State Collection Service, Inc.

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client inquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Act as the day-to-day liaison between the company and its clients • Handle information requests, issues, and other client-related tasks • Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner • Assist in preparing and conducting client meetings • Facilitate meeting process • Document and publish minutes from the meeting • Participate in regular internal meetings with manager, team, and staff from other departments • Produce and distribute reports on client and department activity • Proactively communicate with clients and internal team regarding issues with their business • Ensure company staff are informed on a proactive basis of client issues, concerns and changes • Aggressively seek out additional business opportunities with existing and prospective clients • Support the achievement of department goals and notify management and teammates when problems arise • Represent SCS with professional and ethical work standards

Collections Specialist Fully Remote • Baltimore, MD Description The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity - Utilize negotiating and customer service skills to achieve positive results - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties - Ability to enter and update data on company and/or client systems in an accurate, timely manner - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Focus upon customer service and deliverables - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - $16.00/hr plus monthly commission opportunities - Bilingual: $18.00/hr plus monthly commission opportunities - $500 guaranteed monthly bonus for the first 90 days Schedule: - Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. Note: these hours may vary during daylight savings time. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Remote workers must be based in the United States and must reside in one of the following states: - AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity • Utilize negotiating and customer service skills to achieve positive results • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Design, develop, test, deploy, and maintain solutions within the Artiva application environment. • Develop and support functionality utilizing the InterSystems Caché database platform. • Participate in Agile development processes including sprint planning, daily standups, sprint reviews, and retrospectives. • Collaborate with Operations and business stakeholders to gather requirements and translate business needs into technical solutions. • Serve as a technical resource in the design and implementation of new features, workflows, and system enhancements. • Develop and maintain system integrations, interfaces, and automated processes. • Troubleshoot application issues, analyze root causes, and implement long-term solutions. • Participate in project planning, estimation, and delivery of strategic initiatives. • Create and maintain technical documentation and development standards. • Support production systems and assist with issue resolution as needed. • Contribute ideas and recommendations that improve application performance, usability, and business efficiency.

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues • Responds to requests for information by patient/account holders in a professional manner • Acts to gain payment or arrangement of payment on behalf of the client • Follows client-specific protocols and policies • Investigates and responds to client enquiries

• Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Handle inbound and outbound telephone calls • Collect payment for medical and non-medical accounts • Utilize negotiating and customer service skills • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Making and answering calls to resolve billing and payment issues • Responding to requests for information by patient/account holders • Acting to gain payment or arrangement of payment on behalf of the client • Following client-specific protocols and policies • Investigating and responding to client enquiries • Entering and monitoring payment arrangements • Adhering to all FDCPA, FCRA, HIPPA and applicable laws