SSM Health

Role Description Provides first line support for all applications and systems within the organization and primary support of Electronic Health Record (EHR) or MS Office, human capital management (HCM), Network, Hardware, and remote access. Provides second line of support for Senior Analysts. Remotely assists users of the organization's systems on all enterprise applications and hardware. - Resolves issues for applications and/or hardware. - Assists with root cause analysis and makes recommendations to eliminate routine issues. - Provides input on department policies and procedures in relations to process improvements and efficiency. - Escalates issues appropriately to internal staff according to department protocol. - Provides informal training to team members. - Mentors the staff in resolution of customer questions or issues. - Answers call center calls and utilizes the tools available to capture the information needed for further training and resolution. - Performs other duties as assigned. Qualifications - Associate's degree or IT Certificate in computer science or related field, or equivalent combination of education and experience. - Two years' experience. Requirements - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. Benefits - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Role Description Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware. Job Responsibilities - Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users. - Documents technical solutions to problems during resolution of an issue. - Escalates issues appropriately to internal Analysts and Senior Analysts. - Resolves Password resets/unlocks, printing, and remote assistance. - Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution. - Performs other duties as assigned. Qualifications - High School diploma/GED or 10 years of work experience. - One year customer service experience. Requirements - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. Benefits - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Role Description Use your nursing expertise in a strategic, non-bedside role as an RN Status Review Specialist. You'll evaluate patient cases, ensure appropriate care and coverage decisions, collaborate with providers, and help drive quality outcomes while supporting patients throughout their healthcare experience. Standard Business Hours: M-F 7:30am-4pm. Highly Preferred: Prior Utilization Management (UM) experience and knowledge of EPIC. The selected candidate must reside in one of the following approved States: AL, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, NC, OK, SC, TN, TX, UT, WV, or WI. Qualifications - Graduate of accredited school of nursing or education equivalency for licensing - Two years' acute care experience Requirements - Reviews electronic medical record and screens clinical information with nationally recognized criteria. - Communicates with physicians regarding patient admission status. - Reviews Medicare beneficiary short stay hospital admissions. - Collaborates with attending physician and case managers regarding Condition Code 44 accounts. - Reviews inpatient admissions changed to outpatient for possible Condition Code 44 criteria. - Identifies and escalates barriers/gaps to leader of department. - Participates with other members of team regarding opportunities for improvement in standard work. - Applies the existing body of evidence-based practice and scientific knowledge in health care to nursing practice. - Performs other duties as assigned. Physical Requirements - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. Required Professional License and/or Certifications - State of Work Location: Illinois - Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) - State of Work Location: Missouri - Registered Nurse (RN) Issued by Compact State or Registered Nurse (RN) - Missouri Division of Professional Registration - State of Work Location: Oklahoma - Registered Nurse (RN) Issued by Compact State or Registered Nurse (RN) - Oklahoma Board of Nursing (OBN) - State of Work Location: Wisconsin - Registered Nurse (RN) Issued by Compact State or Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services Benefits - Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: instant access to earned, unpaid base pay through DailyPay (fees may apply). - Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.

• Assists with treatments ordered by provider as supervised by provider, registered nurse or licensed practical nurse. • Performs select clinical duties. • Interviews patients, measures vital signs, and records information on patients' charts. • Prepares treatment rooms for examination of patients. • Performs basic clerical duties including answering the phone, maintaining records, and filing. • Performs basic materials management functions to include ordering and stocking of supplies. • Assists with maintaining a clean and orderly environment. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned.

Role Description Oversees the management, administration, and strategy of Epic applications. Provides Epic electronic health record system expertise and key consultation, business acumen and internal and external environment awareness. - Provides management, administration, and strategy of the Epic application. - Leads a team responsible for performing Epic software installations and upgrades, configuration of enhancements and developments, security, reporting, and performance management. - Assesses the scope and potential impact of an issue or opportunity. - Uses business criteria and values to evaluate alternative courses of action. - Makes decisions as appropriate or escalates to leadership. - Collaborates with internal and external leaders to drive initiatives. - Focuses on desired results and business outcomes, taking appropriate actions to ensure obligations are met. - Navigates changes and uncertainties with ease and with the ability to move forward quickly. - Identifies and acts upon opportunities for continuous improvement. - Recruits, engages, develops, leads, and manages assigned staff. - Performs other duties as assigned. Qualifications - Bachelor's degree in computer science or related field, or equivalent years of experience and education. - Five years' experience in Epic functionality, design, configuration, and technical environment concepts/functions, with two years' in demonstrated progressive leadership. - Epic Certification or Accreditation, current or lapsed, is required. Requirements - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. Benefits - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

