Housecall Pro

Role Description As the Manager, Sales, you have a passion for coaching and developing team members, nurturing a culture of continuous growth and mentorship within the team. Your coaching approach elevates individual and team performance. Your interpersonal skills build collaborative relationships and you thrive in growing our people. - Oversee the strategic management of your team, focusing on key performance areas such as activity, conversion, and engagement. - Measure success by achieving critical performance indicators (KPIs) including: - Enrollment Rate - Enrollment Attainment - Attended Demos - Average Selling Price (ASP) - Churn - Monthly Recurring Revenue (MRR) - Lead the development and execution of the overall sales strategy, aligning it with corporate objectives and market trends. - Champion visionary strategic leadership in identifying and engaging potential customers, guiding the team across diverse channels. - Orchestrate and lead a dynamic sales team, providing guidance, shaping activities, and fostering a culture of collaboration and achievement. - Ensure that the team's day-to-day activities align with overarching objectives and our mission, balancing hands-on involvement with strategic oversight. - Oversee individual and team performance metrics, guiding and developing team members to meet and exceed collective sales targets. - Cultivate an environment that encourages growth, excellence, and collaboration among team members. - Implement training programs to enhance the skills and capabilities of the sales team, ensuring continuous improvement. - Foster effective communication within the team, promoting transparency and open dialogue. - Build and nurture client relationships, ensuring high levels of satisfaction and loyalty. - Pioneer visionary strategic innovation in staying at the forefront of industry trends, facilitating ongoing learning, and maintaining a cutting-edge product knowledge base. Qualifications - 3+ years of management or leadership experience in a sales position. - Bachelor's degree or equivalent experience. - Advanced experience with sales CRMs and processes. - Proven success as a sales leader. - Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs. Requirements - Ability to work full time (45 hrs/week) with a 9 hour shift, ranging within 5am-7pm local time. - Ability to work at least one Saturday every 2-3 months. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from. - Equity in a rapidly growing startup backed by top-tier VCs.

Role Description As a Senior Manager, Data Migration (internally Senior Manager, Data Operations), you are the driving force behind data migration strategy and execution for our most complex franchise organizations. You own the end-to-end data migration lifecycle, from discovery and planning through execution and validation, ensuring franchise partners experience a seamless transition onto our platform. - Lead the full data migration lifecycle for franchise partners by conducting structured discovery sessions and designing rigorous transition roadmaps. - Map legacy data structures and identify critical risks, blockers, or dependencies before the initialization of a migration plan. - Troubleshoot technical errors or edge cases within platform import environments alongside Product and Engineering stakeholders. - Translate platform capabilities and constraints into transparent, strategic, partner-facing communications to guide tradeoffs. - Establish high-trust relationships with franchise operators through data-backed recommendations and sound execution under pressure. - Align C-suite sponsors, operational leads, and IT contacts around a unified, comprehensive enterprise migration strategy. - Voice the technical needs of franchise partners during internal planning sessions to help shape the roadmap for data tooling. - Collaborate with Sales, Onboarding, and Support to ensure seamless customer handoffs from pre-sale through stabilization. - Build scalable frameworks, toolkits, and playbooks that standardize data delivery across the enterprise portfolio. Qualifications - 7-8 years of experience in data operations, technical account management, implementation, or customer success within a SaaS environment. - Demonstrated expertise directing complex data migrations or technical onboarding programs for multi-location or franchise business models. - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation. - Strong technical acumen with structured data and formats (i.e. CSV, JSON, APIs) alongside advanced proficiency in spreadsheet tooling (i.e. Excel, Google Sheets). - Familiarity with scripting or relational databases is preferred (i.e. Python, SQL). - Track record of translating complex technical environments into crisp narratives for non-technical executives. - Experience refining organizational processes, playbooks, and delivery structures in a fast-moving environment. - Bachelor's degree or equivalent work experience. Requirements - Proven resilience to learn from scratch, has a builder mentality and successfully thrive in ambiguity. - A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery. - Analytical groundings matched with executive presence, enabling you to dissect a data anomaly and present a high-level corporate roadmap with equal clarity. - Steady decision-making behaviors under compressed timelines, injecting structure where processes do not yet exist. - True passion for customer outcomes, choosing to evaluate personal success against partner confidence and platform adoption. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Equity in a rapidly growing startup backed by top-tier VCs. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from.

