Role Description We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations. If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you. Compensation & Contract Structure - Independent Contractor - $260–$270 USD paid weekly - Plus performance-based commission opportunities Key Responsibilities - Handle inbound and outbound collections calls professionally and efficiently - Negotiate payment arrangements and resolve delinquent accounts - Maintain consistent follow-up communication with customers - Accurately document all account interactions and updates - Ensure full compliance with FDCPA and collections regulations - Meet and exceed individual and team performance goals - Maintain professionalism and composure during challenging conversations What We Offer - Remote work opportunity within Mexico and Colombia - Competitive weekly compensation in USD - Uncapped commission structure - Growth and advancement opportunities - Supportive, performance-driven team culture - Ongoing training and coaching Technical Requirements (Essential) - Windows 11 PC (Mac not supported) - 16 GB RAM - i5 processor and up - Dual monitors - Webcam - Headset with mic - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Please note: - This is an English-speaking role that requires strong written and verbal English communication skills. - All resumes must be submitted in English to be considered. - Applicants must be physically located in Mexico or Colombia. Requirements - Previous BPO collections experience is required - Third-party collections experience is strongly preferred - Strong understanding of FDCPA and collections compliance regulations - Excellent English communication skills, both spoken and written - Fluent Spanish communication skills - Strong negotiation and objection-handling abilities - Goal-oriented mindset with the ability to meet performance targets - Previous remote/work-from-home experience preferred - Must be permanently based in Mexico or Colombia - Must meet all technical requirements listed above

Role Description - Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication. - Identify and take appropriate action for the billing of secondary or tertiary insurances. - Keep informed on all current applicable third-party payer regulations and requirements. - Communicate payer trends and patterns to management. - Document within a patient’s record all actions taken related to account resolution. - Review, comprehend and execute payer logic within negotiated contracts. - Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR. - Meet and maintain productivity and audit standards. - Other duties as assigned by management. Qualifications - High School Diploma or equivalent. - 2-3 years of medical collections experience preferred. - None. - Results oriented & thrives in a fast-paced, high-energy environment. - Ability to develop and maintain good communication and establish positive working relationships with payers, peers, and leadership. - Strong written and verbal communication skills. - Knowledge of medical terminology, CPT and HCPCs. - Proficient in analyzing claims to ensure reimbursement aligns with contractual obligations. - Ability to organize work and manage change. Requirements - Physical Requirements: Talk / Hear, See, Sit, Repetitive Use of Hands. Benefits - Comprehensive health, dental, and vision insurance - Health Savings Account with an employer contribution - Life Insurance - PTO - 401(k) retirement plan with a company match - And more! Environmental/Working Conditions Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Role Description We’re looking for a Credit & Collections Specialist to manage end-to-end credit control, including: - Overdue account follow-up - New account onboarding - Credit assessment - Related customer service This is an empathy-led role. You’ll need to be firm on policy, fair with people, and confident handling sensitive conversations while preserving strong customer relationships. Success is measured by accounts resolved and relationships protected — not call volume. We value customer service skills as highly as collections experience, and Australian experience is essential. Qualifications - High emotional intelligence and empathy - Strong customer service experience - Australian business experience, ideally with trade customers - Credit or collections experience - Confidence assessing credit applications and customer risk - Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes - Fluent spoken and written English - Strong negotiation skills — firm, respectful, and calm under pressure - Excellent attention to detail, time management, and follow-through - Confident using Microsoft Office, especially Teams, Excel, and Outlook - Strong AI capability is required — you must be confident using AI tools to improve productivity, communication, reporting, analysis, and everyday workflow - Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued Requirements - Australian business experience - Fluent English - A quiet, professional home office - A valid passport and willingness to travel to Australia periodically - Strong AI capability and willingness to keep learning new tools Benefits - Competitive salary plus performance-based incentives - Work from home in a supportive, close-knit team - Professional development and exposure to a well-established Australian trade business - Periodic travel to Australia Please Read Before Applying This is not a call-centre or BPO-style role. We are looking for someone who can build rapport, think commercially, and manage collections with care and judgment. Application Requirement Short video required: As part of your application, please upload a short video with your camera on. In the video, answer the application questions which will be provided, and briefly describe your collections style — including how you balance empathy, firmness, and relationship preservation.

• Trabajar con cliente de Colombia • Identificas prospectos y/o nuevas oportunidades de negocio • Realizas seguimiento y gestión comercial • Suministras información veraz y confiable a los prospectos y/o clientes • Garantizas el cumplimiento de las políticas comerciales definidas