Role Description The Clinical Support Center Manager provides hands-on operational leadership and team oversight within the Clinical Support Center. This role ensures efficient, high-quality service delivery in the processes of evaluation, review, approach and authorization on all tissue-related referrals, inclusive of phone and electronic referrals while supporting LOPA’s mission and values. As a front-line leader, the Manager fosters a culture of accountability, collaboration, and professional growth. Key Responsibilities - Strategic Leadership: - Contributes to departmental goals and initiatives in alignment with LOPA’s mission and strategic direction. - Supports the implementation of new projects, policies, and performance metrics that drive continuous improvement. - Operational Management: - Oversees day-to-day departmental operations to ensure regulatory compliance, efficiency, and service quality. - Manages resources, scheduling, and systems that support effective workflows. - Talent & Culture Development: - Leads and mentors staff to promote a high-performing, inclusive team culture. - Provides coaching, facilitates training, and partners with HR on staffing and performance development. - Stakeholder Engagement: - Collaborates with peers, leaders, and external partners to support seamless operations and cross-functional alignment. - Serves as a point of contact for issue resolution and service coordination. - Communications Center Oversight: - Directs 24/7 daily workflows, referral intake processes, and scheduling logistics for the Clinical Support Center (CSC) and Tissue Family Advocates (TFA). - Manages systems, timecards, department documentation, and strict quality compliance, including executing QA tasks in iTransplant and resolving occurrence reports. - Partners with the Director to maintain departmental policies and procedures in strict alignment with regulatory, accrediting, and tissue criteria standards. - Analyzes referral data and authorization rates to generate performance metrics and activity reports for Senior Leadership. - Cross-Functional Case Coordination: - Serves as the central operational liaison between the Communications Center, Forensic Coordinators, Family Services, and Donation Services teams regarding live case data, logistics, and active investigations. - Actively participates in daily huddle calls and weekly case reviews to discuss learning points. - Quickly troubleshoots operational challenges, resolves real-time complaints within the center, and supports ongoing efforts to optimize referral volumes, authorization rates, and tissue recovery goals. - Additional Responsibilities: - Handles tactical staffing actions including participating in hiring, onboarding logistics, and conducting scheduled HR performance evaluations and competency reviews. - Collaborates with Education to implement training, and develops tactical department goals to support LOPA's strategic plans. - Leads bi-monthly CSC meetings, completes all assigned Q-Pulse and Absorb LMS tasks by designated deadlines, attends leadership training, and performs other duties as assigned. Qualifications - Bachelor’s degree in a related field preferred; equivalent education and/or experience may be considered in lieu of a degree. - Previous experience working in a call center or communications center environment highly desired. - Previous experience leading a hybrid or remote team preferred. - 3+ years of supervisory or leadership experience in a related field. - Experience with staff scheduling for 24/7 operations, especially in healthcare, emergency services, or donor services. - Exposure to regulated environments (e.g., FDA, AATB, CMS, or other healthcare compliance bodies). - Strong understanding of compliance, safety, and quality standards. - Demonstrated ability to lead people and processes effectively in a fast-paced environment. - Skilled communicator with strong relationship-building and coaching abilities. - Proficient in Microsoft Office, Google Workspace, and organizational systems. - Committed to ethical leadership, service excellence, and inclusive team culture. Work Environment & Expectations - Full-time, salaried position. - Position is a remote position with a distributed team, based in Central time, and possible travel to the main office for meetings or required training. - May require after-hours availability. - Office and clinical environments; occasional exposure to clinical materials. - This position may require the ability to lift, move, or reposition equipment and/or supplies. Tasks may be performed independently or with assistance from team members or appropriate devices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. ADA & EEO Compliance LOPA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation for any part of the employment process, please contact Human Resources. LOPA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Build, launch, and optimize multi-channel engagement campaigns in Braze, including email, SMS, and direct mail, while maintaining campaign quality and performance • Partner with Client Success to develop, present, and gain buy-in for innovative member engagement strategies, tailoring campaigns to the needs of each client and employee population. • Present campaign performance and data-driven recommendations to clients and internal stakeholders, using insights to optimize future campaigns and demonstrate impact. • Partner with other team members within your team and across the organization to deliver solutions at scale • Create short-form and digital content that makes financial wellbeing feel approachable and fun • Own the creation of physical engagement materials; managing everything from brainstorming to delivery • Curate meaningful in-person and digital events with our clients to provide value and increase engagement • Partner with clients, their HR/benefits teams and/or consultants to tailor engagement strategies to each employee populationExperiment constantly by pitching and testing new ideas, learning from the data, and doubling down on what works • Bring a member-first lens to everything, serving as the voice that helps transform a benefits platform into something people genuinely want to use