Role Description As a Specialist, Events, you support the Pros hosting our nationwide series of local, Pro-hosted community events across the country. You are the main point of contact for hosts throughout the process, from initial outreach through event day and wrap-up, helping keep host relationships and event logistics on track across many local markets at once. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. - Coordinate event logistics for host locations, including scheduling, onboarding new hosts, and event-day setup and support - Serve as the primary point of contact for event hosts, keeping them informed, engaged, and set up for success - Maintain accurate event plans, timelines, and status tracking across all active hosts - Run regular check-ins with hosts to monitor progress, answer questions, and provide the support they need - Identify hosts who need extra attention and escalate to the appropriate internal team when needed - Coordinate incentive, funding, or resource logistics tied to host participation - Provide live, on-the-day support for hosts during their events - Support post-event wrap-up, including reporting, follow-up communications, and gathering feedback Qualifications - Experience in customer success, account management, event coordination, or partner/community support, ideally in a high-volume, deadline-driven environment - Experience using AI tools to increase quality and efficiency of work - Comfortable managing a large number of concurrent relationships without letting details slip - Strong phone and written communication skills, with the ability to build trust quickly with small business owners - Detail-oriented, with experience using a CRM or tracking system to manage statuses and reporting (i.e. Salesforce, HubSpot...) - Experience with event registration or CRM platforms - Comfortable working to firm event-related deadlines, with availability for live, day-of support - Self-directed and effective working fully remote with minimal day-to-day oversight - High school diploma, bachelor's degree, or equivalent work experience Requirements - A natural curiosity backed by action; you are multidimensional (volunteering, creative outlets, side projects, hobbies, athletics) - A proactive, relationship-first mindset: you follow up before someone has to ask, and people feel taken care of after talking to you - Comfort with ambiguity and a fast-moving pace where priorities and details will shift as the program evolves - Strong organizational instincts to hold dozens of relationships and timelines in your head and tracker without anything falling through the cracks - A calm, solutions-oriented approach under pressure, especially as event day gets closer and issues need quick resolution - Genuine curiosity about the people you are supporting and the ability to relate to and build trust with small business owners - A team-first attitude with a willingness to flag problems early, ask for help, and collaborate with other internal teams rather than solve everything solo Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) - Paid holidays and flexible, take-it-as-you-need-it paid time off - Equity in a rapidly growing startup backed by top-tier VCs - Monthly tech reimbursements - A culture built on innovation that values big ideas, no matter where they come from

Role Description As a Senior Manager, Accounting Solutions, you own the strategy and operating model for our full suite of small-business financial service offerings, including bookkeeping, payroll, and tax solutions, and shape what that ecosystem becomes. You are stepping into a position designed to challenge the status quo in an environment where our service division is growing quickly, the tooling landscape is changing fast, and we are betting on AI and automation to fundamentally reshape how comprehensive accounting and compliance workflows get delivered. We need a strategic leader who will lean into that change, reimagine how our business solutions function operates, and bring a high-performing multi-disciplinary team through a period of rapid evolution. You set the vision for scalable, technology-enabled financial services, make deliberate bets on where to automate and where to invest in people, and translate an ambiguous, shifting environment into clear direction for your team. You partner across product, fintech, strategic operations, and go-to-market to align our business solutions with where the company and the market are heading, not just where they are today. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do Each Day - Set the strategic roadmap for business solutions offerings, spanning bookkeeping, payroll, and tax services, to anticipate customer requirements and market shifts. - Reimagine how diverse financial services are delivered to small businesses by identifying where automation, AI, and specialized tooling can step-change delivery quality. - Establish advanced, scalable operating models for multi-functional service workflows, including financial reconciliation, tax preparation, and payroll distribution pipelines. - Lead, mentor, and grow a high-performing team of financial service professionals, driving the organizational adaptability needed to thrive amid evolving product capabilities. - Define the operational key performance indicators (KPIs) that matter for accuracy, multi-product retention, and customer satisfaction to make highly data-informed decisions. - Partner cross-functionally with product, marketing, and fintech teams to continuously co-develop and expand our