodated. This Role Is Your Calling If: - You wake up energized by the chance to be a consistent, believing adult in a student's life. - You thrive on forging real relationships that spark "aha" moments. - You're wired for excellence: self-driven, ultra-responsive, and proud to own every student's progress. - You find purpose in partnering with families, educators, and support teams. - You embrace clear structure, metrics, and accountability. This Role May Not Align If: - You seek high flexibility in your schedule or a self-paced workday. - You prefer minimal direct interaction with students or parents. - You dislike proactive outreach such as phone calls or frequent messaging. - You struggle with tight responsiveness, follow-through, or time management under metrics. - You want to balance this position with another job. - You resist oversight, performance tracking, or structured expectations. Knowledge, Skills, and Abilities - Strong interpersonal skills to communicate clearly, empathetically, and professionally. - Ability to build rapport, gain commitment, and explain concepts using varied methods. - Extreme ownership of outcomes with high self-motivation, discipline, and accountability. - Strong active listening, problem-solving, conflict resolution, and relationship-building skills. - Strong organizational skills, time management, attention to detail, and the ability to handle competing priorities. - Ability to support students from diverse backgrounds while navigating sensitive conversations. - Comfort addressing social-emotional concerns and fulfilling mandated reporting responsibilities. - Proficiency with Mac OS, Google Workspace, learning management systems, and task tools. - Willingness and ability to travel to assigned testing locations for proctoring. Qualifications - Bachelor's degree in Education, Counseling, Psychology, Social Work, Human Services, or a related field (preferred). - Minimum of two (2) years of experience supporting students, families, or customers in a professional environment (required). - Minimum of two (2) years of experience working with students in an educational, mentoring, counseling, or student support role (required). - Experience building positive relationships that improve student engagement, persistence, or success (preferred). - Experience using student information systems, Google Workspace, Mac OS, and collaboration tools (preferred). - Ability to pass required background checks (required). Benefits - Medical, dental, and vision employee coverage for as little as $1 each per month. - Personal paid time off in addition to major holidays. - Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer. - 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings. Base Pay Range $21 — $23 USD
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