• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. • Coordinates scheduling and referrals to other healthcare providers and services. • Obtains approval for schedule changes or cancellations as appropriate. • Assists with maintenance and updating of provider contact information. • Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. • Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. • Performs other duties as assigned.

Role Description The Master Scheduler 3 creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care. - Builds and manages provider schedule templates. - Manages scheduling application set up, including creating, updating, and removing templates as needed. - Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider. - Manages daily schedule changes to ensure patients are rescheduled efficiently and timely. - Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management. - Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making. - Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner. - Communicates any issues to management and actively participates in any corrective activities. - Provides training and guidance to lower-level schedulers. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High School Diploma or equivalent - Minimum 5 years of relevant experience required - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. - Any relevant education, certifications and/or work experience may be considered. Benefits - Competitive salaries - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status Full time Employee Type Staff

Role Description Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes. Ensures that patients, referring providers, and other customers receive timely, efficient, and high-quality service. - Coordinates the registration and scheduling for new patient appointments. - Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment. - Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques. - Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. - Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. - Completely and accurately transcribes call, referral, and scheduling information in multiple systems. - Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians. - Maintains confidentiality and privacy consistent with HIPAA guidelines. Qualifications - High School Diploma or Equivalent required - Customer service work experience, specifically in a contact/call center environment 0-1 year required - Experience in a medical office or health care setting, with Epic experience 0-1 year preferred - Excellent customer service skills. - Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality. - Strong communication, interpersonal, and team skills. - Ability to exercise judgment in dealing with sensitive, confidential information. - Detail-oriented with the ability to enter information accurately on paper and into electronic systems. - Ability to handle a high volume of calls and work in a fast-paced environment. - Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available. - Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling. Requirements - Standing Occasionally (3-33%) - Walking Occasionally (3-33%) - Sitting Constantly (67-100%) - Lifting Occasionally (3-33%) 20lbs - 35lbs - Carrying Occasionally (3-33%) 20lbs - 35lbs - Pushing Rarely (Less than 2%) - Pulling Rarely (Less than 2%) - Climbing Rarely (Less than 2%) - Balancing Occasionally (3-33%) - Stooping Occasionally (3-33%) - Kneeling Rarely (Less than 2%) - Crouching Rarely (Less than 2%) - Crawling Rarely (Less than 2%) - Reaching Occasionally (3-33%) - Gross Manipulation (Handling) Constantly (67-100%) - Fine Manipulation (Fingering) Frequently (34-66%) - Feeling Constantly (67-100%) - Foot Use Rarely (Less than 2%) - Vision - Far Constantly (67-100%) - Vision - Near Constantly (67-100%) - Talking Constantly (67-100%) - Hearing Constantly (67-100%) Benefits At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Role Description TheraCare Home Health is seeking a detail-oriented and organized Home Health Scheduler (LVN Preferred) to manage patient and clinician schedules across multiple locations. This role is responsible for maintaining accurate scheduling, coordinating staffing needs, and managing day-to-day schedule changes with field staff and patients. Additional responsibilities include: - Generating and reviewing reports - Monitoring visit utilization and staff productivity - Supporting overall patient care coordination and safety Qualifications - High School Graduate (college preferred) - Licensed Vocational Nurse, per the state requirements - Prior scheduling experience preferred with multiple disciplines - Good computer skills including but not limited to MS Office, MS Excel, Outlook - Experience using HomeCare HomeBase preferred - Knowledge of basic medical terminology - Ability to articulate interpretation of reports - Excellent customer service skills, both internal and external - Well organized with the proven ability to be efficient while multitasking Requirements - Understands and adheres to established TheraCare Home Health policies and procedures - Maintains accurate scheduling for clients and staff for multiple disciplines - Contacts care providers and clients regarding day-to-day changes - Provides staffing for sick leave, vacation, long term leave - Produces reports and articulates interpretation to the administrator - First line in visit utilization, missed visits and employee productivity - Discerns client services required as outlined in agreements, urgent requests and care plans - Responsible for assuring patient/resident safety - Performs other duties as assigned Benefits - Highly competitive compensation - Generous 401K with matching contributions - Continuing education reimbursement for professional growth - Ample vacation, sick leave, and holidays - Employee recognition program with financial rewards - Comprehensive medical, dental, and supplemental insurance