Collections Consultant Billing & Collections Remote (United States) About Healthcare Provider Solutions: Healthcare Provider Solutions is a growing healthcare company providing billing, coding, financial, operational, educational, and clinical consulting to the home care and hospice industries. Healthcare Provider Solutions’ core services include home care & hospice billing and collections, coding, receivable collection projects, clinical compliance chart reviews, operational reviews, and education through seminars and webinars. We do what we love while providing excellent service and treating each other with respect! HPS is an organization that is dedicated to their clients, their work, and their employees. Our company is seeking a full time Collections Consultant to work on our Home Health Team. The ideal candidate for this job has a minimum of 2 years of experience in commercial claims follow up and collections and has excellent time management skills. Responsibilities & Expectations: - Collections for multiple clients - Ability to read an insurance contract and monitor claims accordingly - Track trending issues such as reoccurring denials, payment variances, and payer processing delays - Work with multiple systems daily - Ability to adapt to change with ease - Review EOB’s to identify payment errors, denials and low reimbursement - Identify and correct claim errors in clearinghouse and EMR systems - Make phone calls to insurance companies for claim follow up - Research account receivables for both Medicare and Non-Medicare collections Requirements: - Must have 2 years of experience in commercial claims follow up and commercial collections - High School Diploma - Ability to utilize Microsoft Office efficiently, including Outlook (email and calendar), and Excel is a must. - Has experience with multiple EMR systems - Has experience with denials/rejections in Waystar - Must be able to read, write, and follow directions in English - Must have knowledge of basic math skills - Knowledge of how to use a phone line system, copier/scanner, fax, and email is a must - Must be able to sit for at least eight hours per day and look at a computer screen - Must be able to work in the office Compensation and Benefits - Hourly, 40 hours per week, full time, non-exempt position, hours are M-F, 8 AM - 4:30 PM CST (30-minute lunch break). - Paid Time Off (PTO; starts accruing day one and is available for use following probationary period of 60 days) - Eleven paid holidays off per calendar year, 2 additional floating holidays annually - Company paid medical and life insurance policy for employee upon eligibility - Dental, vision, and dependent medical coverage offered to employee, at cost upon eligibility - Retirement plan with company match available immediately upon hire Remote/Hybrid Position Job Type: Full-time Why Healthcare Provider Solutions? - We believe in working hard for our clients and working even harder to make all employees feel respected and rewarded for their hard work. - HPS is growing! With that, comes the rewarding challenge of performing at a high level with an emphasis on teamwork. - The ability to work with a supportive team dedicated to providing excellent service

Role Description The Billings and Collections Specialist will own the end-to-end revenue billing and collections cycle for Prosci's European entities. This position is responsible for the accurate and timely invoicing of open enrolment, enterprise, and membership customers — across both B2B and B2C channels — as well as the resolution of outstanding receivables and the maintenance of a healthy AR ledger. This role is well-suited to a proactive, detail-oriented finance professional with a strong customer service orientation, solid experience in accounts receivable, and the ability to manage a high volume of daily billing activity within a fast-paced, global organisation. Key Responsibilities - Billing & Invoicing - Raise and issue invoices for open enrolment courses to B2B and B2C customers in a timely and accurate manner. - Upload invoices to customer portals and third-party billing platforms as required. - Chase and resolve missing information required to complete and issue B2B invoices. - Issue invoices for enterprise enrolments to B2B customers, including follow-up on incomplete booking data. - Reissue membership invoices via Xero or send directly to customers for payment. - Process and raise project codes as requested to support invoicing workflows. - Credit Notes & Adjustments - Issue credit notes for open enrolment on a daily or weekly basis as required. - Process enterprise enrolment credit notes on a monthly basis, ensuring proper documentation and approvals. - Collections & AR Management - Manage the AR inbox daily, responding to customer queries, chasing overdue balances, and escalating as appropriate. - Monitor outstanding receivables and proactively follow up to ensure timely collection. - Maintain accurate customer account records and reconcile AR balances. - Month-End & Reporting - Perform the monthly Balance Sheet reconciliation for the AR ledger. - Support the month-end close process by ensuring all billings and receipts are accurately posted. - Assist in the preparation of AR aging reports and provide commentary on key variances. - Cross-Functional Collaboration - Work closely with Operations, Sales, and Customer Success teams to resolve billing queries and ensure smooth enrolment-to-invoice workflows. - Collaborate with the broader European finance team to maintain consistent processes and controls across entities. - Support finance improvement initiatives and contribute to the documentation of billing procedures and internal controls. Qualifications - Bachelor's degree in Accounting, Finance, Business, or a related field. - At least 2–4 years of experience in accounts receivable, billing, or collections, preferably in a multinational or professional services environment. - Solid understanding of invoicing processes, credit note management, and AR reconciliation. - Proficiency in Excel; experience with Xero or a similar ERP/accounting platform is strongly preferred. - Excellent attention to detail with the ability to manage high volumes of daily transactions accurately. - Strong written and verbal communication skills for customer-facing collections activity. - Highly organised, self-motivated, and capable of working independently in a remote environment. - Fluency in English required; additional European languages are an advantage. Benefits - 6 months fixed term contract until end of December 2026 (with possibility of extension). - Opportunity to work within a collaborative and international finance team. - Exposure to multi-entity European billing operations across multiple jurisdictions. - Professional growth in a company that values continuous improvement and employee development. - Flexible and supportive remote working environment.

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity • Utilize negotiating and customer service skills to achieve positive results • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Lead collection activities to reduce past-due receivables, improve Days Sales Outstanding (DSO), and minimize bad debt exposure. • Evaluate customer creditworthiness and establish, monitor, and adjust customer credit limits based on financial analysis and risk assessments. • Partner with Sales, Account Management, Order Operations, and Accounting to resolve invoice disputes, billing issues, purchase order discrepancies, and other payment barriers. • Monitor AR aging, unapplied cash, customer deductions, and collection performance while providing accurate reporting, cash forecasts, and risk assessments to Finance leadership. • Coach, develop, and manage the Credit and Collections team by establishing clear goals, accountability, and best practices. • Drive process improvements, automation initiatives, and enhancements to credit policies, collections workflows, and reporting capabilities. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts. • Perform other duties as assigned.