Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Echo Scheduler
Location
United States
Posted
3 days ago
Salary
$19 - $27 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Echo Scheduler
Mass General Brigham
Role Description Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes. Ensures that patients, referring providers, and other customers receive timely, efficient, and high-quality service. - Coordinates the registration and scheduling for new patient appointments. - Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment. - Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques. - Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. - Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. - Completely and accurately transcribes call, referral, and scheduling information in multiple systems. - Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians. - Maintains confidentiality and privacy consistent with HIPAA guidelines. Qualifications - High School Diploma or Equivalent required - Customer service work experience, specifically in a contact/call center environment 0-1 year required - Experience in a medical office or health care setting, with Epic experience 0-1 year preferred - Excellent customer service skills. - Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality. - Strong communication, interpersonal, and team skills. - Ability to exercise judgment in dealing with sensitive, confidential information. - Detail-oriented with the ability to enter information accurately on paper and into electronic systems. - Ability to handle a high volume of calls and work in a fast-paced environment. - Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available. - Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling. Requirements - Standing Occasionally (3-33%) - Walking Occasionally (3-33%) - Sitting Constantly (67-100%) - Lifting Occasionally (3-33%) 20lbs - 35lbs - Carrying Occasionally (3-33%) 20lbs - 35lbs - Pushing Rarely (Less than 2%) - Pulling Rarely (Less than 2%) - Climbing Rarely (Less than 2%) - Balancing Occasionally (3-33%) - Stooping Occasionally (3-33%) - Kneeling Rarely (Less than 2%) - Crouching Rarely (Less than 2%) - Crawling Rarely (Less than 2%) - Reaching Occasionally (3-33%) - Gross Manipulation (Handling) Constantly (67-100%) - Fine Manipulation (Fingering) Frequently (34-66%) - Feeling Constantly (67-100%) - Foot Use Rarely (Less than 2%) - Vision - Far Constantly (67-100%) - Vision - Near Constantly (67-100%) - Talking Constantly (67-100%) - Hearing Constantly (67-100%) Benefits At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
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