Role Description The Marketing Operations Manager supports the operational infrastructure that enables the Marketing organization to plan, coordinate, execute, and optimize integrated marketing initiatives at scale. Reporting to the Sr. Manager, Integrated Marketing, this role helps drive the systems, workflows, planning rhythms, reporting structures, and operational processes that support coordinated campaign execution and organizational efficiency. The Marketing Operations Manager plays a central role in enabling operational excellence across the Marketing department by ensuring workflows, planning systems, reporting structures, repositories, and operational governance mechanisms remain scalable, organized, and execution-focused. The role operates within a highly collaborative, deadline-driven environment that requires strong prioritization skills, sound judgment, and the ability to maintain operational clarity across competing priorities and stakeholders. Responsibilities - Marketing Planning & Workflow Coordination: - Own the integrity and day-to-day administration of the marketing department's planning software and related marketing project management systems. - Monitor execution health, identify operational risks or dependency conflicts, and proactively drive follow-through across stakeholders. - Lead cross-functional marketing project coordination involving senior contributors and functional leads. - Support campaign launch readiness by ensuring approvals, dependencies, asset readiness, and operational requirements are completed. - Operational Rhythm & Planning Support: - Organize and operationalize annual and quarterly marketing planning processes. - Compile planning inputs, maintain templates, coordinate planning sessions, and prepare progress tracking materials. - Facilitate recurring operational rhythms including all-hands meetings, status reviews, and operational reporting sessions. - Prepare agendas, maintain action logs and decisions registers, and track follow-ups across operational meetings. - Budget & Operational Administration: - Support marketing financial operations including invoice tracking and monthly budget reporting. - Ensure accuracy, completeness, and operational integrity across financial documentation. - Partner with Finance and Campaign Delivery to maintain accurate operational records. - Maintain vendor records, SOW documentation, and contract routing coordination. - Reporting & Operational Visibility: - Prepare operational dashboards and reporting summaries related to project health and operational KPIs. - Support leadership reporting and preparation for quarterly business reviews and optimization discussions. - Repository & Documentation Governance: - Own repository structure and operational documentation standards across various platforms. - Manage file taxonomy, version control, and documentation standards. - Develop and maintain SOPs, workflow documentation, templates, and operational process guides. - Coordinate onboarding logistics and document access for new team members and contractors. Qualifications - 5-8 years of experience in marketing operations, integrated marketing, or campaign operations. - Experience coordinating cross-functional projects involving multiple stakeholders. - Strong experience working within marketing project management and workflow platforms. - Strong organizational, coordination, and operational administration skills. - Demonstrated ability to manage multiple timelines, dependencies, and operational priorities. - Strong written and verbal communication skills. - Strong operational judgment, prioritization capabilities, and problem-solving skills. - Experience working within integrated marketing teams or campaign-driven organizations is preferred. - Exposure to vendor coordination, budgeting processes, or repository/documentation management preferred. Benefits - Remote work model - Flexible work arrangements - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts Company Description Farber is one of Canada's oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We're dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Role Description The Director, Global Marketing Operations serves as the strategic and operational leader for the company’s marketing automation ecosystem and corporate website. This role oversees the platforms, processes, and teams that embrace AI to power digital engagement, lead generation, and marketing execution. Beyond platform ownership, this leader plays a pivotal role in driving continuous performance improvement across the entire marketing organization leveraging AI to establish compliant data‑driven practices, optimize workflows, and maximize the impact of marketing investments. The ideal candidate brings deep technical expertise, strong leadership capability, and a passion for building scalable, high‑performing marketing operations in a B2B technology environment. - Lead and mentor a team of senior digital marketing professionals responsible for marketing automation, platform integration, and corporate website management. - Provide the vision and leadership to fully utilize AI technology to drive marketing operational efficiency and performance. - Own the strategy, governance, and optimization of marketing automation processes and platforms to improve lead flow, campaign execution, and operational efficiency. - Oversee the corporate website and web team, ensuring a high‑quality user experience that supports customer research, engagement, and conversion. - Develop and implement digital experience strategies that convert online prospects into marketing‑qualified leads. - Drive performance‑based management practices to set goals, track KPIs, report outcomes, and improve ROI across digital initiatives. - Collaborate across organizational boundaries to enhance cross‑functional processes and ensure alignment with business objectives. - Leverage data management, analytics, and visualization tools to guide decision‑making and optimize digital performance. - Communicate strategies, objectives, and implementation plans clearly to stakeholders at all levels. Qualifications - Experience managing teams of senior technical experts responsible for cloud‑based digital platforms, including marketing automation and website operations. - Hands‑on experience with modern marketing technologies such as marketing automation systems, CRM platforms, and website management tools enabled by AI. - Strong data management and analytical skills with proficiency in Excel, Access, Tableau, or similar platforms. - Proven ability to drive cross‑functional collaboration to improve processes and achieve shared business objectives. - Demonstrated success implementing data‑driven performance management initiatives, including goal setting, KPI tracking, and continuous improvement programs. - Exceptional communication skills for conveying complex strategies and plans to diverse audiences. - 10+ years of B2B digital marketing experience including 3+ years managing digital marketing professionals. - Bachelor’s degree in marketing, business, or technology preferred. Requirements - Experience managing teams of senior technical experts responsible for cloud‑based digital platforms, including marketing automation and website operations. - Hands‑on experience with modern marketing technologies such as marketing automation systems, CRM platforms, and website management tools enabled by AI. - Strong data management and analytical skills with proficiency in Excel, Access, Tableau, or similar platforms. - Proven ability to drive cross‑functional collaboration to improve processes and achieve shared business objectives. - Demonstrated success implementing data‑driven performance management initiatives, including goal setting, KPI tracking, and continuous improvement programs. - Exceptional communication skills for conveying complex strategies and plans to diverse audiences. - 10+ years of B2B digital marketing experience including 3+ years managing digital marketing professionals. - Bachelor’s degree in marketing, business, or technology preferred. Benefits - Competitive benefits package that includes paid time off. - Health, life, and disability insurance. - 401(k). - Bonus program.

