Role Description We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for: - Overseeing project management system (Zoho) and ensuring alignment with business processes. - Conducting and leading daily team meetings to track project progress and team accountability. - Monitoring and tracking deadlines to ensure timely delivery of client projects. - Developing and optimizing SOPs and workflows to improve efficiency. - Collaborating with leadership to implement strategic initiatives that enhance operational performance. - Ensuring the smooth onboarding of new team members, providing guidance on workflows and expectations. - Managing and optimizing team productivity by identifying inefficiencies and resolving operational bottlenecks. - Overseeing team coordination across different time zones to maintain seamless communication and workflow execution. Qualifications - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Requirements - Position: Operations Manager - Remote Status: Fully Remote - Preferred Location: South Africa, Latin America, Pakistan - Working Hours: 9 am - 6 pm EST - Holidays: US Federal Holidays - Salary: USD 1500 - USD 2500 per month - Internal Job ID: 1385

Role Description As a Senior Manager, Accounting Solutions, you own the strategy and operating model for our full suite of small-business financial service offerings, including bookkeeping, payroll, and tax solutions, and shape what that ecosystem becomes. You are stepping into a position designed to challenge the status quo in an environment where our service division is growing quickly, the tooling landscape is changing fast, and we are betting on AI and automation to fundamentally reshape how comprehensive accounting and compliance workflows get delivered. We need a strategic leader who will lean into that change, reimagine how our business solutions function operates, and bring a high-performing multi-disciplinary team through a period of rapid evolution. You set the vision for scalable, technology-enabled financial services, make deliberate bets on where to automate and where to invest in people, and translate an ambiguous, shifting environment into clear direction for your team. You partner across product, fintech, strategic operations, and go-to-market to align our business solutions with where the company and the market are heading, not just where they are today. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do Each Day - Set the strategic roadmap for business solutions offerings, spanning bookkeeping, payroll, and tax services, to anticipate customer requirements and market shifts. - Reimagine how diverse financial services are delivered to small businesses by identifying where automation, AI, and specialized tooling can step-change delivery quality. - Establish advanced, scalable operating models for multi-functional service workflows, including financial reconciliation, tax preparation, and payroll distribution pipelines. - Lead, mentor, and grow a high-performing team of financial service professionals, driving the organizational adaptability needed to thrive amid evolving product capabilities. - Define the operational key performance indicators (KPIs) that matter for accuracy, multi-product retention, and customer satisfaction to make highly data-informed decisions. - Partner cross-functionally with product, marketing, and fintech teams to continuously co-develop and expand our integrated accounting software solutions. - Leverage the collective expertise of your team to solve complex accounting, tax, or regulatory compliance challenges faced by our users. - Steer internal operational changes across immediate business lines to ensure seamless, unified service experiences for customers utilizing multiple backend solutions. Qualifications - 8+ years leading operations, ideally within a scaling service-division environment focused on bookkeeping, payroll, tax, or unified small-business financial solutions. - Experience managing teams of 25+ members, including remote operational structures, with a proven ability to scale and transform multi-disciplinary service capabilities. - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation. - Track record of serving as a modernizing operations leader who establishes clear strategy within structural ambiguity rather than maintaining legacy procedures. - Broad working understanding of accounting principles, modern payroll compliance, and commercial tax workflows sufficient to guide sound operating process design. - Effective cross-functional collaboration skills required to smoothly align complex service workflows with broader product and platform roadmaps. - Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent work experience. Requirements - Hands-on experience deploying modern automation or financial orchestration tools within an operational service context. - Experience working with home services professionals, contractors, or similar industry segments. - Strong analytical skills with a focus on cross-functional efficiency and data integrity. - Knowledge of industry best practices in integrated accounting platforms, tax systems, and modern payroll technology. - CPA, EA, or similar industry-standard professional financial certification is a plus. - A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery. - Personal resilience to learn from scratch, and successfully thrive in ambiguity. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Equity in a rapidly growing startup backed by top-tier VCs. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from.

