Resolv Global

• Answer inbound patient calls professionally and confidently • Make outbound calls for follow-ups • Respond to patient inquiries via email • Schedule, reschedule, and confirm appointments • Verify and update patient information accurately • Explain scheduling requirements and appointment preparation instructions • Communicate clearly with patients and internal teams • Navigate multiple systems while documenting interactions

• Answer inbound patient calls professionally and confidently • Make outbound calls when follow-up is required • Respond to patient inquiries via email • Schedule, reschedule, and confirm appointments • Verify and update patient information accurately • Explain scheduling requirements and appointment preparation instructions • Communicate clearly and professionally with patients and internal teams • Navigate multiple systems while documenting interactions accurately • Deliver an exceptional patient experience on every interaction

• Handle inbound and outbound collections calls professionally and efficiently • Negotiate payment arrangements and resolve delinquent accounts • Maintain consistent follow-up communication with customers • Accurately document all account interactions and updates • Ensure full compliance with FDCPA and collections regulations • Meet and exceed individual and team performance goals • Maintain professionalism and composure during challenging conversations

• Handle inbound and outbound collections calls professionally and efficiently • Negotiate payment arrangements and resolve delinquent accounts • Maintain consistent follow-up communication with customers • Accurately document all account interactions and updates • Ensure full compliance with FDCPA and collections regulations • Meet and exceed individual and team performance goals • Maintain professionalism and composure during challenging conversations

• Handle inbound and outbound collections calls professionally and efficiently • Negotiate payment arrangements and resolve delinquent accounts • Maintain consistent follow-up communication with customers • Accurately document all account interactions and updates • Ensure full compliance with FDCPA and collections regulations • Meet and exceed individual and team performance goals • Maintain professionalism and composure during challenging conversations

• Provide technical support via phone, email, and other customer channels • Troubleshoot mobile device, SIM card, network, connectivity, and account issues • Assist customers with activation, setup, subscriptions, billing, and service questions • Explain technical concepts in a simple, easy-to-understand manner • Research complex issues using available resources • Document customer interactions accurately • Escalate advanced technical issues when required • Deliver an outstanding customer experience with empathy and professionalism

• Design, develop, test, and maintain modern web applications • Build scalable, secure, and high-performing software solutions • Collaborate with product managers, designers, and fellow engineers • Develop and integrate APIs and backend services • Troubleshoot, debug, and optimize existing applications • Participate in Agile ceremonies, code reviews, and technical discussions • Contribute to continuous improvement and engineering best practices

• Support growing US-based customer support operations • Handle inbound and/or outbound customer interactions • Thrive in fast-paced support environments

• Handle inbound sales and customer service calls • Assist customers with program information and enrollment • Provide callback options when requested • Deliver a positive and engaging customer experience

• Provide excellent customer service through phone, email, chat, and social channels. • Assist customers with order inquiries, returns, billing questions, and product information. • Accurately enter customer and order information into internal systems. • Resolve customer concerns professionally and escalate issues when necessary. • Maintain records of customer interactions and actions taken. • Identify opportunities to improve customer satisfaction and support sales initiatives. • Collaborate with team members and supervisors to ensure smooth operations.