Title: Credit and Collection Representative Location: Jericho, NY, US, 11753 Workplace: Full-Time Department: Finance Hybrid Job Description: Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada. Purolator International provides a “Best in Class” Total Rewards package to employees and their families. - Medical & Prescription Drugs (80%+ premium paid by Employer) - Employer Funded Health Savings Account (H.S.A) - Dental and Vision plans - Employer funded Short/Long Term Disability & Life Insurance - Accident, Hospital & Critical Illness Plans - Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) - Annual Bonus Incentive Plan - Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days - Paid Holidays - 100% Paid Extended Parental/Maternity Leave Program - 100% subsidized pay Military/Reserves Leave Program - Tuition Assistance - Wellness Program - Identify Theft Protection Discount Program - Pet Insurance Discount Program We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. Description The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This function requires use of an ERP system and knowledge of freight invoicing. Hours of Work: Hybrid schedule, Monday–Friday, 8:30 a.m.–5:00 p.m., with in‑office days Tuesday–Thursday. Responsibilities - Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers’ AR balances within contractual terms. - Contact delinquent customers/freight auditors to diagnose reasons for non-payment. - Ensure customers/freight auditors are receiving invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner. - Answer and/or direct customer invoice inquiries. - Generate and send customer statements by downloading invoice information from AR systems and importing into an excel format so that data can be manipulated to customer needs. - Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account. - Carry out other duties as appropriate and as assigned by their manager. Experience - 5+ years of collections experience Must have proficiency with MS Office applications. - Microsoft Excel skills are necessary. - Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies. - Freight Forwarding & Freight Auditor website experience a plus. - Intermediate Excel skills (VLOOKUP, pivot tables, basic formulas). - Knowledge of SAP (AR modules), Salesforce, or third‑party procure‑to‑pay portals an asset. - Understanding of B2B collection practices and accounts receivable processes. - Strong communication, negotiation, and problem‑solving skills. - Ability to work with large data sets and multiple systems. Education: Minimum Associates’ degree in a business-related concentration or equivalent work experience. The base salary range for this role is $60,250 - $73,000. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law. Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.

• Own all credit and collections activity for B2B Retailer & Ads Portfolio. • Directly manage a team of collectors and credit analysts. • Drive collections performance and credit risk management. • Ensure SOX compliance and continuous process improvement. • Develop a high-performing, accountable collections team. • Establish a tighter credit risk framework for new B2B retail customers. • Ensure timely and accurate AR close cycles. • Build trust across cross-functional teams in retail, ads, and partnerships.

Role Description The Senior Team Lead, Collections oversees a global portfolio of accounts receivable, leading a team responsible for cash collection, dispute resolution, credit risk mitigation, and AR aging health. This role partners closely with Sales, Billing, Cash Application, and Revenue Accounting to accelerate cash, minimize bad debt, and improve Days Sales Outstanding (DSO). The role combines people leadership, portfolio strategy, and operational excellence, ensuring adherence to company policies, SOX/internal controls, and applicable regulations. Qualifications - Strong command of Order‑to‑Cash (O2C) processes—billing, cash app, credit risk, and collections best practices. - Proficient in ERP/finance systems (e.g., SAP S/4HANA, Oracle) and collections/workflow tools (e.g., HighRadius, GetPaid, BillTrust) and customer portals. - Advanced Excel/Sheets (lookups, pivots, modeling), comfortable with BI tools (Power BI/Tableau) for AR analytics and forecasting. - Understanding of IFRS/GAAP concepts relevant to AR and internal controls/SOX. - Data‑driven decision maker with bias for action and ownership of outcomes. - Persuasive communication and negotiation skills—able to handle executive‑level client escalations. - People leadership: coaching, performance management, and mentoring, with demonstrated ability to elevate team capability. - High degree of integrity, judgment, and resilience in a fast‑paced, global environment. Requirements - Bachelor’s degree in Finance, Accounting, Business, or related field (required). - MBA/PGDM in Finance or professional credential (e.g., CA Inter, CMA, CCE/Credit Management) preferred. - Training/certification in Lean/Yellow Belt or Data Analytics (Power BI) is a plus. - 7–10 years total experience in Collections/Credit & Collections/O2C, including 2–4 years in people leadership. - Proven track record of improving cash collections, reducing DSO/aging, and resolving high‑value disputes. - Experience working with enterprise/strategic accounts and navigating customer procurement/AP portals. - Prior exposure to global operations and working across time zones/stakeholders. Benefits - Competitive compensation based on experience, education, and location. - Base salary for this position is $106,300.00 - $129,000.00. - Annual bonus eligibility based on individual and company performance. - Paid time-off, medical, dental, and vision benefits. - Life and supplemental insurance, short-term and long-term disability. - Flexible spending account and 401k retirement plan. - Monthly stipend for remote work expenses and personal mobile device use.

Role Description We are seeking a persistent, organized, and empathetic Patient Collections Specialist to join a revenue cycle team. In this role, you will focus on minimizing outstanding accounts receivable by proactively contacting patients regarding their past-due balances for dental and orthodontic services (including surgeries, imaging, and orthodontic procedures). The ideal candidate is comfortable managing a high volume of outbound calls and possesses the unique ability to balance confident financial negotiations with a compassionate, patient-first approach. - Proactive Patient Outreach: Conduct a high volume of outbound calls to patients with past-due balances, managing account inquiries with professionalism and tact. - Payment Processing: Secure and process patient payments safely over the phone via credit cards, HSA/FSA cards, and ACH transactions. - Structured Payment Arrangements: Assess patient financial situations and, when appropriate, establish structured payment plans that ensure balances are recovered efficiently. - Commitment Tracking: Monitor and follow up on promised payments to ensure financial agreements are fulfilled on schedule. - Precise Account Documentation: Accurately document every patient interaction, payment commitment, and financial transaction within the practice’s billing system. - A/R Optimization: Work strategically to reduce the practice's outstanding accounts receivable while maintaining high patient retention and satisfaction. - Regulatory Compliance: Maintain absolute professionalism and ensure strict compliance with all applicable patient privacy (HIPAA) and collections regulations (FDCPA). Qualifications - Bilingual Fluency: Native or fully professional fluency in both English and Spanish is strictly required. You must be completely comfortable and articulate navigating complex financial and medical conversations in both languages. - Proven Experience: 2+ years of dedicated experience in patient collections, medical accounts receivable, or healthcare and dental billing. - Specialty Knowledge: Prior experience navigating dental billing, surgery balances, or dental and orthodontic claims is highly preferred. - Call Volume Comfort: Proven comfort and resilience in handling a high volume of outbound collection calls daily. - Financial Communication Skills: Confidence in navigating sensitive conversations about financial obligations, coupled with excellent negotiation and conflict-resolution skills. - Technical Agility: Hands-on experience with medical billing systems, Electronic Health Records (EHR), and cloud-based phone/VoIP software. - Core Competencies: A unique blend of empathy, persistence, and strong organizational skills. - Remote Infrastructure: Ability to work completely independently in a private, quiet home office setup with high-speed internet and zero background noise.