Bazaarvoice

• Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos. • Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics. • Attend 1-on-1 coaching calls as scheduled and as needed. • Willingness to check-in on days not scheduled to work. • Willing and able to work between 16 and 29 hours per week, based on content volume. • Utilize (Google Applications: Mail, Calendar, Meet, Sheets, Docs), online communications tools (Slack) and forums to be self-sufficient in managing performance expectations.

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10) • Ensure renewal and growth of each account in your portfolio • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally • Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives • Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions • Craft compelling narratives out of performance data to convey our value • Attend and host relationship building and networking events • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

• Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction. • Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership. • Partner with clients and internal cross-functional teams (Account Directions, Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach in high-stakes meetings. • Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization. • Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points. • Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

• Prospecting strategic accounts and clients, booking meetings for the CAS Enterprise team. • Under Account Director leadership and direction, you will: run initial discovery calls for new prospects, leads deal cycles for select renewals and turn-key opportunities, and build proposals and quotes for standard business opportunities. • Drive the proactive opportunity outreach strategy by drafting email templates, identifying high-fit accounts for opportunities, and partnering with Account Directors and your greater account team to deliver messaging to potential clients. • Cold calling – making select outbound calls to potential clients, particularly brand managers and other budget holders in CPG product categories. • Build and nurture new relationships at every level within client organizations with an emphasis on marketing decision makers and budget holders. • Understand the customer category, brand, and business objectives to uncover opportunities and position the Bazaarvoice suite of solutions to meet these objectives. • Support sales team in all efforts to meet or exceed all applicable sales quota goals.

• Impact the full client lifecycle, measured through bookings, adoption, retention and advocacy, by partnering and influencing cross-functional partners in Product, Marketing, Sales, Client Success, Services and Enablement. • Build compelling narratives that clearly differentiate Bazaarvoice as the premium offering in the ratings and reviews space. • Define and execute GTM strategy for Bazaarvoice Ratings & Reviews releases, including launch positioning, messaging, internal and external enablement/comms, and ongoing adoption motions across different business sizes, personas, industries and geographies. • Drive competitive positioning and de-positioning efforts with research-backed insight and strategic clarity. • Serve as a strategic partner to Product Management, influencing roadmap decisions with market context and go-to-market requirements. • Collaborate with Sales, Client Success, and Enablement teams to equip the field with the tools they need to confidently sell, advise, and support our Ratings & Reviews offering. • Partner with Marketing Teams (Brand, Content, Digital, Growth, and Field Marketing) for coordinated demand generation, revenue-driving, and customer advocacy activities. • Gather market intelligence and voice of the customer and produce quarterly reports to inform business strategy across cross-functional teams. • Create clear, compelling sales and marketing collateral, from one-sheets and web copy to playbooks and pitch decks. • Orchestrate a unified global strategy that empowers regional marketing teams (EMEA, APAC, NA) to execute with relevance in their local markets, while keeping our brand consistent.

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc. • Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong) • Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content • Help key stakeholders understand the value they are receiving from Bazaarvoice • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes • Promote new feature adoption to enhance client satisfaction and program performance • Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions • Observe and track trends across portfolio to develop best practices • Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

• Lead a high-performing team comprised of Tier 1 Technical Support Analysts and Tier 2 Technical Success Analysts. • Coach and develop a team of strong customer advocates. • Lead smaller operational projects and key workstreams nested within larger, global, cross-functional initiatives. • Foster a culture of high accountability and autonomy, empowering analysts to own their success while driving a premium, high-touch customer connection. • Conduct impactful weekly/bi-weekly 1:1 sessions and quarterly performance reviews (HPC) focused on long-term career growth, technical skill development, and real-time behavioral coaching. • Take ownership of smaller operational projects and specialized workstreams that feed into major, global cross-functional initiatives. • Lead internal team projects aimed at optimizing support delivery, improving workflow efficiency, and implementing organizational changes seamlessly.

