Oyster

• Lead, coach, and develop a high-performing team of Business Development Representatives across the Americas • Set clear goals and expectations while fostering an environment where your team can grow, thrive, and succeed • Provide regular, hands-on coaching to strengthen messaging, outreach strategies, and early-stage pipeline generation • Build and maintain performance frameworks, including activity tracking, pipeline hygiene, and CRM best practices • Partner with Enablement to onboard new team members and continuously improve training programs • Collaborate cross-functionally with Sales, Marketing, and Revenue Operations to align on strategy and optimize processes • Analyze team metrics and performance data to identify trends, close gaps, and drive continuous improvement • Create a feedback-rich culture and support your team in progressing into future roles across the revenue org

• Improve visibility into cash, working capital, and financial risk across the business. • Transform complex financial and operational data into clear, actionable insights. • Work across ERP systems, banking platforms, and internal data sources to develop dashboards and improve forecasting models. • Contribute to automation and AI-enabled improvements in reporting, reconciliation, and forecasting workflows.

• Own monthly cost reconciliation processes and partner closely with the AR team to ensure accurate and timely billing while minimizing revenue leakage. • Perform monthly Gross vs. Contra reconciliations and support reporting accuracy and compliance. • Investigate and resolve complex cost discrepancies with internal and external stakeholders. • Act as a subject matter expert to assist the AR team in resolving client invoicing inquiries. • Support month-end closing, including accrual activities, while maintaining compliance with legal and regulatory standards. • Proactively identify opportunities to improve, automate, and scale reconciliation and reporting workflows, enhancing operational efficiency. • Lead and manage internal projects while serving as a key participant in cross-functional initiatives to streamline processes and improve end-to-end operational performance. • Conduct in-depth ad-hoc analyses and scenario analysis to deliver actionable insights, support strategic decision-making, and identify risks and opportunities. • Continuously deepen understanding of the business and stay up to date in a dynamic environment. • Build strong relationships across Finance, Operations, and other business teams to ensure effective collaboration.

• Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels. • Responsible for addressing and managing customers' health cases assigned to them. • Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions. • Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges. • Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction. • Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization. • Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health. • Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction. • Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments. • Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations. • Collaborate with Treasury on payment collection for late-paying customers. • Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform. • Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers.

• Collaborate with the broader People team and cross-functional stakeholders to deliver People Experience initiatives that align business strategy and goals. • Partner with the People team to refine the full employee experience and build supporting processes. • Automate and improve People workflows throughout the employee lifecycle, including onboarding, offboarding, compensation and reward, and performance management. • Lead Hibob optimization, and the subsequent change management. • Identify areas for improvement in existing People programs and operations and propose and deliver new initiatives to address gaps. • Act as an escalation point for complex, global queries from Oyster employees. • Capture and analyze People data to define key metrics and build people dashboards. • Write clear and succinct articles for our knowledge base, and to help our employees navigate our exciting programs and initiatives. • Develop and deliver internal communications that aligns with Oyster’s goals. • Serve as an architect for AI integration within the People Team.

• Strategic People Leadership: As the main point of contact for senior leaders at Oyster, you will hold a position of significant influence within our organization. You will independently streamline People interactions and drive consistent People messaging across the entirety of our organization. You will guide strategic business decisions and be accountable for the execution of decisions and changes. • Organizational Design: Work closely with Department Heads and cross-functional teams to assess and provide guidance on optimizing the team and the company’s organizational structure, with a focus on strategic goal alignment and improving operational efficiency. • Employee Relations Leadership: As the key driver of employee relations, you will autonomously handle and resolve employee relations matters with a balanced and fair approach, maintaining a harmonious working environment. This includes conducting investigations and partnering with our Legal team to minimize potential risks. • Leadership Development and Enablement: You will guide, support, and train managers on leadership principles, employee programs, and internal processes, as well as tools to drive efficient and empathetic management. In addition, you will partner with L&D to develop training programs to enable and enhance our Manager’s capabilities. • Develop and Manage Performance Process: You will refine our current performance processes and offer independent guidance and support to leaders across the business on increasing performance within their teams. You will also work closely with Managers to oversee the effective execution of PIPs and Development Plans, with a strong emphasis on compliance, fairness, clarity, and the human element. This includes advising and influencing Managers on country-specific performance requirements and obligations. • Cross-Functional Collaboration: You will partner with various teams within Oyster, including People Experience, People Services, Talent Acquisition, and Legal, to ensure a consistent and aligned approach to People processes and policies. • People Programs and Strategic Initiatives: In partnership with the People Programs Team and through consistent feedback loops from the business, you will support developing, leading, and implementing strategic people programs.