• Secures scheduled encounters by verifying insurance, identifying, and completing payer authorization requirements, creating, and communicating estimated patient liabilities preservice. • Gathers incoming work orders, clinical information, interviews client/referral source to secure demographic, financial, and qualifying data. • Verifies insurance details, documents insurance benefits, produces price estimates, and communicates with patients. • Works collaboratively with insurance companies, providers and staff to ensure plan requirements have been met prior to patient services. • Effectively utilizes medical terminology to collaborate with physicians, case managers, and branch leaders to identify and coordinate patient care needs. • Educates patients and clinical caregivers regarding referral, authorization requirements, payer coverage, eligibility guidelines, and other insurance related changes.

Role Description It's more than a career, it's a calling Remote PRN - RN Triage Pediatric Primary Care Day shift, M-F, no weekends/holidays The PRN RN Triage role performs essential clinical and operational functions: - Patient triage - Appointment scheduling - Fax folder management - Results management - Medication refills - Completion of forms - Outbound calls to patients with clinician guidance Provides direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization. Qualifications - Graduate of accredited school of nursing or education equivalency for licensing - No experience required Requirements - Constant use of speech to share information through oral communication. - Constant standing and walking. - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, reaching and keyboard use/data entry. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of smell to detect/recognize odors. - Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Occasional lifting/moving of patients. - Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements. - Occasional driving. - Rare crawling and running. Benefits - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

• Assists in the reporting, analysis and implementation of programs that support Revenue Cycle. • Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner. • Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management. • Informs staff of system enhancements, documents trends and reports operational issues. • Communicates with registration, scheduling, patient care staff and providers. • Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations. • Model and train exceptional customer service to ensure goals and quality standards are met. • Provide on-the-job training for new hires and existing staff which includes changes to processes and upgrades as it relates to Epic and all frontline related workflows. • Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs. • Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business. • Perform functional assessments and time studies of work processes. • Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues. • Other duties as assigned.

Role Description The Operations Analyst provides support to business operations. This role provides robust data reporting and presentation of data trends by applying deep technical knowledge and thorough understanding of business operations. Elicits business requirements for operational improvements among cross functional teams across all levels of the organization. Works independently with complex data and works under minimal supervision only in highly complex situations. - Collaborates with key decision makers to identify and solve a variety of business or operational problems and objectives. - Interprets data, identifies trends, utilizes benchmark data, creates data visualization and applies data to business operations. - Develops specifications of analytic and reporting needs through participation in project teams or meetings with internal/external customers for projects and ad hoc requests. - Utilizes a variety of databases and query tools to gather data. - Ensures all requirements are well-defined from the customer to meet reporting and analysis specifications. - Ensures data integrity, data quality and assists leaders by providing insights into the daily operations and overall business operations. - Works closely with technical and build team members to establish reporting and dashboards within applications that will support operations. - Develops and maintains dashboards which include weekly, monthly, and quarterly reporting to regions and ministries. - Partners with customers, peers and cross functional teams to discover needs; and proactively offers options and solutions. - Assists with the evaluation, analysis, and development of reporting and analytical tools to analyze department and division performance indicators; presents information to customers in clear, concise, and useful formats. - Leverages skilled analytic techniques necessary to meet needs of business users. - Supports both new and ongoing operational reporting needs, business process redesign, process improvement initiatives by providing data insights. - Performs other duties as assigned. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - Three years’ experience. Requirements - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. Benefits - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Role Description Responsible for processing patient accounts. Duties may include one or more of the following: - Processing insurance payments - Following up on denied claims - Resolving credit balances Typically works in no more than two functional areas. Qualifications - Experience with denied hospital payment and follow up, to include insurance or Work Comp is required. - High school diploma or equivalent - No experience required Requirements - Processes the insurance component of a patient's obligation using the third party claims processing and payment rules. - Bills claims appropriately. - Follows up on denied claims by performing appeals and denial recovery procedures. - Works denied claim lines and no response claims to resolve outstanding accounts. - Analyzes credit balances on patient accounts and resolves. - Responds to refund request letters from insurance carriers. - Performs other duties as assigned. Benefits - Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: instant access to earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.