Title: Director Complex Claims and Counsel Locations: Arizona Utah Texas Oklahoma Iowa Idaho Colorado California New Mexico Nevada Nebraska Kansas Wyoming Washington Missouri Remote Oregon time type Part time Remote job requisition id R4446457 Job Description: Department Name: Banner Staffing Services-AZ Work Shift: Varied Job Category: Legal Banner Staffing Services (BSS) also offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. In this role, you will manage claims and litigation cases, proactively monitor and collaborate with outside defense counsel, and serve as in-house counsel on risk management and claims matters. Flexible hours & scheduling. This role is mostly remote with some onsite/travel requirements. Will consider candidates in the following locations who are willing to travel to Arizona and Colorado periodically: Arizona, California, Colorado, Idaho, Iowa, Kansas, Nebraska, Nevada, New Mexico, Missouri, Oklahoma, Oregon, Texas, Utah, Wyoming, Washington As a valued and respected Banner Health team member, you will enjoy: - Competitive wages - Paid orientation - Flexible Schedules (select positions) - Fewer Shifts Cancelled - Weekly pay - 403(b) Pre-tax retirement - Employee Assistance Program - Employee wellness program - Discount Entertainment tickets - Restaurant/Shopping discounts - Auto Purchase Plan BSS Registry positions do not have guaranteed hours and no medical benefits package is offered. BSS requires Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education). POSITION SUMMARY This position is a high impact role responsible for cost effective and successful management of complex, potentially high exposure claims while providing legal counsel on risk management, claims and litigation matters across Banner Health (BH). The role combines advanced litigation and claims management expertise with legal acumen to manage complex and potentially high exposure professional liability claims, multi-party litigation, and other areas of liability exposure to the organization. The position designs and directs the claims investigation process; evaluates each claim with respect to liability (standard of care -SOC), causation and damages; manages and directs outside counsel; employs cutting edge litigation management strategies to optimize outcomes; and develops equitable resolution strategies for claims and lawsuits. The primary focus of the position is Hospital and Physician Professional Liability (HPL) claims. The position may also manage or co-manage other claims and litigation across the Banner Health (BH) system, including General Liability (GL), Employment Practices (EPL) and Management Liability claims, or others as assigned. CORE FUNCTIONS - Knows, understands, incorporates and demonstrates the mission, vision, values, brand, strategic initiatives, core measures and core behaviors into leadership behaviors, practices and decisions. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of BH with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. - Implements best-in-class claims and litigation management strategies. Responsible for the investigation, evaluation and management (or co-management) of complex, potentially high exposure claims through resolution. Evaluates and analyzes insurance coverage, notices claims appropriately to carriers, and communicates and collaborates with insurers and reinsurers. Negotiates directly with claimants and attorneys on serious liability exposures. Requires extensive interaction with all levels of senior management, physicians, CEO's, internal management, other BH personnel, attorneys, mediators, insurance companies, business personnel, and government agencies. Directs attorney-client privileged investigations. Has independent authority to resolve claims on behalf of the organization within established authority levels. Uses specialized knowledge and independent judgment to make operational, financial, and strategic decisions affecting outcomes throughout the company. - Either directly on assigned cases, or as an expert consultant to other Claims team members, drives resolution of claims by formulating and implementing a thorough investigation plan and defense strategy for each claim. Evaluates each claim with respect to standard of care, liability, causation, and damages. Determines whether a preservation hold has been or needs to be issued. Considers witness credibility and consultants/expert opinions and determines the value of the claim. Determines and sets appropriate indemnity and expense reserves in a timely manner and periodically re-evaluates such reserves. Maintains a diary system to monitor all open claims. Updates claim files per documentation guidelines. Apprises Sr. Director, Claims & Litigation Counsel of case developments as appropriate. Obtains settlement authority as established by policy. Within delegated authority limits, independently negotiates or directs the negotiation of the claims/lawsuits to resolution. Represents facility, physician, and or BH at case evaluations, pre-mediation meetings with families and mediators, mediations and trial. Notifies reinsurer of selected claims according to established criteria and provides file updates pursuant to reporting