• Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work • Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability • Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows) • Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials. • Manage technical writing team: hiring, mentoring, workload assignment, performance management • Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high-stakes content • Define documentation process and standards; establish style guide, review cadence, and quality gates • Partner with product and engineering on documentation scope, requirements, and release timing • Oversee documentation release cycle aligned with product launches • Analyze user feedback and support tickets to identify content gaps and prioritize improvements

• Maintain and support the day-to-day operations of the HRIS (Workday), ensuring data accuracy and integrity • Support team leadership in developing, supporting, and maintaining the Workday roadmap by analyzing system capabilities, identifying business needs, and recommending enhancements that align with Rocketship’s goals • Lead the design, configuration, testing, and deployment of system updates and enhancements in the HRIS, translating business requirements and priorities into scalable, efficient, and compliant system solutions • Develop presentations and engage with Rocketship senior leadership to gather input and advance our HRIS and talent systems strategy and implementation • Serve as the point of contact for HRIS-related inquiries, troubleshooting issues and liaising with vendors as needed • Generate reports and dashboards to support Talent Team and Rocketship initiatives, audits, and compliance requirements • Collaborate with HR team members and other departments to streamline organization processes through automation and improved system use • Ensure data privacy and security compliance in accordance with organizational policies and legal requirements • Develop and provide training and documentation to HR staff and system users • Monitor and analyze trends in HRIS technology to recommend system enhancements

• CPQ Quoting: Own day-to-day configuration, pricing, and quoting via Salesforce CPQ for routine and complex deals — reviewing for accuracy, applying standard discounting, and escalating non-standard terms for approval. • Process Improvement: Identify and help fix inefficiencies in the quote-to-cash workflow; support automation efforts and template updates; help ensure adherence to revenue recognition standards (ASC 606). • Reporting & Analytics: Build and maintain dashboards tracking quote turnaround time, approval rates, and discount trends; deliver weekly insights to Sales leadership. • Sales Enablement: Be a go-to resource for reps on quoting best practices and deal structuring; troubleshoot quote-to-order issues and participate in deal reviews. • Cross-Functional Collaboration: Partner with Sales, Finance, and Legal on process changes; help train new hires on self-service CPQ tools. • Risk Management: Flag pricing discrepancies or compliance risks and support resolution to protect margins.

• Supports the oversight and management of an end-to-end change management framework across business and technology changes • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions • Develops, communicates, and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy • Oversees/leads/manages and plans work activities that may require alignment across multiple areas • Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team