Role Description The Clinical Support Center Manager provides hands-on operational leadership and team oversight within the Clinical Support Center. This role ensures efficient, high-quality service delivery in the processes of evaluation, review, approach and authorization on all tissue-related referrals, inclusive of phone and electronic referrals while supporting LOPA’s mission and values. As a front-line leader, the Manager fosters a culture of accountability, collaboration, and professional growth. Key Responsibilities - Strategic Leadership: - Contributes to departmental goals and initiatives in alignment with LOPA’s mission and strategic direction. - Supports the implementation of new projects, policies, and performance metrics that drive continuous improvement. - Operational Management: - Oversees day-to-day departmental operations to ensure regulatory compliance, efficiency, and service quality. - Manages resources, scheduling, and systems that support effective workflows. - Talent & Culture Development: - Leads and mentors staff to promote a high-performing, inclusive team culture. - Provides coaching, facilitates training, and partners with HR on staffing and performance development. - Stakeholder Engagement: - Collaborates with peers, leaders, and external partners to support seamless operations and cross-functional alignment. - Serves as a point of contact for issue resolution and service coordination. - Communications Center Oversight: - Directs 24/7 daily workflows, referral intake processes, and scheduling logistics for the Clinical Support Center (CSC) and Tissue Family Advocates (TFA). - Manages systems, timecards, department documentation, and strict quality compliance, including executing QA tasks in iTransplant and resolving occurrence reports. - Partners with the Director to maintain departmental policies and procedures in strict alignment with regulatory, accrediting, and tissue criteria standards. - Analyzes referral data and authorization rates to generate performance metrics and activity reports for Senior Leadership. - Cross-Functional Case Coordination: - Serves as the central operational liaison between the Communications Center, Forensic Coordinators, Family Services, and Donation Services teams regarding live case data, logistics, and active investigations. - Actively participates in daily huddle calls and weekly case reviews to discuss learning points. - Quickly troubleshoots operational challenges, resolves real-time complaints within the center, and supports ongoing efforts to optimize referral volumes, authorization rates, and tissue recovery goals. - Additional Responsibilities: - Handles tactical staffing actions including participating in hiring, onboarding logistics, and conducting scheduled HR performance evaluations and competency reviews. - Collaborates with Education to implement training, and develops tactical department goals to support LOPA's strategic plans. - Leads bi-monthly CSC meetings, completes all assigned Q-Pulse and Absorb LMS tasks by designated deadlines, attends leadership training, and performs other duties as assigned. Qualifications - Bachelor’s degree in a related field preferred; equivalent education and/or experience may be considered in lieu of a degree. - Previous experience working in a call center or communications center environment highly desired. - Previous experience leading a hybrid or remote team preferred. - 3+ years of supervisory or leadership experience in a related field. - Experience with staff scheduling for 24/7 operations, especially in healthcare, emergency services, or donor services. - Exposure to regulated environments (e.g., FDA, AATB, CMS, or other healthcare compliance bodies). - Strong understanding of compliance, safety, and quality standards. - Demonstrated ability to lead people and processes effectively in a fast-paced environment. - Skilled communicator with strong relationship-building and coaching abilities. - Proficient in Microsoft Office, Google Workspace, and organizational systems. - Committed to ethical leadership, service excellence, and inclusive team culture. Work Environment & Expectations - Full-time, salaried position. - Position is a remote position with a distributed team, based in Central time, and possible travel to the main office for meetings or required training. - May require after-hours availability. - Office and clinical environments; occasional exposure to clinical materials. - This position may require the ability to lift, move, or reposition equipment and/or supplies. Tasks may be performed independently or with assistance from team members or appropriate devices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. ADA & EEO Compliance LOPA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation for any part of the employment process, please contact Human Resources. LOPA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Build, launch, and optimize multi-channel engagement campaigns in Braze, including email, SMS, and direct mail, while maintaining campaign quality and performance • Partner with Client Success to develop, present, and gain buy-in for innovative member engagement strategies, tailoring campaigns to the needs of each client and employee population. • Present campaign performance and data-driven recommendations to clients and internal stakeholders, using insights to optimize future campaigns and demonstrate impact. • Partner with other team members within your team and across the organization to deliver solutions at scale • Create short-form and digital content that makes financial wellbeing feel approachable and fun • Own the creation of physical engagement materials; managing everything from brainstorming to delivery • Curate meaningful in-person and digital events with our clients to provide value and increase engagement • Partner with clients, their HR/benefits teams and/or consultants to tailor engagement strategies to each employee populationExperiment constantly by pitching and testing new ideas, learning from the data, and doubling down on what works • Bring a member-first lens to everything, serving as the voice that helps transform a benefits platform into something people genuinely want to use