Connecting You to Better: MeridianLink is the developer of the industry's first multi-channel loan origination system.
Technical Publications Manager
Location
United States
Posted
1 day ago
Salary
$95K - $145K / year
Seniority
Lead
Job Description
Technical Publications Manager
MeridianLink
• Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work • Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability • Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows) • Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials. • Manage technical writing team: hiring, mentoring, workload assignment, performance management • Authoring: Write substantial portions of administrator and user guides; mentor writers on complex/high-stakes content • Define documentation process and standards; establish style guide, review cadence, and quality gates • Partner with product and engineering on documentation scope, requirements, and release timing • Oversee documentation release cycle aligned with product launches • Analyze user feedback and support tickets to identify content gaps and prioritize improvements
Job Requirements
- 7+ years in technical writing; 3+ years managing writers at a SaaS company
- Hands-on experience authoring large, complex administrator and user guides (single products or product families)
- Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows
- Experience designing documentation structure and information architecture for multiple products or a large product suite
- Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)
- Experience using AI tools to generate content drafts and automate processes
Benefits
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
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