• Co-create comprehensive business plans with strategic partners, aligning data-driven insights with their revenue, growth, and operational goals. • Serve as the trusted, executive-level point of contact for top enterprise accounts. Elevate everyday conversations from tactical campaign delivery to high-impact business outcomes. • Co-lead Executive Business Reviews and strategic planning sessions, developing compelling narratives that connect program outcomes to the partner's broader goals. • Independently pull, aggregate, and validate disparate datasets from internal databases. • Measure the direct financial and brand ROI of sampling and creator campaigns. • Act as the internal architect for how we measure success. Master our proprietary ROI frameworks while proactively partnering with product marketing on competitor methodologies, A/B testing models, and market trends to ensure our tracking infrastructure remains best-in-class. • Design and monitor rigorous client success metrics, usage trackers, and data scorecards to track performance against shared partnership goals. • Partner closely with Sales and Account Management leadership on account planning, whitespace identification, and deal shaping to drive renewal/rebuy strategy. • Serve as the primary insights stakeholder to Product and Engineering teams. Translate complex partner reporting needs into precise technical requirements and specifications to automate and scale our data pipelines and internal ROI dashboards. • Package complex data into clear, concise, and visually compelling presentations/dashboards to be shared directly with clients. • Participate in strategic client meetings to present data findings, answer technical methodologies questions, and demonstrate product value.

Role Description Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team as an Enterprise Account Director, Anchor. You are the type of person who craves a complex challenge and is unafraid to constantly push yourself outside your comfort zone to protect and grow our most critical relationships. We are looking for a unique, elite sales professional who can masterfully manage and defend a vital, broad territory—carrying the entire retention, renewal, and strategic expansion process from start to finish on your own merits, leadership, and expertise. This doesn’t mean you won’t have support – you'll be part of a larger account team where partnering and collaborating with your peers is critical to your success. Primary Duties of the Role: - Confidently defend, retain, and protect our largest enterprise accounts, cementing the position of our high-ROI solution as a business-critical asset. - Continuously demonstrate the evolving value propositions of our products and services to ensure long-term client loyalty and brand advocacy. - Drive deep, conversational discovery dialogue with existing enterprise customers to uncover organizational shifts, new pain points, and expansion opportunities. - Align seamlessly with the client’s IT and technical leadership, confidently navigating security, integration, and architecture discussions. - Partner deeply with the client’s marketing, ecomm, and merchandising executives, mapping their broader organization to secure trust and buy-in from key decision-makers. - Navigate complex legal, procurement, and commercial aspects of enterprise contracts with the client’s legal team while leveraging our internal counsel to efficiently secure long-term renewals. - Demonstrate passion, executive presence, and energy both externally with senior client stakeholders and internally with cross-functional Bazaarvoice teams. - Consistently manage, forecast, and protect a high-value pipeline, communicating proactively and transparently with leadership throughout each phase of the renewal and growth process. Qualifications - 3+ years of relative experience in enterprise software sales, strategic account management, or renewals, with a proven track record of managing high-value books of business. - Masterful ability to map complex enterprise accounts, identify influential decision-makers, and formulate sophisticated account strategies to secure renewals and generate expansion interest. - Proven ability to successfully qualify, manage, and execute major enterprise renewals to consistently meet or exceed net revenue retention targets. - Exceptional ability to articulate a grand vision that resonates with enterprise executives and demonstrates ongoing, measurable business value. - Expert-level experience using advanced two-way discovery to uncover deep customer needs and seamlessly match our evolving solution suite to those needs. - Effectively create, validate, and articulate ROI during high-stakes negotiation processes to deliver the utmost value to both the enterprise client and Bazaarvoice. Requirements - $140,000 - $280,000 a year. - At Bazaarvoice, we carefully consider multiple factors when determining compensation. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. - Your recruiter can share more about the OTE range and total compensation package during the hiring process. Benefits - Customer is key: We see our own success through our customers’ outcomes. - Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. - Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive & curiosity. - Innovation over Imitation: We seek to innovate as we are not content with the status quo. - Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. - Commitment to diversity and inclusion: Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants.

• Deliver exceptional customer service to Bazaarvoice clients • Manage complex troubleshooting scenarios while acting as a premium customer advocate • Champion a knowledge-first culture and embrace modern AI tools • Prioritize and manage inbound customer requests across various channels • Analyze technical problems and execute root-cause solutions • Own resolution for technical requests including User Access Management