• Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our company with assigned large private and public sector customers • The VKCL engages with C-/ D-suite customers in assigned accounts and collaborates with the extended our company's field team to ensure implementation and pull-through at the individual clinic/hospital/provider level • The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate our company's resources and personnel to meet the needs of the customer • Actively develops, enhances and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities • Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements • Responsible for demonstrating strong collaboration and coordination with all our company's customer-facing roles • With all assigned accounts, the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our company's Vaccines and coordinating the account team execution consistent with the strategy and customer needs • Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our company • Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs • Identifies strategic customers within region/geography that afford our company's differentiated business opportunities and prioritizes their importance • Stays abreast of competitor approaches and our company's customer contracting strategy; engages appropriate our company's account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business

• Assist in pulling platform data & preparing reports for clients and internal teams. • Prepare campaign analysis of paid initiatives across social publishers, as well as programmatic DSP/SSP platforms such as Beeswax, Groundtruth, and Amazon • Assist in client relations, managing and supporting your clients as a day-to-day point of contact • Create and execute operations processes with an eye on efficiency, safeguards, and continuous improvement to ensure the success of both client teams and the ad operations team • Beta test internal proprietary technology and provide recommendations and feedback • Participate in weekly training, daily team meetings, quarterly company-wide meetings, and more • Ensure client goals are met through proactive management and optimization

• Increases revenue and profitability through generation of new business and further development of existing accounts • Generates new leads by networking, cold calling, researching various directories and internet sites • Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction • Understands complex requirements from customers for preparation of customized quoting • Delivers effective sales presentations and ensures technical requirements are met • Assists with on-site troubleshooting of customers' concerns • Works with and coordinates vendor resources to build relationships and support sales • Performs other duties as assigned

• Drives all daily sales objectives focusing on territory growth. • Develops and executes on territory business plans in a quarterly quota-based system. • Directs all training and education planning during account launches. • Demonstrates proficiency in presenting and implementing Performance Guarantees in key accounts. • Transfers account knowledge and other requested information to the leadership team on a regular basis. • Collaborates and coordinates clinical specialist(s) and aligns the team around the business plan. • Makes clinical and economic presentations to customers, committee members and relevant staff. • Builds and maintains solid customer relationships, including KOL cultivation and maintenance. • Develops relationships with hospital administrative staff and develops and executes corporate contracts where appropriate. • Demonstrates outstanding product knowledge and can impart this knowledge with and provide input to the broader organization.