Role Description Hancock Software is seeking a Solutions Engineer to join our Implementation team and serve as a primary technical resource throughout the client lifecycle. In this hands-on role, you will guide customers through preparation, planning, configuration, validation, and deployment of the Hancock Cloud energy efficiency software platform. You will collaborate closely with Technical Support, Product Management, Engineering, and the Executive team to deliver exceptional outcomes for clients across the country. Another key aspect of this role is client and software support; you will provide service-level application support to assist our support team in the diagnosis and debugging of software and configuration-related issues. Experience in energy efficiency retrofits or utility efficiency programs is a plus. Specific Responsibilities - Act as the primary implementation resource during the onboarding and go-live phases of the client lifecycle. - Actively support and diagnose technical issues in conjunction with support and customer success resources. - Clearly define, identify, and document customer business and technical requirements and objectives. - Create user documentation, training materials, and operating procedures. - Participate in project calls with customers, serving as a subject matter expert on company solutions. - Coordinate and track tasks assigned to both internal and external project team members. - Execute project tasks including scripting, data imports, configuration, testing, and knowledge transfer. - Translate business requirements into technical specifications for report development or product enhancements. - Build strong customer relationships to facilitate requirements gathering and solution validation. - Contribute to the development of implementation guidelines and process improvement initiatives. - Work across time zones with nationwide clients and with global team members across the US, India, and China. Qualifications - Demonstrated ability to lead and deliver software implementation projects from pre-sales through final delivery, preferably in this or a related industry. - Demonstrated technical and client support experience, specifically with cloud-hosted and client-installed applications. - 2–5 years of HTML/JavaScript and web development experience, including hands-on implementation or support work at a software company. - Ability to accurately track multiple detail-intensive, interdependent tasks with timely completion. - Self-motivated with a proven ability to work productively in a virtual team environment. - Strong commitment to building successful client relationships and ensuring customer satisfaction. - Proficiency in some of the following: MS SQL, Postman, Embarcadero RAD Studio, Delphi, Pascal, RESTful API development, and business intelligence tools, is a plus. - Agentic coding experience, primarily using Claude Code or an equivalent agentic coding platform, is a plus. - General knowledge of database structures and familiarity with data migration tools and processes is a plus. - Familiarity with Azure DevOps or equivalent ticket management systems, is a plus. - Experience in the energy efficiency retrofit or construction industry, especially utility demand-side management, is a plus. - Salesforce API integration experience is a plus. - Azure DevOps pipeline and CI/CD experience are a plus. Technology - Core Stack: HTML/JavaScript, RESTful API, also interaction with .NET Framework, C# and MSSQL - Tools: Visual Studio Code/Enterprise, Claude Code, Azure DevOps Git, Azure DevOps Ticket Management, Microsoft SQL Server, Zendesk Education - An undergraduate degree in Computer Science, Engineering, or a related field is preferred, though equivalent hands-on experience in software implementation will be considered. Compensation - $65,000 - $80,000 based on experience Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices • Become an expert on Samsara products • Articulate to prospects how businesses like theirs use Samsara today to solve challenges common to their industry • Deliver the work products that get deals done • Walk installers through any scenario • Write scripts against our open API that solve real-world problems for companies that deliver essential services • Act as a liaison between Samsara’s product and sales teams

• Build and deliver presentations and product demonstrations highlighting technical capabilities of Planet’s platform and our ability to fulfill customers’ business needs. • Foster solid relationships with customer and partner technical and management teams, establishing yourself as a trusted advisor to their organizations. • Provide expert recommendations on solution proposals or system architectures tailored to address specific business challenges. • Assist with the response to tenders, RFIs, RFPs, and proposals with respect to product/solution information. • Work with your sales team colleagues to determine account development plans and execute a strategy to engage customers and prospects. • Collaborate with internal cross-functional teams including Customer Success, Product Management, and Business Development to act as the voice of the customer. • Attain quarterly and annual sales and operational objectives assigned by management. • Be self-motivated to learn new technologies and industries. • Interface with all Pre-Sales Engineers globally, building a community to improve the team’s technical and sales skills. • Ability to present to key LATAM Civil Government and commercial stakeholders. • Act as a mentor to team members and lead training to drive their development.

• Lead technical discovery, scope and run POCs, and deliver persona-aware demos • Own technical responses to RFPs, RFIs, and security questionnaires • Support customers through deployment, configuration, and integration • Engage with EU regulatory frameworks (NIS2, GDPR) as they relate to mobile security • Travel within EMEA for onsite meetings, workshops, and events