• Visit clients to collect overdue payments and negotiate payment plans. • Maintain accurate records of all collection activities and client interactions. • Assess clients’ financial situations and provide appropriate solutions. • Ensure compliance with all relevant laws and regulations during collection activities. • Report regularly to the Collection Manager on progress and any issues encountered. • Handle client inquiries and resolve disputes in a professional manner. • Collaborate with the internal team to improve collection strategies and processes.

Role Description - Follow up with customers - Responding to client queries working closely with AM team - Customer Reconciliations - Bank Reconciliation of Collection Account - Customer Set up in Oracle & for filling up Supplier forms sent by Customers - Ensuring pricing is set up per Contract - Paypal, Stripe Reconciliations - Applying Cash in Oracle Qualifications - Graduate - Knowledge of Oracle is preferred - Knowledge of accounts receivable - Knowledge of office administration and procedures - Knowledge of general bookkeeping procedures - Knowledge of general accounting principles - 3-5 years Billing and Collection experience Requirements - Attention to detail and accuracy - Good verbal and written communication skills - Organizational skills - Proficient in MS Office - Problem analysis and problem solving skills - Team player - Customer service skills Company Description First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

• Oversees day-to-day performance of the Collections team • Directly manages a portfolio of complex, sensitive, or escalated collection, loss mitigation, and asset recovery matters • Develops and implements strategies to minimize loan and share losses • Conducts analysis of delinquent accounts • Establishes and maintains relationships with delinquent members • Handles escalated collection calls on delinquent loans • Monitors and analyzes collection performance metrics • Manages and liquidates repossessed and foreclosed loan collateral • Stays informed of regulatory requirements related to loan and share loss mitigation

Collections Specialist Fully Remote • Baltimore, MD Description The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity - Utilize negotiating and customer service skills to achieve positive results - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties - Ability to enter and update data on company and/or client systems in an accurate, timely manner - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Focus upon customer service and deliverables - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - $16.00/hr plus monthly commission opportunities - Bilingual: $18.00/hr plus monthly commission opportunities - $500 guaranteed monthly bonus for the first 90 days Schedule: - Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. Note: these hours may vary during daylight savings time. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Remote workers must be based in the United States and must reside in one of the following states: - AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM