• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey • Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans • Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes • Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives • Drive customer reference-ability and continuous improvement of customer advocacy measures • Prepare and deliver territory plans to define account strategies and align resources • Team and establish shared accountability with adjacent functions in key points of the customer journey

• Support customers across our Risk & Fraud suite of products • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • Co-create customer success plans, deliver executive business reviews, demonstrate value, and identify and mitigate risk • Serve as a deep product expert in event settings, like industry conferences and webinars • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings • Develop enablement for customers and Thomson Reuters employees • Utilize technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers • Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services • Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes • Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers • Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio • Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health • Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues • Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies • Work with Support and Product teams to surface and resolve recurring customer challenges • Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

Role Description This role’s primary responsibility will be to shape and execute Compana Pet Brands’ (CPB) Pet Sales strategy with one of the company’s most strategic retail partners. This role is responsible for driving revenue growth, strengthening customer relationships, and delivering exceptional execution across the Tractor Supply (TSC) account. As our Key Customer Manager, you’ll make an impact by: - Building and maintaining strong, consultative relationships with key stakeholders at TSC, serving as a trusted partner and brand ambassador for CPB. - Developing and executing strategic sales plans that identify growth opportunities and expand CPB’s presence within TSC. - Driving achievement of annual revenue goals across assigned product categories and account portfolios. - Collaborating closely with internal teams - including Marketing, Customer Service, Supply Chain, and Business Development - to ensure alignment and support for account initiatives. - Developing and delivering go-to-market plans that align stakeholders and demonstrate strong business acumen. - Monitoring and analyzing account performance using syndicated data and internal reporting tools. - Planning, deploying, and managing trade and promotional resources to deliver measurable results and strong ROI. Qualifications - Effectively communicate in English, in both verbal and written forms. - Bachelor’s degree in Sales, Management, Business, or related field; or equivalent combination of education and experience. - 3–5 years of progressive sales experience within Animal Health, Pet, CPG, or related industries. - Deep understanding of TSC’s retail environment, shopper behavior, category trends, and competitive dynamics. - Experience partnering with marketing teams on digital marketing initiatives, including e-commerce optimization, digital shelf management, and retailer-specific advertising programs. - Proficiency with syndicated data platforms (Nielsen, IRI/Circana) and the ability to translate insights into action. - High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Benefits - A growing team making a difference in the lives of pets and pet families. - Great work/life balance with PTO, paid holidays and more! - Medical, dental, vision and an employee assistance program to support your well-being. - 401k with company match. - Casual work environment with a focus on teamwork. - Paid parental leave. - Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line. Company Description Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.