integrated accounting software solutions. - Leverage the collective expertise of your team to solve complex accounting, tax, or regulatory compliance challenges faced by our users. - Steer internal operational changes across immediate business lines to ensure seamless, unified service experiences for customers utilizing multiple backend solutions. Qualifications - 8+ years leading operations, ideally within a scaling service-division environment focused on bookkeeping, payroll, tax, or unified small-business financial solutions. - Experience managing teams of 25+ members, including remote operational structures, with a proven ability to scale and transform multi-disciplinary service capabilities. - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation. - Track record of serving as a modernizing operations leader who establishes clear strategy within structural ambiguity rather than maintaining legacy procedures. - Broad working understanding of accounting principles, modern payroll compliance, and commercial tax workflows sufficient to guide sound operating process design. - Effective cross-functional collaboration skills required to smoothly align complex service workflows with broader product and platform roadmaps. - Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent work experience. Requirements - Hands-on experience deploying modern automation or financial orchestration tools within an operational service context. - Experience working with home services professionals, contractors, or similar industry segments. - Strong analytical skills with a focus on cross-functional efficiency and data integrity. - Knowledge of industry best practices in integrated accounting platforms, tax systems, and modern payroll technology. - CPA, EA, or similar industry-standard professional financial certification is a plus. - A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery. - Personal resilience to learn from scratch, and successfully thrive in ambiguity. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Equity in a rapidly growing startup backed by top-tier VCs. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from.

Role Description As a Specialist, Enrollment (Internal Title), you are motivated and driven, with a self-starting attitude. You play a crucial role in identifying the unique challenges and pain points that our potential customers face in managing their businesses. You engage with service professionals (our Pros) to understand their needs and provide tailored solutions that showcase the value of our offerings. By conducting compelling product demos and sharing expert knowledge, you guide them on how to best utilize our services to maximize their business potential. Your primary responsibility is to demonstrate how our HCP Assist service can effectively alleviate these issues, driving growth and success for their operations. In addition to working with inbound opportunities, you will proactively identify and engage existing Housecall Pro customers through outbound prospecting efforts. This includes: - Researching opportunities - Building pipeline - Conducting outbound calls to educate Pros on the value of HCP Assist and drive enrollment The team is passionate, empathetic, hard working, and above all else focused on improving the lives of Our Pros. Our success is their success. What you do each day: - Thrive on collaboration, enjoying interactions with both Pros and team members alike - Demonstrate a strong drive to contribute genuine value for our Pros and the company through successfully onboarding your prospects onto our product - Exhibit curiosity, adaptability, and a fun spirit within a results-oriented environment that values independence, teamwork, and healthy competition - Embrace a love for learning, taking initiative, and welcoming change as catalysts for continuous improvement and growth - Deliver robust customer service, communication, presentation, and creative problem-solving skills - Overcome objections as they are presented - Use various methods to contact prospective customers Qualifications - 2+ years working in inside sales, and at least 1 as an Account Executive or equivalent role required (software a plus) - Experience using AI tools to increase quality and efficiency of work - Bachelor’s degree or equivalent work experience - Salesforce and SAAS experience preferred Requirements - Interest in development personally and professionally - Excellent written/verbal communication skills - Strong problem solving skills - Motivation, drive and a self-starting attitude - Ability to work in a fast paced, team environment - Good time management with strong organizational skills Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) - Paid holidays and flexible, take-it-as-you-need-it paid time off - Monthly tech reimbursements - A culture built on innovation that values big ideas, no matter where they come from

