Role Description - Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication. - Identify and take appropriate action for the billing of secondary or tertiary insurances. - Keep informed on all current applicable third-party payer regulations and requirements. - Communicate payer trends and patterns to management. - Document within a patient’s record all actions taken related to account resolution. - Review, comprehend and execute payer logic within negotiated contracts. - Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR. - Meet and maintain productivity and audit standards. - Other duties as assigned by management. Qualifications - High School Diploma or equivalent. - 2-3 years of medical collections experience preferred. - None. - Results oriented & thrives in a fast-paced, high-energy environment. - Ability to develop and maintain good communication and establish positive working relationships with payers, peers, and leadership. - Strong written and verbal communication skills. - Knowledge of medical terminology, CPT and HCPCs. - Proficient in analyzing claims to ensure reimbursement aligns with contractual obligations. - Ability to organize work and manage change. Requirements - Physical Requirements: Talk / Hear, See, Sit, Repetitive Use of Hands. Benefits - Comprehensive health, dental, and vision insurance - Health Savings Account with an employer contribution - Life Insurance - PTO - 401(k) retirement plan with a company match - And more! Environmental/Working Conditions Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Role Description We’re looking for a Credit & Collections Specialist to manage end-to-end credit control, including: - Overdue account follow-up - New account onboarding - Credit assessment - Related customer service This is an empathy-led role. You’ll need to be firm on policy, fair with people, and confident handling sensitive conversations while preserving strong customer relationships. Success is measured by accounts resolved and relationships protected — not call volume. We value customer service skills as highly as collections experience, and Australian experience is essential. Qualifications - High emotional intelligence and empathy - Strong customer service experience - Australian business experience, ideally with trade customers - Credit or collections experience - Confidence assessing credit applications and customer risk - Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes - Fluent spoken and written English - Strong negotiation skills — firm, respectful, and calm under pressure - Excellent attention to detail, time management, and follow-through - Confident using Microsoft Office, especially Teams, Excel, and Outlook - Strong AI capability is required — you must be confident using AI tools to improve productivity, communication, reporting, analysis, and everyday workflow - Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued Requirements - Australian business experience - Fluent English - A quiet, professional home office - A valid passport and willingness to travel to Australia periodically - Strong AI capability and willingness to keep learning new tools Benefits - Competitive salary plus performance-based incentives - Work from home in a supportive, close-knit team - Professional development and exposure to a well-established Australian trade business - Periodic travel to Australia Please Read Before Applying This is not a call-centre or BPO-style role. We are looking for someone who can build rapport, think commercially, and manage collections with care and judgment. Application Requirement Short video required: As part of your application, please upload a short video with your camera on. In the video, answer the application questions which will be provided, and briefly describe your collections style — including how you balance empathy, firmness, and relationship preservation.

• Trabajar con cliente de Colombia • Identificas prospectos y/o nuevas oportunidades de negocio • Realizas seguimiento y gestión comercial • Suministras información veraz y confiable a los prospectos y/o clientes • Garantizas el cumplimiento de las políticas comerciales definidas

• Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted way. • Resolve payment issues, disputes, returns, credits, and customer service queries. • Assess new account applications, credit limits, and credit risk. • Work with sales, customer service, operations, and accounts to resolve issues quickly. • Manage the shared inbox and email correspondence promptly and professionally. • Maintain accurate records of collection activity, payment arrangements, and customer communication. • Prepare statements, invoice copies, reminders, and escalation notices. • Monitor overdue accounts, defaults, and customers at risk of administration or liquidation. • Support account maintenance, data entry, and ABN/entity record checks.