• Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate Advocate performance based on a standard set of criteria. • Provide Leadership Support: Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc… • Reporting/Trend Analysis: Analyze and provide weekly/monthly trending analysis to Management staff • Service Improvement Projects: Participate or lead projects to help drive quality improvements and/or expand services. • Calibration Sessions: Provide support to leadership by participating and hosting internal/external client calibration sessions. • Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc. • Ability to travel as needed • Actively participates in in-person and virtual meetings/events (internal and external)

Role Description Für unseren Kunden aus der Transportbranche in Bern, suchen wir eine:n erfahrene:n und aufgeschlossene:n Test Engineer. In diesem Projekt arbeitest du an einem zukunftsweisenden Verkehrsmanagementsystem, das die Digitalisierung und Automatisierung des Bahnverkehrs nachhaltig vorantreibt. Dabei unterstützt du die Qualitätssicherung eines sicherheitskritischen Anwendungssystems, das Fahrdaten über standardisierte Schnittstellen an Fahrassistenzsysteme von Eisenbahnunternehmen übermittelt. Deine Aufgaben: - Enge Zusammenarbeit mit dem Entwicklungsteam zur Definition und Weiterentwicklung von Teststrategien und Testkonzepten - Analyse von Anforderungen und Spezifikationen sowie Ableitung automatisierter und manueller Testfällen - Verwaltung und Pflege von Testfällen sowie Sicherstellung einer vollständigen Anforderungsabdeckung - Planung, Durchführung und Auswertung von manuellen und automatisierten Tests - Dokumentation von Testergebnissen sowie Erfassung, Analyse und Nachverfolgung von Fehlern und Defekten - Unterstützung bei der Anforderungserhebung und -schärfung in enger Zusammenarbeit mit Fach- und Entwicklungsteams - Mitarbeit bei der Problemanalyse und Unterstützung bei der Fehlerbehebung - Definition, Erhebung und Auswertung von Testmetriken zur kontinuierlichen Verbesserung der Produktqualität Qualifications - Erfahrung als Tester:in in agilen Entwicklungsumgebungen nach Scrum und/oder Kanban - Abgeschlossene höhere Ausbildung in Informatik (Universität, ETH, Fachhochschule) oder vergleichbare Qualifikation - Nachweisbare Erfahrung im manuellen Testing sowie in der Testautomatisierung und im Test-Scripting, idealerweise mit Cucumber - Fundierte Kenntnisse im Umgang mit Tools wie Jira Xray, Splunk, Grafana, IntelliJ und Git - Erfahrung im Testmanagement sowie fundiertes Verständnis von Testmethoden und Qualitätssicherung - Erfahrung in der Erhebung, Analyse und Strukturierung von Anforderungen - Hohe Detailgenauigkeit, ausgeprägtes Qualitätsbewusstsein und strukturierte Arbeitsweise - Starke Problemlösungskompetenz, Durchsetzungsvermögen und klare Lösungsorientierung - Sehr gute Deutschkenntnisse in Wort und Schrift Requirements - Praktische Erfahrung in der Softwareentwicklung mit Java (von Vorteil) - Kenntnisse der bahntechnischen Normen CENELEC EN 50126, EN 50128 oder EN 50716 (von Vorteil) Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

Role Description You will sit within the Tech team and serve as the bridge between engineering and every other department at Timeleft. Your job is to identify, design, and ship internal automations that eliminate manual work across the company. - HR onboarding flows - Support ticket classification - Ops reporting pipelines - Finance reconciliation - Other time-consuming tasks This is not a "connect two Zaps together" role. We expect deep, hands-on experience with AI-native development tools. - Claude Code - Cursor - MCP servers - Agentic workflows - Scheduled AI tasks - Live interactive artifacts You'll work at the intersection of vibe-coding, no-code/low-code platforms, and lightweight scripting. Key Responsibilities - AI-native development and agentic automation - Build and maintain AI-powered workflows - Create custom Skills and plugins for non-technical teams - Design live artifacts and interactive dashboards - Set up scheduled AI tasks for recurring work - Evaluate, prototype, and ship LLM-based automations - Build and connect MCPs to integrate internal systems - Cross-functional automation delivery - Partner with HR, CX, Ops, Finance, and other teams - Own the full lifecycle: intake → design → build → deploy → maintain - Examples: automated employee onboarding, support ticket auto-classification - No-code / low-code solutions - Use platforms like Make, Zapier, n8n, or Retool - Build internal dashboards and admin tools - Vibe-coded applications - Rapidly prototype and ship internal tools - Write Python/TypeScript/SQL scripts for data pipelines - Documentation and handoff - Document every automation for non-technical stakeholders - Train team members on self-service tools Expected Outcomes - 3–5 meaningful cross-functional automations delivered and running in production - Measurable reduction in manual hours for partner teams (target: 20+ hours/week saved) - Automations with clear alerting and fallback paths - Positive feedback from internal "clients" (HR, CX, Ops) Qualifications - Demonstrated AI tool fluency - MCP and agentic workflow experience - Strong scripting in Python or TypeScript - Experience with at least one no-code/low-code platform - Working knowledge of APIs - Basic SQL for querying databases - Proven track record of automations with measured impact - Strong communication skills Requirements - 2–5 years in a role involving automation, internal tooling, integrations, or ops engineering - A portfolio or examples of automations you've built - Active use of AI development tools - Experience working cross-functionally with non-technical teams - Fluency in English required Objectives for the first 3 months - Month 1: Audit and quick wins - Month 2: Pipeline and delivery - Month 3: Process and scale Recruitment process - Introduction interview with Talent Acquisition Lead - Case study assessment - Skills Assessment with future manager - Final interview with a non-technical stakeholder

Role Description - Automated Testing (NUnit unit/integration/regression tests) - UI Test Automation (Selenium) - API & Service Testing (REST / HTTP services, Postman/Bruno) - Performance & Load Testing (jMeter) - Database Validation (SQL Server, Oracle) - Environment & Test Data Management (depersonalised databases, configuration, XSLT) - CI-Integrated Testing - Observability & Failure Diagnostics (logs, telemetry, screenshots) Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.