Voltex Electrical

Role Description We’re looking for a Credit & Collections Specialist to manage end-to-end credit control, including: - Overdue account follow-up - New account onboarding - Credit assessment - Related customer service This is an empathy-led role. You’ll need to be firm on policy, fair with people, and confident handling sensitive conversations while preserving strong customer relationships. Success is measured by accounts resolved and relationships protected — not call volume. We value customer service skills as highly as collections experience, and Australian experience is essential. Qualifications - High emotional intelligence and empathy - Strong customer service experience - Australian business experience, ideally with trade customers - Credit or collections experience - Confidence assessing credit applications and customer risk - Understanding of ABNs, Australian entity types, credit reporting, defaults, and liquidation processes - Fluent spoken and written English - Strong negotiation skills — firm, respectful, and calm under pressure - Excellent attention to detail, time management, and follow-through - Confident using Microsoft Office, especially Teams, Excel, and Outlook - Strong AI capability is required — you must be confident using AI tools to improve productivity, communication, reporting, analysis, and everyday workflow - Experience with ERP/accounting systems such as Connected Business, Xero, or similar is valued Requirements - Australian business experience - Fluent English - A quiet, professional home office - A valid passport and willingness to travel to Australia periodically - Strong AI capability and willingness to keep learning new tools Benefits - Competitive salary plus performance-based incentives - Work from home in a supportive, close-knit team - Professional development and exposure to a well-established Australian trade business - Periodic travel to Australia Please Read Before Applying This is not a call-centre or BPO-style role. We are looking for someone who can build rapport, think commercially, and manage collections with care and judgment. Application Requirement Short video required: As part of your application, please upload a short video with your camera on. In the video, answer the application questions which will be provided, and briefly describe your collections style — including how you balance empathy, firmness, and relationship preservation.

Role Description We are seeking an Assistant Accountant to support the finance team with accurate financial reporting, reconciliations and day-to-day accounting operations. This role plays a key part in month-end close, balance sheet integrity, compliance support and continuous improvement of finance processes. It is well suited to someone early in their accounting career who is confident in cloud accounting systems and keen to develop in a fast-paced, growing business. Key Responsibilities - Assist with month-end close activities - Perform balance sheet and bank reconciliations - Maintain general ledger accuracy - Assist with BAS and GST preparation (Australia & New Zealand) - Support external audits - Ensure adherence to finance policies - Accounts receivable transactional processing - Accounts payable transactional processing - Detail oriented and reliable - Proactive and willing to learn - Strong team collaborator Qualifications - Tertiary Education in Accounting, Commerce or related field - Familiarity with cloud-based accounting platforms (Xero) Benefits - Private Health Insurance - Paid Time Off - Work From Home - Training & Development - Performance Bonus

Role Description This isn’t a maintenance role. You’re joining at a moment where the IT organisation is being reshaped — new leadership structures, new engineering standards, and a clear shift from reactive execution to predictable, outcome-driven delivery. As an Engineering Manager, you’ll own the health of a team and its delivery system. You’ll coach engineers, build repeatable processes, and partner with product and business stakeholders to turn strategy into shipped outcomes. The expectation is that you build something that scales — not that you become the team’s top individual contributor. If you’ve ever walked into a team that was busy but not visibly connected to business outcomes, and built the systems that changed that — this is your role. What you’ll do - Team leadership & people management - Hire, onboard, coach, and retain engineers; build a strong team culture. - Run effective 1:1s, performance reviews, development plans, and career pathing (Intermediate → Senior → Lead). - Address performance issues early with clarity and fairness. - Build team norms around quality, ownership, and collaboration. - Delivery execution & predictability - Own team delivery health: planning, prioritisation, sequencing, execution, release readiness. - Operate the team’s delivery cadence (sprint-based for Delivery teams; flow/kanban for Platform teams). - Drive clarity of work: crisp tickets, acceptance criteria, dependency mapping, risk management. - Escalate early and solve bottlenecks — process, staffing, tech debt, unclear requirements. - Systems thinking - Replace heroics with systems: repeatable processes, guardrails, automation, documentation. - Improve engineering throughput without sacrificing quality (tests, CI/CD hygiene, code review standards, incident learnings). - Build operating mechanisms: definitions of done, incident postmortems, quality gates, release playbooks. - Cross-functional partnership - Partner with Product Managers, Data, Infra, and business stakeholders to translate objectives into deliverable plans. - Communicate tradeoffs, timelines, and risks honestly to executives and stakeholders. - Improve the stakeholder experience: clear updates, predictable outcomes, fewer last-minute surprises. - Technical stewardship (hands-off by default) - Maintain enough technical depth to evaluate architecture and quality, but not act as the primary implementer. - Partner with Staff / Architects / Lead Engineers on technical direction, tech debt, and platform maturity. - Ensure the team invests appropriately in maintainability, reliability, and security. What success looks like - Your team delivers reliably — visible commitments, improving sprint accuracy, fewer surprise escalations. - Lightweight but consistent engineering standards and delivery rituals are in place and self-sustaining. - Clear ownership boundaries between PM, EM, and technical leadership — documented and referenced. - People are growing: at least one direct report promoted or stretch-assigned within your first year. - No critical work is blocked by a single person for more than a sprint. The team is resilient. - Stakeholders trust your team’s delivery and know what to expect. What you own - Team execution model and delivery rituals - Staffing, hiring recommendations, performance and growth decisions - Prioritisation input via sequencing and capacity constraints (in partnership with PM and leadership) - Escalations and risk calls for the team’s work - Standards for team health: quality bar, incident process, sustainable pace Qualifications - 5–10+ years in software engineering with 3–5+ years leading teams with formal people-management responsibility. - Proven ability to improve delivery predictability and team performance — not just ship a project. - Experience redesigning team culture away from hero-dependency toward scalable, system-driven execution. - Strong coaching capability: you’ve grown engineers, leads, and future managers. - Comfortable operating with ambiguity; can turn messy goals into an execution plan. - Strong written and verbal communication, including stakeholder management across time zones. Preferred - Experience with distributed teams (PH ↔ AU), including cultural and communication nuance. - Familiar with modern engineering ops: CI/CD, incident management, observability, testing strategies. - Experience in retail / e-commerce, ERP-integrated environments, or operationally heavy domains. What we Value - Systems > heroics - You build mechanisms so teams can scale without burnout. - Commercially aware - You understand tradeoffs and optimise for business outcomes without cutting corners. - High-trust operator - Clear expectations, consistent follow-through, no surprises. - Coach mindset - You grow people, build bench strength, and delegate effectively. - Calm under pressure - You handle escalations without spreading chaos. - Earns trust cold - You can build credibility with a team that didn’t ask for a manager. What this role is not - Not a “Tech Lead who also manages people” as a permanent model. - Not the primary coder on the team — may occasionally contribute, but the default is enabling others. - Not a project manager, though strong execution leadership is expected. Benefits - Competitive salary and benefits package. - Opportunity to work with a dynamic and innovative team. - Professional growth and development opportunities.