• Own the product roadmap and execution for core marketing platform modules, including Push Notifications, User Segments, User Tags, Marketing Templates, Workflow Automation, and Campaign Management. • Design scalable audience segmentation and tagging capabilities to support flexible targeting across different business scenarios. • Build marketing orchestration capabilities across multiple channels, including push notifications, email marketing, in-app messaging, scheduling, frequency control, and campaign performance monitoring. • Design workflow automation that enables marketing actions to be triggered based on user behavior, business events, audience rules, and operational conditions. • Improve the marketing template platform by providing reusable and configurable templates that help business teams launch campaigns more efficiently. • Explore AI-powered capabilities to improve marketing operations, including workflow optimization, campaign configuration, content generation, strategy recommendation, and performance evaluation. • Work closely with cross-functional teams to understand business requirements and translate them into scalable platform solutions. • Define product requirements, user flows, PRDs, success metrics, and acceptance criteria. • Continuously improve platform usability, flexibility, operational efficiency, stability, and scalability.

Title: VP Marketing Operations Manager Location: New York United States Full time Hybrid Job Description: Citi is looking for a Marketing Operations Manager to lead governance, controls, and operational execution across Paid Media, Ad Tech, Marketing Measurement, and Business Execution within a high-performing Marketing organization. In this role, you will sit at the intersection of campaign operations, risk management, and cross-functional delivery ensuring that processes, reporting, and vendor activities are executed accurately and in line with internal standards. Your work will directly strengthen the operational discipline and control environment that underpins Citi's marketing function at scale. Responsibilities - Manage governance and controls activities across Paid Media, Ad Tech, Marketing Measurement, and Business Execution, ensuring adherence to established processes, policies, and control requirements. - Identify operational risks and process gaps across the marketing function, develop practical solutions, and drive implementation to close those gaps. - Coordinate control-related activities including audits, issue remediation plans, and ongoing monitoring efforts to maintain operational integrity. - Lead multiple projects and workstreams simultaneously, ensuring all deadlines and deliverables are met across a fast-paced environment. - Develop and maintain process documentation, operating procedures, and control inventories to support consistency and accountability across the organization. - Analyze operational data, reporting, and performance metrics to surface trends, exceptions, and areas requiring attention, and communicate findings clearly to leadership. - Partner with stakeholders across Marketing, Finance, Procurement, Legal, Compliance, and Analytics to align priorities and drive execution on shared objectives. - Prepare executive-ready presentations, status updates, and communications that clearly convey operational performance and risk posture. Required Qualifications & Skills - Bachelor's degree in Business, Marketing, Finance, Analytics, or a related field. - 4-7+ years of experience in business operations, governance, controls, project management, marketing operations, or risk management. - Demonstrated ability to identify issues, inconsistencies, and operational risks with strong attention to detail. - Proven organizational and project management capability, with experience managing multiple priorities and workstreams concurrently. - Clear and effective written and verbal communication skills, including experience preparing and delivering presentations to senior leadership. - Ability to collaborate with and influence stakeholders across varied teams and seniority levels to drive alignment and execution. - Experience developing process documentation, operating procedures, and driving measurable operational improvements. Beneficial Skills & Qualifications - Familiarity with paid media, programmatic advertising, marketing operations, or marketing measurement environments. - Experience supporting annual planning cycles, governance reviews, or regulatory and internal compliance requests. What We Offer Joining Citi means becoming part of a global marketing organization where operational excellence directly shapes the effectiveness of large-scale campaigns and business outcomes. You will have the opportunity to take real ownership of governance and process improvement work, collaborate with senior stakeholders across multiple functions, and build expertise at the intersection of marketing and controls in a complex, fast-moving environment. - A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration. - Exposure to a broad range of functions - including Finance, Legal, Compliance, Analytics, and agency partners - that accelerates professional development and broadens your expertise. - The opportunity to take ownership of high-impact operational and governance workstreams with visibility at the leadership level. - Access to learning and development resources that support your continued growth in marketing operations, risk management, and business execution. - A performance-driven team environment where your contributions to process improvement and operational discipline are recognized and valued. - Competitive financial wellbeing and benefits package, including support for long-term financial planning. - Wellbeing support and work-life balance initiatives designed to help you perform at your best. Apply now to bring your operational expertise to a role where governance, precision, and cross-functional impact drive the performance of marketing at a global scale. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Marketing Job Family: Advertising, Branding and Media Time Type: Full time Primary Location: New York New York United States Primary Location Full Time Salary Range: $129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.