• Respond instantly to inbound leads with speed, clarity, and urgency. • Convert interest into meetings, ensuring strong speed-to-lead and booking rates. • Communicate value clearly via email, phone, LinkedIn, and AI-assisted messaging tools where applicable. • Maintain strong CRM discipline by accurately updating lead statuses, logging activities, and capturing detailed notes to ensure data integrity and pipeline visibility. • Feed real-time insights back to Sales & Marketing to improve lead quality, targeting, and conversion performance. • Own the lead handoff process, routing qualified opportunities to the appropriate subregions in accordance with established guidelines. • Provide detailed qualification notes prior to meetings, equipping Sales Executives with full context to run effective demos.

• Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels. • Responsible for addressing and managing customers' health cases assigned to them. • Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions. • Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges. • Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction. • Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization. • Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health. • Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction. • Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments. • Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations. • Collaborate with Treasury on payment collection for late-paying customers. • Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform. • Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers.

• Own Oyster’s global legal strategy and risk posture, translating company strategy into clear legal priorities and decisions • Serve as principal legal advisor to the CEO, C-team, and Board; support governance, Board materials, and corporate secretary responsibilities • Lead and scale a global legal organization (35+), including hiring, org design, performance management, and leadership development • Partner cross-functionally with Product, Engineering, Revenue, Finance, Operations, and People to ship and scale products responsibly • Oversee global employment and labor law advisory in the EOR context, including escalations, claims/disputes strategy, and outside counsel management • Lead commercial legal strategy for enterprise deals and strategic partnerships (playbooks, negotiation frameworks, deal support models) • Own Oyster’s ESG and BCorp thought leadership and compliance efforts • Own AI, data protection/privacy, and trust-related legal guidance in partnership with Security/Compliance • Build scalable legal infrastructure: templates, self-serve guidance, intake/triage, SLAs, knowledge management, metrics, and dashboards • Responsible for continuous improvement of Legal team operations, including efficiency gains and integration of AI solutions • Manage outside counsel and legal vendors: selection, scoping, budgets, invoice review, and performance • Support corporate matters as needed (entities, subsidiaries, financing/M&A support, regulator interactions) • Advocate for EOR industry though participation in industry groups and by directing Oyster’s government affairs and regulatory agenda • Other duties as assigned

• Own and manage payroll processing in the Philippines, ensuring accuracy, timeliness, and an exceptional experience for clients while meeting all service delivery targets and KPIs. • Collaborate with local payroll vendors to execute end-to-end payroll operations, performing audits, reconciliations, and ensuring adherence to local regulations and service standards. • Serve as a subject matter expert for payroll-related inquiries from customers and internal teams, providing clear, consultative, and timely resolutions in line with company SLAs. • Actively collaborate with cross-functional teams (e.g., Payroll Transformation, Product) to support, enhance, and continuously improve Oyster's automated native payroll processes. • Proactively monitor local payroll regulations and legislative changes, partnering with the HR Advisory team to implement required changes and ensure 100% compliance. • Take ownership of local payroll and related HR procedures, including managing deductions and supporting employee lifecycle events (onboarding/offboarding) in your assigned region, Philippines. • Contribute to the development and maintenance of payroll-related knowledge bases, playbooks, and guides to empower internal teams and enhance the overall client experience. • Perform rigorous pre- and post-payroll audits and reconciliations (covering salaries, benefits, pensions, time off, etc.) to ensure the highest level of data integrity and accuracy. • Ensure timely and accurate submission of all payroll records and reports to relevant government agencies. • Participate in and contribute to special payroll projects and initiatives as needed to support the team's strategic goals.