Role Description We are seeking a persistent, organized, and empathetic Patient Collections Specialist to join a revenue cycle team. In this role, you will focus on minimizing outstanding accounts receivable by proactively contacting patients regarding their past-due balances for dental and orthodontic services (including surgeries, imaging, and orthodontic procedures). The ideal candidate is comfortable managing a high volume of outbound calls and possesses the unique ability to balance confident financial negotiations with a compassionate, patient-first approach. - Proactive Patient Outreach: Conduct a high volume of outbound calls to patients with past-due balances, managing account inquiries with professionalism and tact. - Payment Processing: Secure and process patient payments safely over the phone via credit cards, HSA/FSA cards, and ACH transactions. - Structured Payment Arrangements: Assess patient financial situations and, when appropriate, establish structured payment plans that ensure balances are recovered efficiently. - Commitment Tracking: Monitor and follow up on promised payments to ensure financial agreements are fulfilled on schedule. - Precise Account Documentation: Accurately document every patient interaction, payment commitment, and financial transaction within the practice’s billing system. - A/R Optimization: Work strategically to reduce the practice's outstanding accounts receivable while maintaining high patient retention and satisfaction. - Regulatory Compliance: Maintain absolute professionalism and ensure strict compliance with all applicable patient privacy (HIPAA) and collections regulations (FDCPA). Qualifications - Bilingual Fluency: Native or fully professional fluency in both English and Spanish is strictly required. You must be completely comfortable and articulate navigating complex financial and medical conversations in both languages. - Proven Experience: 2+ years of dedicated experience in patient collections, medical accounts receivable, or healthcare and dental billing. - Specialty Knowledge: Prior experience navigating dental billing, surgery balances, or dental and orthodontic claims is highly preferred. - Call Volume Comfort: Proven comfort and resilience in handling a high volume of outbound collection calls daily. - Financial Communication Skills: Confidence in navigating sensitive conversations about financial obligations, coupled with excellent negotiation and conflict-resolution skills. - Technical Agility: Hands-on experience with medical billing systems, Electronic Health Records (EHR), and cloud-based phone/VoIP software. - Core Competencies: A unique blend of empathy, persistence, and strong organizational skills. - Remote Infrastructure: Ability to work completely independently in a private, quiet home office setup with high-speed internet and zero background noise.

• Visit clients to collect overdue payments and negotiate payment plans. • Maintain accurate records of all collection activities and client interactions. • Assess clients’ financial situations and provide appropriate solutions. • Ensure compliance with all relevant laws and regulations during collection activities. • Report regularly to the Collection Manager on progress and any issues encountered. • Handle client inquiries and resolve disputes in a professional manner. • Collaborate with the internal team to improve collection strategies and processes.

Role Description - Follow up with customers - Responding to client queries working closely with AM team - Customer Reconciliations - Bank Reconciliation of Collection Account - Customer Set up in Oracle & for filling up Supplier forms sent by Customers - Ensuring pricing is set up per Contract - Paypal, Stripe Reconciliations - Applying Cash in Oracle Qualifications - Graduate - Knowledge of Oracle is preferred - Knowledge of accounts receivable - Knowledge of office administration and procedures - Knowledge of general bookkeeping procedures - Knowledge of general accounting principles - 3-5 years Billing and Collection experience Requirements - Attention to detail and accuracy - Good verbal and written communication skills - Organizational skills - Proficient in MS Office - Problem analysis and problem solving skills - Team player - Customer service skills Company Description First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

• Oversees day-to-day performance of the Collections team • Directly manages a portfolio of complex, sensitive, or escalated collection, loss mitigation, and asset recovery matters • Develops and implements strategies to minimize loan and share losses • Conducts analysis of delinquent accounts • Establishes and maintains relationships with delinquent members • Handles escalated collection calls on delinquent loans • Monitors and analyzes collection performance metrics • Manages and liquidates repossessed and foreclosed loan collateral • Stays informed of regulatory requirements related to loan and share loss mitigation