• Execute CVRx's reimbursement strategy across an assigned geographic region • Serve as the regional subject matter expert on reimbursement, coverage, coding, payment, prior authorization, appeals, and payer policy • Partner with customers to resolve complex reimbursement challenges and improve patient access • Identify reimbursement trends and recommend scalable solutions that strengthen enterprise strategy • Support strategic customer engagements where reimbursement expertise is critical to therapy adoption • Build strong relationships with physicians, health systems, coding and billing professionals, and reimbursement stakeholders • Provide reimbursement insights that inform Market Access, Marketing, Customer Experience, Clinical, and Commercial Leadership

Role Description Our Finance team is looking for a Finance Manager to join us in helping people get their best sleep yet. Reporting to the Sr. Director of Finance, you’ll serve as a strategic finance partner and analytical engine for our business—owning forecasting, scenario modeling, and business partnership across key functions including the Product, Operations, People, Customer Support, and Design/Engineering. This is a high-impact role for someone who thrives at the intersection of rigorous financial modeling and cross-functional influence. You’ll be building the analytical frameworks that drive how we invest, operate, and grow—and you’ll bring a point of view to every conversation. This role is remote-friendly but must be based in the U.S. or Canada. Hatch is based in California, so we ask that you’re available during PST/PDT hours. What You’ll Do - Forecasting & Financial Modeling - Own the cost, cash flow, and 3-statement consolidated financial model for quarterly reforecasts and long-range planning. - Maintain the COGS rate card and ensure forecast assumptions stay aligned with operational reality. - Support investor and board reporting packages with well-structured forecasts and clear narratives on financial performance and outlook. - Strategic Business Partnership - Serve as a business finance partner bringing financial rigor to initiative planning, performance tracking, and investment decisions. - Partner with the Growth team to connect initiatives to financial outcomes, surfacing the key drivers of subscription conversion and retention. - Collaborate with Operations on inventory management and BOM/shipping/fulfillment cost efficiencies. - Partner with Analytics on metrics alignment, data infrastructure, and improving dashboarding capabilities to drive better, faster decisions. - Partner with the People team on headcount forecasting and team investment planning, ensuring alignment between hiring plans and the financial model. - Strategic Analysis & Scenario Modeling - Build unit economics reporting and analytical tools to help the business understand hardware margin drivers by product and sales channel. - Support accounting sync activities as an analytical bridge between FP&A and accounting. - Process Improvement & Tools - Drive automation and efficiency improvements across recurring workflows, including leveraging AI tools & building AI agents. - Proactively identify opportunities to reduce manual effort and build more scalable, repeatable processes across the Finance team. Qualifications - 6+ years of experience in financial planning and analysis, ideally in a consumer or subscription business. - Strong financial modeling skills with deep familiarity with integrated P&L, balance sheet, and cash flow models. - A natural collaborator who can translate complex financial analysis into clear, compelling narratives for non-finance audiences. - Demonstrated ability to build business cases and scenario models that influence real decisions. - Advanced Excel skills; experience with NetSuite or similar ERP a plus; comfort with BI tools such as Hex. - Strong organizational skills with high attention to detail and the ability to manage multiple workstreams in a fast-paced environment. - A process improvement mindset—you look for ways to automate, streamline, and level up how the team operates. - Comfortable working in ambiguity and building structure where it doesn’t yet exist. - BA/BS in Finance, Economics, Business, or a related quantitative field. - Bonus points if you have investment banking experience. Benefits - 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners). - Meaningful equity—you’re an owner here. - 401(k) match (no vesting schedule!). - 16 weeks of fully paid parental leave. - 16 free therapy sessions (for you + one other adult in your life). - Financial support for family planning. - Remote office + monthly internet reimbursement. - Friends & family discounts on Hatch products. - Exclusive discounts on travel, entertainment, and top retail brands. - And so many more spontaneous perks!