Role Description We are looking for a Software Architect to lead the technical direction of our API Platform. This role combines the responsibilities of an architect and a hands-on technical leader for the team. - API Platform owns the foundations that internal and external consumers rely on: API design conventions, reliability and performance, versioning and lifecycle, and the tooling and infrastructure that make it easy for product teams to build great APIs. - As Software Architect, you will set the vision, define the strategy, and guide implementation of our API platform over the coming years. - You’ll work closely with Engineering and Product leadership, other platform teams, and product squads to ensure our API ecosystem enables teams to move quickly. Qualifications - 10+ years of experience as a backend or platform engineer building and operating large-scale, distributed systems. - Proven track record in leading technical direction for complex systems. - Strong experience designing and evolving public or internal APIs (REST/gRPC/GraphQL): modeling, versioning, backward compatibility and deprecation strategies. - Experience driving cross-team initiatives: aligning stakeholders, defining roadmaps and delivering multi-stage projects that impact many squads. - Solid understanding of distributed systems fundamentals: reliability, scalability, consistency, latency, and failure modes. - Hands-on experience with observability (metrics, logs, tracing), performance tuning and designing systems that are safe to change and easy to debug. - Ability to communicate clearly with both technical and non-technical partners, influence decisions and build consensus around architectural direction. - Experience mentoring senior engineers and helping teams uplevel their system design and API design skills. Requirements - Nice to have: experience with Ruby / Rails, event-driven architectures, MySQL at scale, or previous work on internal platform or infrastructure teams. - This position requires fluency in both Polish and English. Benefits - Compensation: 11,300 - 13,000 USD per month (B2B). - Paid time off. - Flexible work hours. - 100% remote work. - Equity shares in a rapidly growing company backed by top-tier VCs. - A culture built on innovation that values big ideas. - We work in Central European Time. - Newest MacBook + Setup Fee ($500).

Role Description As a Backend Architect, you are a critical individual contributor and architectural leader within our engineering organization. You drive the long-term technical vision of our platform, guiding how we design, build, and evolve scalable, reliable systems across multiple squads. As a high-impact, high-autonomy technical leader, you combine deep technical contributions with influential cross-team collaboration, helping shape the future of our platform to better serve our customers. - Serve as a trusted technical partner to Engineering Managers, Directors, and Product leadership. - Take ownership of our most complex technical challenges while mentoring engineers across the organization. - Play a pivotal role in our transition from a monolithic Ruby on Rails application toward a modern, distributed, event-driven, domain-oriented architecture. - Focus on improving the lives of our service professionals (our Pros). Qualifications - 9+ years of experience designing, building, and operating complex production systems. - Deep experience in modern backend frameworks (e.g., Ruby on Rails, Django, Spring Boot). - Proficiency in multiple programming languages (i.e., JavaScript, Python, Go, Java, Node.js). - Deep expertise with cloud platforms (i.e., AWS), containerization, and serverless/cloud-native architectures. - Proven success applying Domain-Driven Design (DDD) principles across multiple teams or domains. - Experience in architecting and building event-driven systems using distributed messaging tools (i.e., Kafka, SQS). - Experience with defining and improving CI/CD pipelines (e.g., Jenkins, Gitlab) and automated testing strategies (e.g., e2e, canary tests, integration tests). - Expertise in scalable API design and management (i.e., RESTful APIs; GraphQL is a plus). - Strong background in system observability practices (logs, metrics, tracing) and performance diagnostics. - Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience. - A strong passion for using AI technologies to enhance productivity, quality, and innovation. - Curiosity and drive to stay ahead of emerging AI/ML technologies and their practical applications. - Ownership mentality with a balance of urgency and long-term system health. Requirements - Building a product that improves users’ lives (75k unique daily users, 4.6 ⭐ at App Store). - Ensure the performance, quality, and responsiveness of applications. - Collaborate with a mature, interdisciplinary dev team, engineering leaders, and architects to design and deliver high-performance, scalable, and reliable architecture. - Understand clear sub-system boundaries, and make recommendations on where functionality belongs across different sub-systems. - Develop and maintain code quality standards and enforce them across the organization. - Proactively identify and drive architectural enhancements and strategic refactorings that improve system scalability, performance, and long-term maintainability. - Design and implement automated tests at the most effective architectural layer to maximize signal, minimize brittleness, and ensure long-term maintainability. - Conduct code reviews and architectural reviews for features developed by other members of the team. - Lead code and architectural reviews to ensure alignment with system design principles, promote engineering excellence, and elevate the quality and resilience of team-delivered features. - Maintain and improve our continuous integration and development environments. - Be a mentor for other engineers across the organization. Benefits - Compensation: 11,300 - 13,000 USD per month (B2B). - Paid time off. - Flexible work hours. - Equity shares in a rapidly growing company backed by top-tier VCs. - A culture built on innovation that values big ideas. - Work in Central European Time. - Newest MacBook + Setup Fee ($500).

