Role Description We’re looking for a Credit & Collections Specialist to manage end-to-end credit control, including: - Overdue account follow-up - New account onboarding - Credit assessment - Related customer service This is an empathy-led role. You’ll need to be firm on policy, fair with people, and confident handling sensitive conversations while preserving strong customer relationships. Success is measured by accounts resolved and relationships protected — not call volume. We value customer service skills as highly as collections experience, and Australian experience is essential. Qualifications - High emotional intelligence and empathy - Strong customer service experience - Australian business experience, ideally with trade customers - Credit or collections experience - Confidence assessing credit applications and customer risk - Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes - Fluent spoken and written English - Strong negotiation skills — firm, respectful, and calm under pressure - Excellent attention to detail, time management, and follow-through - Confident using Microsoft Office, especially Teams, Excel, and Outlook - Strong AI capability is required — you must be confident using AI tools to improve productivity, communication, reporting, analysis, and everyday workflow - Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued Requirements - Australian business experience - Fluent English - A quiet, professional home office - A valid passport and willingness to travel to Australia periodically - Strong AI capability and willingness to keep learning new tools Benefits - Competitive salary plus performance-based incentives - Work from home in a supportive, close-knit team - Professional development and exposure to a well-established Australian trade business - Periodic travel to Australia Please Read Before Applying This is not a call-centre or BPO-style role. We are looking for someone who can build rapport, think commercially, and manage collections with care and judgment. Application Requirement Short video required: As part of your application, please upload a short video with your camera on. In the video, answer the application questions which will be provided, and briefly describe your collections style — including how you balance empathy, firmness, and relationship preservation.

• Trabajar con cliente de Colombia • Identificas prospectos y/o nuevas oportunidades de negocio • Realizas seguimiento y gestión comercial • Suministras información veraz y confiable a los prospectos y/o clientes • Garantizas el cumplimiento de las políticas comerciales definidas

• Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted way. • Resolve payment issues, disputes, returns, credits, and customer service queries. • Assess new account applications, credit limits, and credit risk. • Work with sales, customer service, operations, and accounts to resolve issues quickly. • Manage the shared inbox and email correspondence promptly and professionally. • Maintain accurate records of collection activity, payment arrangements, and customer communication. • Prepare statements, invoice copies, reminders, and escalation notices. • Monitor overdue accounts, defaults, and customers at risk of administration or liquidation. • Support account maintenance, data entry, and ABN/entity record checks.

Title: Credit and Collection Representative Location: Jericho, NY, US, 11753 Workplace: Full-Time Department: Finance Hybrid Job Description: Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada. Purolator International provides a “Best in Class” Total Rewards package to employees and their families. - Medical & Prescription Drugs (80%+ premium paid by Employer) - Employer Funded Health Savings Account (H.S.A) - Dental and Vision plans - Employer funded Short/Long Term Disability & Life Insurance - Accident, Hospital & Critical Illness Plans - Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) - Annual Bonus Incentive Plan - Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days - Paid Holidays - 100% Paid Extended Parental/Maternity Leave Program - 100% subsidized pay Military/Reserves Leave Program - Tuition Assistance - Wellness Program - Identify Theft Protection Discount Program - Pet Insurance Discount Program We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. Description The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This function requires use of an ERP system and knowledge of freight invoicing. Hours of Work: Hybrid schedule, Monday–Friday, 8:30 a.m.–5:00 p.m., with in‑office days Tuesday–Thursday. Responsibilities - Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers’ AR balances within contractual terms. - Contact delinquent customers/freight auditors to diagnose reasons for non-payment. - Ensure customers/freight auditors are receiving invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner. - Answer and/or direct customer invoice inquiries. - Generate and send customer statements by downloading invoice information from AR systems and importing into an excel format so that data can be manipulated to customer needs. - Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account. - Carry out other duties as appropriate and as assigned by their manager. Experience - 5+ years of collections experience Must have proficiency with MS Office applications. - Microsoft Excel skills are necessary. - Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies. - Freight Forwarding & Freight Auditor website experience a plus. - Intermediate Excel skills (VLOOKUP, pivot tables, basic formulas). - Knowledge of SAP (AR modules), Salesforce, or third‑party procure‑to‑pay portals an asset. - Understanding of B2B collection practices and accounts receivable processes. - Strong communication, negotiation, and problem‑solving skills. - Ability to work with large data sets and multiple systems. Education: Minimum Associates’ degree in a business-related concentration or equivalent work experience. The base salary range for this role is $60,250 - $73,000. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law. Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.