guidelines. - Responsible for obtaining, entering data into claim file and monitoring such data in order to comply with deadlines for meeting Medicare, Medicaid, Ship Extension Act (MMSEA) reporting requirements in relation to claimants and others releasing medical expense claims. Responsible for determining amounts of liens, rights of recovery and rights of reimbursement with regard to Medicare Secondary Payer Act, other state, federal, and private third-party payers and adheres to all state and federal laws, rules and regulations. - Serves as a trusted advisor to internal clients, building strong, collaborative relationships. Provides legal advice and counsel to employees and leadership relating to risk management issues, risk mitigation issues, and settlement and litigation strategies. Provides legal advice and direction to the organization with respect to incidents, potentially compensable events, claims, or suits and insurance coverage issues. Directs privileged investigations. Provides timely, clear and professional communications including written reports, presentations and claim evaluations. - Participates in the attorney selection and re-evaluation process with the Sr. Director, Claims and Litigation Counsel. Retains approved defense counsel on a per claim basis after checking conflicts. Directs and supervises the work of outside defense counsel pursuant to litigation protocol. Reviews and responds to attorney inquiries, reports and recommendations as appropriate. Reviews and approves the defense counsel fees and litigation expenses. In conjunction with defense counsel establishes a claim resolution strategy, facilitates and communicates same. Provides guidance and clarity to other team members relating to litigated matters. - Presents comprehensive information at internal claim reviews and prepares case review material. Provides status reports for both open and closed claims as requested. Responsible for creating, monitoring and updating policies and procedures for the Sr. Director, Claims and Litigation Counsel, and VP, Chief Risk Officer & Counsel. - Identifies risk management issues and makes recommendations as appropriate. Documents risk modification and risk reduction strategies in claims file and in database. Works collaboratively with the risk managers to identify risk management trends, issues and opportunities and brings those learnings back to the broader organization. Provides education and training throughout the system on risk and litigation mitigation strategies. - Directs and supervises Litigation Management Specialists/Paralegals and Information Analyst/s in handling claim files, creating reports, database entries and other claim management responsibilities. Provides periodic feedback to staff regarding expectations and performance and completes the performance evaluation process for assigned staff. Directs interviews and hiring process, creates and implements orientation plan, provides guidance to new associates and evaluates progress to plan. MINIMUM QUALIFICATIONS This position requires completion of a Juris Doctorate (J.D.) and admission to at least one state bar, and a minimum of eight to ten years medical professional liability management experience, either as an in-house claims professional or outside counsel. Must gain admission to AZ bar through reciprocity or in-house counsel provision. Strong negotiating skills and a working knowledge of medical terminology are required. Strong analytical skills are necessary as well as the ability to organize and communicate information both orally and in writing with all levels of the organization. Initiative and the ability to handle responsibility independently are necessary; must have the ability to deal with conflict in a non-confrontational manner and possess the ability to handle sensitive situations and information in a calm mature manner. Ability to meet deadlines and to respond to shifting priorities is necessary. Must be comfortable operating in a collaborative, shared leadership environment. Must be able to adapt to frequently changing work priorities, as well as to work under pressure. Must be able to travel to various BH sites or other locations for litigation management purposes up to 50% of the time. Must be able to travel to meet with other related parties at various locations is expected. PREFERRED QUALIFICATIONS Nursing degree or other clinical background. Advanced knowledge of healthcare claims, risk management, insurance, quality management and performance improvement. Knowledge of in-house liability claims management processes and procedures and other related healthcare regulatory and/or litigation experience. Prior managerial experience within a healthcare system setting or other large multi-operational, complex corporate environment. Additional related education and/or experience preferred. Estimated Pay Range: $65.70 - $109.50 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Role Description The Curious Cardinals Marketplace connects K–12 students with exceptional mentors — college students and young professionals who inspire curiosity and help kids discover what they love to learn. As a Family Success Specialist, you're the person families trust when something