Role Description As a Senior Product Designer I, you lead the design direction for key product initiatives while directly managing and mentoring a small team of designers. You blend creative expertise with user-centered principles to deliver elegant, scalable, and accessible solutions. You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture. You are highly skilled at navigating ambiguity, balancing strategic thinking with hands-on execution, and empowering your team to do their best work. You build strong partnerships across product, engineering, and research to deliver innovative experiences that drive measurable value. Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you’ll do - Create a product that improves users’ lives (75k unique daily users, 4.6 ⭐at App Store) - Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals - Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences - Conduct and synthesize user research and usability testing to validate decisions and uncover new insights - Contribute to and advocate for design system standards, ensuring consistency and accessibility across the product - Drive continuous improvement by refining design processes, tools, and team rituals - Balance user needs with business goals to prioritize impactful design work - Present and communicate design decisions clearly to cross-functional partners and leadership - Foster a culture of collaboration, feedback, and inclusivity within the design team - Demonstrate proven experience driving team efficiency or output quality through the strategic use of AI tools and automation Qualifications - 6+ years of experience in product design, UX/UI design, or a related field - Proven people leadership experience, including mentoring designers and guiding design work - Strong portfolio demonstrating experience designing complex digital products across platforms - Proficiency with modern design and prototyping tools (i.e. Figma, Adobe Creative Suite, InVision, etc.) - Bachelor’s degree in design, HCI, or a related field, or equivalent work experience - Experience working with and evolving design systems at scale - Deep understanding of user-centered design, accessibility, and interaction design best practices - Experience collaborating in agile product teams - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation - This position requires fluency in both Polish and English What will help you succeed - Demonstrated ability to leverage AI tools in your daily work - Strong leadership and collaboration skills, with a growth mindset - Excellent communication and storytelling ability to advocate for design - High emotional intelligence and a passion for supporting others - Ability to navigate ambiguity and balance strategic thinking with tactical execution - Curiosity for how people think, behave, and interact with technology Benefits - Paid holidays and flexible, take-it-as-you-need-it scheduled time off - A culture built on innovation that values big ideas, no matter where they come from - A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace - Central European Time (CET) hours to support a balanced schedule for our Poland-based team - Equity in a rapidly growing startup backed by top-tier VCs Company Description Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Role Description As the Manager, Sales, you have a passion for coaching and developing team members, nurturing a culture of continuous growth and mentorship within the team. Your coaching approach elevates individual and team performance. Your interpersonal skills build collaborative relationships and you thrive in growing our people. - Oversee the strategic management of your team, focusing on key performance areas such as activity, conversion, and engagement. - Measure success by achieving critical performance indicators (KPIs) including Enrollment Rate, Enrollment Attainment, Attended Demos, Average Selling Price (ASP), Churn, and Monthly Recurring Revenue (MRR). - Lead the development and execution of the overall sales strategy, aligning it with corporate objectives and market trends. - Champion visionary strategic leadership in identifying and engaging potential customers, guiding the team across diverse channels. - Orchestrate and lead a dynamic sales team, providing guidance, shaping activities, and fostering a culture of collaboration and achievement. - Ensure that the team's day-to-day activities align with overarching objectives and our mission, balancing hands-on involvement with strategic oversight. - Oversee individual and team performance metrics, guiding and developing team members to meet and exceed collective sales targets. - Cultivate an environment that encourages growth, excellence, and collaboration among team members. - Implement training programs