• You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver an unparalleled experience to our customers and integration partners. • Onboard and educate new firms in using our software modules. • Advise firms on best operational practices when using Aiwyn’s software. • Provide the customer a transparent, supported experience as they go-live with our products. • Manage the Implementation process as the primary lead for interfacing with customers. • Configure systems based on chosen specifications and train firms on software usage. • Test the data flowing through the software. • Design and refine standard operating procedures and contribute to internal projects.

• Collaborate with stakeholders and clients to support the implementation of new customer payrolls. • Assist in creating, updating, and tracking project plans for Global Payroll solutions. • Participate in internal and external client calls. • Collect and document payroll requirements to support payroll migration and implementation. • Support management of scope changes and delivery timelines as needed. • Assist in configuring interfaces and reports to enable payroll runs. • Support payroll data migration activities from legacy systems. • Help execute testing plans to escalate system issues. • Help document client-specific needs and support project sign-off with customers.

• Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. • You will take extreme amounts of initiative and enthusiasm to get stuff done. You may not know how, but you figure it out by asking the right people, googling, and experimenting. • We’re looking for someone who is driven to set things up perfectly, but also practical enough to bake in some redundancy and be able to provide “good enough data” when the perfect set-up is not available. • Good problem-solving, can take a technical problem, break it down into manageable chunks, and execute. • Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.