in their mentorship experience needs attention. Your primary focus is relaying actionable feedback (to both mentors and families) and mentor rematches: - Understanding what made the last match work (or not) - Identifying the right new mentor - Shepherding the family through a smooth transition This role is for you if you are an exceptionally strong communicator, stay organized under competing priorities, and genuinely care about making families feel taken care of. Qualifications - Clear, Warm Communicator — You communicate exceptionally well in writing and on the phone, especially when a customer is frustrated or you have to relay sensitive information or feedback. - Organized & Detail-Oriented — You track multiple requests coming in through different channels without letting anything fall through the cracks. - People-First Mindset — You balance warmth and patience with clarity and boundaries, especially when families are frustrated, uncertain, or even unreasonable. - Self-Starter — This is a remote role and you're trusted to manage your own workload and feel comfortable asking for help when needed. An entrepreneurial, tech-minded spirit motivated to continuously improve operational efficiency is a plus. - Comfortable with Digital Tools — We use Claude, Slack, Gmail, and HubSpot daily. You should pick up new tools quickly and constantly experiment with how to use technology to improve your workflow. - Passionate about reimagining the future of K–12 education. Requirements - Own rematches from trigger to connecting the family with someone new they love and setting everyone up for success. - Liaising with the outgoing mentor, if needed, and ensuring they handle the handover smoothly on their end. - Generating engagement descriptions that capture student needs, learning style, and session history using AI tools. - Identifying what qualities a new mentor needs and liaising with the Family Admissions team to find great new mentors. - Coordinating with prospective new mentors until you've found someone available and qualified. - Proposing the new mentor to the family, connecting them on the CC platform, and answering their questions and concerns. - Crafting thoughtful handover notes so the next mentor is set up for success. - Managing expectations thoughtfully. - Maintain accurate deal stages in HubSpot. - Coordinate with the broader team via Slack to keep engagements moving. - Flag at-risk situations proactively. Benefits - Close Rate — of rematches needed, how many are successfully closed. - Longevity of the new Mentor-Student pairing — of the rematches closed, how many meet for more than 20 sessions. - Respond to and professionally handle customer complaints. Bonus Points - CRM Experience — You've worked in HubSpot or a similar CRM before. - Client-Facing Background — Experience resolving problems for consumers. - AI-Curious — You're excited to use AI tools to work faster and do your job better.

• Work on LGPD compliance projects, implement privacy governance programs, and provide DPO as a Service; • Advise companies on the interpretation and application of laws and regulations related to Digital Law, Privacy, Data Protection, Artificial Intelligence and other rules applicable to the digital environment; • Draft and review legal opinions, policies, procedures, contractual clauses, privacy notices and other governance instruments; • Prepare, review and validate Records of Processing Activities (ROPA), Data Protection Impact Assessments (DPIA/RIPD), Legitimate Interest Assessments (LIA), risk assessments and other documents related to privacy governance; • Assess contracts, vendors, products, services and new projects from the perspective of Privacy by Design, data governance and regulatory compliance; • Support AI governance projects, assisting in the drafting of policies, workflows, risk assessments, legal opinions and compliance mechanisms related to corporate use of AI; • Conduct meetings, interviews and workshops with clients to understand operations, identify risks and propose legal solutions aligned with business needs; • Act in a consultative capacity with clients and multidisciplinary teams, supporting the implementation of solutions related to privacy, innovation and technology; • Monitor developments in legislation, regulations and trends related to Digital Law, ANPD resolutions and decisions, Artificial Intelligence and other topics linked to digital transformation.

• Run commercial deals and answer regulatory and product questions associated with a payments platform in a regulated market. • Handle the everyday legal needs of a fast-growing company mostly on your own judgment. • Work autonomously, partner directly with teams, and escalate genuinely novel, high-risk, or strategic matters. • Serve as the dedicated legal partner to a portfolio of product and business teams. • Advise on a broad range of legal matters, including payments and FinTech, healthcare/MedSpa compliance, consumer protection, marketing, privacy, data governance, intellectual property, and dispute resolution. • Lead the drafting, review, negotiation, and management of commercial agreements. • Own and continuously improve contract templates, playbooks, and legal processes.