to enhance the skills and capabilities of the sales team, ensuring continuous improvement. - Foster effective communication within the team, promoting transparency and open dialogue. - Build and nurture client relationships, ensuring high levels of satisfaction and loyalty. - Pioneer visionary strategic innovation in staying at the forefront of industry trends, facilitating ongoing learning, and maintaining a cutting-edge product knowledge base. Qualifications - 3+ years of management or leadership experience in a sales position. - Bachelor's degree or equivalent experience. - Advanced experience with sales CRMs and processes. - Proven success as a sales leader. - Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs. Requirements - Ability to work full time (45 hrs/week) with a 9 hour shift, ranging within 5am-7pm local time. - Ability to work at least one Saturday every 2-3 months. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from. - Equity in a rapidly growing startup backed by top-tier VCs.

Role Description As a Senior Manager, Accounting Solutions, you own the strategy and operating model for our bookkeeping service, and shape what it becomes. This is not a role to maintain the status quo; our service division is growing quickly, the tooling landscape is changing fast, and we are betting on AI and automation to fundamentally reshape how bookkeeping work gets delivered. You will lean into that change, reimagine how the function operates, and bring a high-performing team through a period of rapid evolution. You set the vision for scalable, technology-enabled service delivery, make deliberate bets on where to automate and where to invest in people, and translate an ambiguous, shifting environment into clear direction for your team. You partner across product, fintech, strategy and operations, and go-to-market to align our accounting solutions with where the business and the market are heading — not just where they are today. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do Each Day - Own the strategic roadmap for bookkeeping services to anticipate customer needs and market shifts rather than reacting to them. - Reimagine how bookkeeping work is delivered by identifying where AI, automation, and tooling can step-change quality, speed, and scale. - Build the operating model for efficient, scalable service delivery, including month-end close, reconciliation, and quality control. - Lead, mentor, and grow a high-performing team of bookkeeping professionals while building the adaptability to thrive amid evolving tools. - Define and monitor the KPIs that matter for service quality, efficiency, and customer satisfaction to drive data-informed decisions. - Partner cross-functionally with product, marketing, and fintech teams to refine and expand our accounting solutions. - Leverage the collective knowledge of your team to support the resolution of complex accounting matters, ensuring compliance and accuracy. Qualifications - 8+ years leading operations, preferably in service-division environments focused on bookkeeping or similar. - Experience managing teams of 25+, including remote teams, with demonstrated ability to scale and re-shape large service operations. - Strong leadership skills with a proven history of developing teams in a dynamic, growth-oriented environment. - Demonstrated tracking using technology, automation, or AI to fundamentally improve how work gets done at scale. - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation. - Working understanding of bookkeeping services sufficient to guide sound process design and high-quality delivery. - Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent work experience. What Will Help You Succeed - Hands-on experience deploying AI or automation tooling within an operational or service-delivery context. - Experience working with home services professionals, contractors, or similar industry segments. - Strong analytical skills with a focus on operational efficiency and data integrity. - Knowledge of industry best practices in accounting systems and technology or related industries. - CPA or EA certification is a plus. - A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery. - Personal resilience to learn from scratch, and successfully thrive in ambiguity. Location Dependent Information This role is open to candidates and the expected salary range for this role is $96,000-$120,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Company Description Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. - Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. - Our brands are united by a singular mission to champion our Pros to success. - We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. - If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.